Review of Net Affinity / Smarthotel

10
Fabulous Service with Exceptional People!
Sales & Marketing Manager from 75-99 room Boutique Hotels in Ballincollig (Ireland)
Verified
6 days ago
What do you like most?
The assistance and training provided by Net Affinity is excellent. The back end is easy to navigate once you know your way around.
What do you dislike or think could be improved?
Unless you have worked with systems back end it can take some time to find your way, but there is so much support to help you get used to the system.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
3.0/5
Charlene M. from Net Affinity / Smarthotel replied
Thank you for your review. It is always wonderful to hear such positive comments about our customer service and product. We understand that there can be a learning curve for users who are new to working with backend systems, which is why we place such an emphasis on training, support and educational resources. Should you have any feedback in the future please feel free to let us know directly as our customer insights are incredibly important to us. Charlene McGovern, Client Experience & Service Delivery Manager

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