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Review of DOWHAT

8
Two Watts to Reduce the Work of Hotel Staff
employee from 500+ room Boutique Hotels in Gangneung (Korea, South)
Verified
2 years ago
Products Reviewed
Staff Collaboration Tools
Contactless Check-in
Mobile Ordering & Room Service
What do you like most?
Attractive contactless check-in - Contactless check-in not only reduces the workload of the front desk staff, but also reduces the waiting time for customers, so it is very useful when checking in. Through contactless check-in, customers can reduce the check-in waiting time, and front desk staff can reduce the check-in process, so it seems to be a suitable program for providing reasonable service as well as shortening the time. In addition, check-out can be processed through express check-out in the room, and only the room key is collected later, so both staff and customers can proceed conveniently and efficiently. As everyone who works at a hotel knows, there are many people waiting at check-in and check-out times, so there are really long lines in the lobby. However, through simplified mobile check-in and express check-out, work efficiency has improved, and work hours have also been simplified, which has improved the work efficiency of employees.
What do you dislike or think could be improved?
I think the service network still needs to be built up a bit more. Sometimes, due to system errors, it is difficult to operate the pad, and it is so slow that it seems to be a bit inconvenient for customers to use. If these aspects are improved, it will be easier for employees to use the program, and work efficiency will also be improved.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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