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Review of M3

1
The worst vendor experience of all the vendors in our startup boutique hotel experience
owner from 200 to 499 room Boutique Hotels in San Jose (United States)
Verified
2 days ago
Products Reviewed
Hotel Accounting Software
Scheduling & Workforce Management
What do you like most?
Rarely do I write a review but since you reached out to me, I will share my experience. The sales team pitch did not match my working experince with the portal. The portal is best suited for a larger chain of hotels, not a singular start-up hotel.
What do you dislike or think could be improved?
The onboarding was terrible and the exit penalty fee was incredibly steep, especially for a start-up boutique hotel. It is unfair to pay the same penalty fee as larger hotel or a chain.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
N/A
Implementation
1.0/5
Alex C. from M3 replied
Thank you for sharing your honest experience with us. I’m sorry to hear that your initial expectations from the sales pitch didn’t match up with the portal's fit for your start-up hotel. We aim to support businesses of all sizes, so it's concerning that the onboarding and penalty structure didn’t align with your needs. I appreciate you pointing out the challenges for start-up and boutique properties, especially regarding exit fees and onboarding. Feedback like yours is invaluable for us as we work on tailoring our solutions to better serve all types of hotels. If there’s anything we can do to address your concerns further, please don’t hesitate to reach out. Thank you again for your openness. If you would like to expand on your experience more, please email us at [email protected].

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