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The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is hotel labor management software?Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’   associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recommendations, an... Read the full Scheduling & Labor Management software overview

10 Best Scheduling & Labor Management

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2021 Winner HotelTechAwards
Hoteliers voted Hotel Effectiveness as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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PerfectLabor™ (by Hotel Effectiveness)

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Hotel Effectiveness® is the only company that provides complete, real-time labor monitoring, scheduling and time & attendance designed specifically for hotels. We are experts in ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Hotel Effectiveness as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted M3 as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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M3 (Labor Management)

HotelTech Logo score
HT SCORE
77 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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M3 Labor Management enables you to monitor daily labor costs with features like attendance tracking utilizing biometrics, and exclusive labor management reporting. You can design ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted M3 as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Optii Solutions as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Optii Schedule

HotelTech Logo score
HT SCORE
60 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Optii Solutions as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Hoteliers voted UniFocus as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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UniFocus

HotelTech Logo score
HT SCORE
58 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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UniFocus provides significant competitive advantages to owners and operators of labor-intensive, service-oriented businesses, helping them quickly increase asset value by reducing...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted UniFocus as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Kronos as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Kronos

HotelTech Logo score
HT SCORE
9 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses,...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Kronos as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted WorkRecords, Inc. as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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WorkRecords

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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WorkRecords is a cloud-based network platform providing solutions to major issues encountered when a corporate workplace includes a mix of employees, contract & temp workers, serv...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted WorkRecords, Inc. as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted HotSchedules Inc as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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HotSchedules

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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HotSchedules provides mobile, cloud-based technology for the restaurant, retail and hospitality industries. Our software is designed to automate operational challenges like recrui...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted HotSchedules Inc as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Microsoft as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Microsoft Shifts App

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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    The Shifts app in Microsoft Teams keeps Firstline Workers connected and in sync. It's built mobile first for fast and effective time management and communication for teams. ...

Geography: Regional
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2021 Winner HotelTechAwards
Hoteliers voted Microsoft as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Truno Retail Technologies as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Timeforge

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Employees are your most valuable asset. Having the right human capital management tools in place helps you take care of your employees and keep your business running. By consolida...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2021 Winner HotelTechAwards
Hoteliers voted Truno Retail Technologies as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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2021 Winner HotelTechAwards
Hoteliers voted Tsheets.com as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Tsheets.com

HotelTech Logo score
HT SCORE
7 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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TSheets is the cloud-based time tracking and scheduling solution that’s changing the way 40,000+ customers track their time in 100+ countries. Accessible via mobile apps or the ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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Hoteliers voted Tsheets.com as the #1 Scheduling & Labor Management provider in the 2021 HotelTechAwards
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Scheduling & Labor Management Category Overview

What is hotel labor management software?
Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’   associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recommendations, and daily management practices. The result is eliminating wasteful over-scheduling, reducing overtime, optimizing the use of outsourced contractors, and spot-on service delivery.  Robust labor management practices, enabled by technology, save a typical hotel 3-5% of total labor costs annually including dramatically reducing overtime.

For info on hotel labor management trends, questions that you should ask vendors and more download the 2019 Hoteliers Guide to Labor Management Systems.

How can labor management software improve profitability and efficiency?
  • Improve Net Operating Income: Hotel savings average 3-5% of total labor costs through advanced LMS capabilities. These savings flow through directly to hotel profit, increasing operational cash flows. With proper LMS utilization, these results are easily achievable in this environment of rising wages and scarce talent. 
  • Stakeholders confidence in staff schedules being aligned with labor cost and service expectations: Traditionally, department managers have spent hours weekly managing their team schedules while being unsure of staffing expectations. With Labor Management Systems, management time spent scheduling is dramatically reduced. Scheduling to target hours calculations based on accurate business volume forecasts applied to labor standards, provide stakeholders at all levels the confidence schedules are aligned with financial goals. 
  • Proactive tools to identify and address possible staffing issues: Complete visibility of department, property, and portfolio labor cost increases accountability across the organization. Potential issues and risks can be identified in advance and avoided. Internal and external benchmarks can highlight potential operational efficiencies such as reduced Minutes Per Room (MPR) for housekeeping and improve both operational quality and costs.

What are the most important features of labor management software?
  • Easy to use UX: that are designed specifically for the hotel industry will enable complex actions to be completed with a few simple steps. Most users should require minimal training to realize maximum value. Daily labor management tasks should be managed in 5 minutes or less by most users. 
  • Labor Standards: Simple, wizard-like tools will make creation and management of sophisticated staffing rules very easy for all levels of management. Updating standards to reflect changing operational goals or market conditions should be effortless and reflected immediately in labor plans and schedules. 
  • Operational drivers integration: Direct connection of Business Intelligence, accounting, and revenue forecasting tools, while maintaining the ability to be overridden by authorized managers. This data is paired with labor standards to produce staffing models and scheduling target hours optimizing performance and eliminating inefficiencies, excessive overtime, and providing better control of contract labor use. 
  • Daily check-in: Every manager should be able to review, update, and modify his/her labor schedules and performance objectives on a daily basis in five minutes or less through thoughtfully designed, easily understood dashboards and guided action plan creation. Senior managers, GMs and above-property leadership monitor performance trends and action plans of every hotel. Department managers have the ability to address opportunities, mitigate risks, and seek guidance. 
  • Mobile-friendly employee tools: Line-level employees need a simple, reliable tool to identify preferred shifts, request time off, and see their daily and weekly schedules via mobile device or desktop browser. 
  • Time & Attendance/Payroll integration: Linking the time clock data to Labor Management Systems, with multiple daily real time updates, enables hotels to monitor overtime risk, unpaired punches, incorrect position coding, absences and tardiness. Corrective action can be taken prior to such things becoming an issue. 
  • Benchmarking: Internal tools to compare hotels across the portfolio including department and function-level benchmarks are critical to establishing and expanding operational standards and rules that can be an owner or management company’s key point of differentiation. Adding external benchmarks - data from comparable hotels within the local market or from other regions - enables senior leaders to identify improvement opportunities.

What makes great hotel labor management software?
Systems that were built specifically for hotels and hotel users are preferred over generic labor management systems or those built for other industries such as Retail or Healthcare.

Hotel owners need to see the labor performance data for their hotels down to the department level.  General Managers need to see which departments are on target, which are off-target, and know what actions need to be taken in real time to avoid cost spikes and other labor challenges.  Department managers need daily info on their team member performance including productivity and overtime risk.  With great Labor Management Systems, labor standards are combined with updated operational forecasts to produce dynamic schedules which are easily populated by department managers.  Hotel employees have complete visibility of their schedules through a dedicated portal in which they can also manage vacation requests, shift requests, and multiple roles within the property.
What are the most important integrations for a Hotel Labor Management System?
  • Payroll system: Job code, employee, and wage data feeds are transferred from existing hotel systems. A one-way interface with updated data multiple times daily empowers Labor Management Systems to deliver real-time insights and opportunities for cost and service optimization. 
  • Time & Attendance: Monitoring actual employee hours will enable comparison of scheduled and real time worked with departmental labor plans. Daily labor check-ins within the system enable managers to take action or make schedule changes before issues occur. 
  • Business Intelligence: Seamless connectivity with Profitsword, Opera, Broadvine, M3 Accounting and other hotel performance reporting systems enable labor management to be integrated into overall business plans and strategies for each hotel. These systems provide operational data that is applied to labor standards producing optimal staffing schedule targets and actual labor performance reporting.

What is the typical pricing for labor management software?
Installation can cost up to $20,000 with an additional $5,000 for on-trainings.  The monthly SaaS subscriptions can run anywhere between $100 - $2,000/month per hotel varying based on hotel size, requirements and more.  Get a custom price quote on Hotel Tech Report to see what it will cost your hotel.

For pricing considerations when selecting a hotel labor management system, vendor comparisons and more download the 2019 Hoteliers Guide to Labor Management Systems.

How long does it usually take for a hotel to implement new labor management software?
There are three main parts to implementation of a hotel Labor Management system:
  1. Data integration: Linking payroll and business intelligence systems to the Labor Management system to provide the data needed for the system to function. Depending upon the provider’s ability to integrate, this can take from a few days to several months. 
  2. Configuration:  Building property organizational structure and labor standards, along with mapping active position coding, appropriate to each hotel and setting. During this stage users are defined. Time for this can vary but it should not take more than a few days. 
  3. Training: Most training can be done online. Owners, general managers, financial management, and Account Administrator should expect to invest about 3 hours to learn a system . Department managers should be able to learn how to use the scheduler and management tools in less than an hour.