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Marriott
Denihan Hospitality Group
Fairmont
starwood
The Standard
Ace Hotel
Kimpton
Accor Hotels
Ace Hotel
Ace Hotel

What is hotel labor management software? Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’   associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recomm... Read the full Scheduling & Labor Management software overview

10 Best Scheduling & Labor Management

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2022 Best Hotel Software
Hoteliers voted Hotel Effectiveness as the #1 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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PerfectLabor™ (by Hotel Effectiveness)

HotelTech Logo score
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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In an uncertain world, Hotel Effectiveness is absolutely essential to maximize revenue and profits! Using Hotel Effectiveness you can reduce turnover, while getting all rooms avai...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Winner Badge
2022 Best Hotel Software
Hoteliers voted Hotel Effectiveness as the #1 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted UniFocus as the #2 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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UniFocus

HotelTech Logo score
HT SCORE
83 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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UniFocus is a well-established innovator in labor-management solutions, time and attendance systems, employee engagement and customer satisfaction. Our tools leverage UniFocus's d...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted UniFocus as the #2 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted M3 as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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M3 (Labor Management)

HotelTech Logo score
HT SCORE
82 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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M3 Labor Management enables you to monitor daily labor costs with features like attendance tracking utilizing biometrics, and exclusive labor management reporting. You can design ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2022 Finalist HotelTechAwards
Hoteliers voted M3 as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted VRScheduler as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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VRScheduler

HotelTech Logo score
HT SCORE
24 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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VRScheduler is a leading software platform for managing vacation rental staff and operations.  The software is built around powerful rules to automate the scheduling of just ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted VRScheduler as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted Kronos as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Kronos

HotelTech Logo score
HT SCORE
16 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Kronos is a leading provider of workforce management and human capital management cloud solutions. Kronos industry-centric workforce applications are purpose-built for businesses,...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2022 Finalist HotelTechAwards
Hoteliers voted Kronos as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted Attendance on Demand as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Attendance On Demand

HotelTech Logo score
HT SCORE
14 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Attendance on Demand is a cloud-based solution that fully automates employee time and labor tracking and scheduling.

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2022 Finalist HotelTechAwards
Hoteliers voted Attendance on Demand as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted ADP as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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ADP (Time & Attendance)

HotelTech Logo score
HT SCORE
12 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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We give companies of every size the tools to help their people thrive. From payroll, benefits and regulatory compliance to talent management and analytics, we help our clients suc...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted ADP as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted WorkRecords, Inc. as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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WorkRecords

HotelTech Logo score
HT SCORE
11 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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WorkRecords is a cloud-based network platform providing solutions to major issues encountered when a corporate workplace includes a mix of employees, contract & temp workers, serv...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted WorkRecords, Inc. as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted Deputy as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Deputy

HotelTech Logo score
HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Staff scheduling software loved by hotels! You didn’t get into tourism for the paperwork. Handle staff schedules, availability, and timesheets with ease from any device. Easily ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
Finalist Badge
2022 Finalist HotelTechAwards
Hoteliers voted Deputy as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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2022 Finalist HotelTechAwards
Hoteliers voted Tsheets.com as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Tsheets.com

HotelTech Logo score
HT SCORE
10 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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TSheets is the cloud-based time tracking and scheduling solution that’s changing the way 40,000+ customers track their time in 100+ countries. Accessible via mobile apps or the ...

Geography: Regional
Geography: Global Verified Customer Support: Yes No
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2022 Finalist HotelTechAwards
Hoteliers voted Tsheets.com as the #3 Scheduling & Labor Management provider in the 2022 HotelTechAwards
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Recent Scheduling & Labor Management Articles

How Hotel Tech Can Help with Labor Shortages

by
Sarah Duguay
1 month ago

As travel opens up, so comes a surge of travel. Pent-up desire for holidays has resulted in what some are calling ‘revenge travel.’ After some hesitation, hoteliers are reporting more demand than ever since the beginning of the pandemic. This has resulted in a challenging scenario. Before COVID-19, the hospitality industry was no stranger to employee retention and acquisition issues. But suddenly, faced with low bookings, many hotels had to make the difficult decision to lay off staff. Fast forward to today, some hotels have been forced to turn away guests because of even greater staff shortages than before. While theories abound about shortages, accompanied by HR strategies to attract new hotel employees, we’re here to remind you to take a deep breath because hotel tech is here to help! Tried and true, existing hotel tech can help your hotel with labor shortages by making operations more efficient and less time-consuming while improving the guest experience.   PMS Features and Integrations Alleviate Hotel Labor Shortages According to Revinate, 95% of hoteliers are facing a staff shortage while occupancy is experiencing record highs. One hotel in their report said their shortage has them operating with only 70-75% of their staffing levels. This is the norm, not the outlier, in today’s market. But, as many independent hotels learned during the pandemic, those with a cloud-based property management system (PMS) already have a leg-up on their ability to streamline operations and maximize staff. Because, as the name implies, cloud-based PMS exist in the ‘cloud’ (they run online), operators can manage their hotels from anywhere at any time. Hotel managers no longer need to drop everything and dash back to the hotel to deal with accounting issues or make rate changes. Front-desk duties, such as group management and availability calendars, or back-office tasks, like rate management and financials, are all at your fingertips, wherever you are.   Automation. Nothing streamlines operations like automated systems! At the heart of operations, the PMS automatically coordinates reservations, inventory and availability, housekeeping, and reporting, centralizing data to streamline front- and back-office tasks. For example, instead of manually sending routine emails to guests, set up and send templated emails from your PMS automatically based on defined triggers for booking confirmation, pre-arrival, check-in and post-stay communications, waitlists, group bookings, rental agreements, and more.  A cloud PMS is easily integrated with your other hotel systems — including payment gateways, OTAs, point-of-sale systems, locking systems, CRMs, and revenue management software, etc. — to automatically share relevant reservation data with those systems so that staff don’t have to manually re-enter information into multiple systems. System integration with your PMS at the core is an important part of automating processes and maximizing efficiency.   Self Check-in: Let guests jump the queue with online registration and self check-ins — saving you time and resources in the process. Typically, hotel guest check-ins — with forms to sign and policies to review — take around five minutes per guest and often result in queues, occupying your front desk staff and frustrating guests. By moving this process online, all agreements, waivers, screening, and guest information collection is completed online by your guests in advance of arriving at the hotel, improving the guest experience by not having to wait in a physical queue, while simultaneously saving staff a lot of time! With automated email or SMS communications, payment gateway and mobile key integration, the entire check-in process can be automated.   Rate Management: Flexible rate management tools make monitoring and adjusting pricing a cinch, from creating group discounts and package rates to instant overrides. Yield management functionality allows you to automatically adjust prices based on predetermined occupancy rules — talk about a time saver! If you haven’t already added a commission-free online booking engine (OBE) to your property’s website, this is your first order of business. Integrated with the PMS, reservations made by guests using the OBE are automatically updated in the PMS, and live rates and availability are always displayed online. Not only will you save valuable employee time from taking reservations by phone and email but today’s guests expect (and many even prefer) to book online. While OTAs are a great way for guests to find you and book online, why not offer your own online bookings and save on commissions? Speaking of OTAs, you’ll also save time by integrating your OTA channels or channel manager with your PMS to synchronize live inventory, rates and availability across channels, instead of managing each separately. Plus, all reservations coming through your channel partners are automatically updated in your PMS so no matter where guests book, they always have access to up-to-date availability. Integrating your PMS with your online distribution channels is a must for maximizing time and preventing overbooking.    Housekeeping reports: While a PMS cannot perform housekeeping duties, it can make housekeeping processes more efficient, which is essential with a lean staff. With a mobile housekeeping report, staff can check their housekeeping schedule using their own mobile phones, to see which rooms are vacated and ready to be cleaned and to mark rooms as clean as they go, adding housekeeping notes and maintenance alarms as required. The front desk is kept in the loop in real time with the same system. Furthermore, checklists for each room keep staff on track to ensure nothing is overlooked — because as you know, when it comes to cleanliness, guest standards are higher than ever before due to the pandemic.   Mobile keys: Keyless entry is an elegant accompaniment to online registrations and check-ins. While it may seem small, keyless entry technology removes the headache of keys altogether, whether it’s actual keys or cards. No more sanitizing, organizing, re-setting, or distributing. With keyless entry system integration with your PMS, guests can simply unlock their room door with their mobile device. Along with online check-ins, keyless entry integration allows guests to bypass the front desk altogether! Imagine no guest lineups at the designated check-in time and no key drop-offs at check-out. Did we just hear a sigh of relief?   Save time, resources, and money by employing smart room technologies. Allowing guests to adjust room temperature and lighting with their phones puts comfort into the palm of their hands. Better still, IoT offers the ultimate in personalization with room light levels that adjust with the time of day, and keeps the room temperature at exactly the right level — automatically. This kind of efficiency decreases demand on housekeeping and maintenance teams and helps with your sustainability initiatives.    Chatbots: Hotel Chatbots are an excellent way to assist your online guests 24/7 without any extra effort from staff. Integrated with your hotel's website and/or within your guest messaging app, an AI or rules-based chatbot can assist guests with booking, requests, FAQs, upsells, and local recommendations. Younger generations are the most comfortable seeking help from chatbots, with many guests preferring to search for answers this way than connecting with a real human — which frees up your human employees for in-person help.   Robot room service: A couple of years ago, robot room service was exclusively seen as a novelty service to delight guests. But in the age of COVID-19, it’s obvious to see the practical utility of employing robots by reducing human contact (and thus germs) and by reducing the need for bellhops. Because labor shortage is a trend that existed even before the pandemic hit, perhaps investing in robot room service is no longer pie in the sky. Isn’t technology an amazing thing? Instead of providing a lack of care or impersonal service (a common fear about using technology), today’s hotel tech provides hoteliers with a way to upgrade the guest experience even in the face of decreased staffing. If your property does not have one already, a robust and innovative cloud PMS like WebRezPro can set you on the path toward hospitality excellence and higher revenue, not to mention less stress.  

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Recent Scheduling & Labor Management News & Community Updates

Hotel Effectiveness® Launches Into 2022 Announcing New Customers and More Awards

Hotel Effectiveness
3 days ago

Hotel Effectiveness®, the software industry leader for hotel labor optimization, starts the new year with an expanded customer portfolio. PerfectLabor™, the company's flagship product, has won the Best Software Award for the fourth consecutive year by Hotel Tech Report. Hotel Effectiveness provides its technology to more than 5,000 U.S. hotels across more than 100 brands to optimize labor costs despite rising wages, unpredictable demand, and staffing shortages. The company's award-winning technology offers immediate ways to address travel and tourism volatility. Major companies, including Atrium, Extended Stay America, Hersha, Hotel Equities, and Schulte Hotels, selected PerfectLabor™ to maximize productivity and revenue. "Today's challenging labor conditions have created an opportunity to extend our hotels' advantages," said Kevin Gallagher, President of Schulte Hotels. "Hotel Effectiveness is the right technology partner for us to implement the dynamic strategies we have developed and to become even more successful as we grow." New hotels implementing Hotel Effectiveness technology solutions include full service, select service, extended stay, independent, conference centers, and resort hotels. Curator Hotel & Resort Collection has selected Hotel Effectiveness as a preferred provider of labor optimization technology for its collection of independent hotels. This new partnership gives Curator members access to one of the highest-rated workforce optimization technologies in the hotel industry. "We are proud to start 2022 with new customers and partners who recognize our technology," said Del Ross, chief revenue officer, Hotel Effectiveness. "We continue to maintain the highest customer satisfaction rates in the industry as we help hotels and management companies optimize their largest operating expense - labor." Hotel Effectiveness has been named the Best Software for Scheduling & Labor Management by Hotel Tech Report. Hoteliers world wide selected the best hotel software products based on customer feedback, integrations, support certifications, market share, and partner network strength.   About Curator Hotel & Resort Collection Curator Hotel & Resort Collection is a distinct collection of hand-selected small brands and independent lifestyle hotels and resorts, founded by Pebblebrook Hotel Trust and a group of industry-leading hotel operators. Curator provides lifestyle hotels the platform to come together and tap into cost saving agreements, new products, services and technologies, and benchmarking reports while allowing their members the freedom to retain what makes their hotels unique. In addition to Pebblebrook, the founding members of Curator include Davidson Hospitality Group, Noble House Hotels & Resorts, Provenance, Sage Hospitality Group, Springboard Hospitality, and Viceroy Hotels & Resorts.  

Nearly 2-in-5 Hospitality Workers Considering or Have Plans to Leave their Job in the Next Two Months

Zingle
1 month ago

New research released today by Medallia, Inc., the global leader in customer and employee experience, reveals that 38% of hospitality workers say they’re considering or already have plans to leave their jobs in the next two months. This and other insights are available in the full report, Global Staffing Report: Employee Experience Impacts Hospitality, released today by Medallia Zingle, the leading intelligent messaging provider used by some of the world’s biggest hospitality brands.  For the report, Medallia surveyed more than 1,250 travel and hospitality workers from the United States, United Kingdom, France, Spain & Germany. Findings reveal major challenges affecting the hospitality industry today, including how the return to travel is impacting workers’ job satisfaction, their employee experience, and their relationships with guests.  With hospitality’s historic staffing shortage well-reported, the report’s uncovering that nearly two-fifths of global hospitality workers plan to leave their jobs by the end of the year — and that 59% of organizations are working with less staff now than they did prior to the pandemic — hints at a challenging holiday season ahead for brands across the world. In fact, the study found that while 67% of workers report that their organization is experiencing increased guest activity since the return to travel, nearly half (48%) say their employers’ handling of it has been “Just OK.”  This is worrying news at a crucial juncture in the industry’s reopening, but illustrates the opportunity that exists for brands to better equip their teams to handle the upcoming travel surge, and address the industry’s staffing crisis. “All industries have been affected by the Covid-19 crisis, but the travel and hospitality sector has experienced a particularly significant impact on its operations” said Ford Blakely, founder, senior vice president and general manager of Medallia Zingle. “And while it’s concerning that a significant amount of workers are considering or already have plans to leave their jobs before the end of the year, brands have a massive opportunity to adopt technology and communication strategies that allow their employees to do more with less and create a more empowered and engaged workforce that’s enthusiastic about providing their guests with a best-in-class experience.” Additional highlights from the report include:  US’ Struggles Higher Than Global Average: 68% of U.S. hospitality workers say their organization is working with less staff now than they did prior to the pandemic. Top 3 reasons globally: ‘health and safety concerns’, ‘lack of job security’, and because ‘workers obtained new jobs during the shutdown’. Little Payoff for Employees: 61% of hospitality workers across the globe say their roles are harder and less rewarding since the onset of the pandemic. Employee Experience Takes a Hit: A quarter (24%) of employees say that their employee experience has gotten worse and that they feel less engaged.  Additionally, 27% say that the customer experience they are providing has also gotten worse since the onset of the pandemic. Hiring Woes Persist: More than half (52%) of hospitality employees across the globe say that hiring talent has been an issue for their organization. Top 3 reasons: ‘not enough qualified applicants’, ‘lack of resources to offer competitive pay or benefits’, and ‘lack of flexibility/remote options’. Medallia Zingle’s full ‘Global Staffing Report: Employee Experience Impacts Hospitality’ report can be downloaded here.

Hotel EffectivenessⓇ Launches 2022 Labor Perfection Toolkit

Hotel Effectiveness
2 months ago

Today, Hotel Effectiveness® released the 2022 Labor Perfection Toolkit, including its first-ever budget calculator. Planning for 2022 will be different and more complicated than it has ever been before, and this toolkit was built from the ground up to help hoteliers develop and validate 2022 budgets. The 2022 Labor Perfection Toolkit includes a labor success plan with insights from key industry operations leaders, access to custom local performance benchmark reports, and our flagship labor budget calculator. Hotel owners can no longer rely on prior year performance for 2022 planning due to unpredictable travel patterns fluctuating demand from different business segments.  It is critical that the planning for labor - the largest hotel operating expense - is accurate and reliable.  The Labor Perfection Toolkit provides guidance and tools for managers to calculate labor budgets, identify efficiency opportunities, and improve staff utilization to reduce overall expenses by as much as 15%. The free toolkit also includes select access to Hotel Effectiveness’ proprietary industry benchmarks for productivity and wages, developed by comparing actual performance of more than 5,000 U.S. hotels. "The past two years have changed the game for hotel operators. The only thing predictable for 2022 budgeting is uncertain, volatile demand," said Del Ross, chief revenue officer, Hotel Effectiveness. "The goal of our Hotel Effectiveness 2022 Labor Perfection Toolkit is to help hoteliers produce reliable staffing plans and budgets that eliminate waste and ensure 100% perfect labor costs." The 2022 Labor Perfection Toolkit is free and includes: The 4 keys to a Labor Success plan. Hoteliers will learn zero-based budgeting, dynamic labor planning, utilizing benchmarks to help manage GOP, and ​​smart, cost-effective tips to maximize retention and minimize turnover.  Full visibility into labor hours and potential costs in 2022 based on an exclusive, benchmark-based labor budget calculator. Custom brand and market benchmark reports that offer hoteliers a way to compare hotel staffing and productivity levels with similar hotels. The reports provide tips and suggestions to mitigate lost margins and reward over-performing teams. The Hotel Effectiveness technology team incorporated data from hotel operations, combined with feedback from surveys and 1-on-1 conversations with customers.  "We're bringing our 13 years of labor-management data expertise to design technology tools to immediately address today's hotel operations pain points with the 2022 Labor Perfection Toolkit," said Ross.

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Scheduling & Labor Management Category Overview

What is hotel labor management software?
Labor Management Systems (LMS) provide the necessary tools to reduce labor costs while enhancing a balance with guest service expectations. An effective Labor Management Systems does not “cut labor,” but instead serves as a guidepost for effective use of a properties’   associates. A robust LMS incorporates Labor Standards creation and management, integrated forecasting and actual business driver volume, and payroll and timekeeping system hour and wage integration. Combined, these components drive labor and service action plans, recommendations, and daily management practices. The result is eliminating wasteful over-scheduling, reducing overtime, optimizing the use of outsourced contractors, and spot-on service delivery.  Robust labor management practices, enabled by technology, save a typical hotel 3-5% of total labor costs annually including dramatically reducing overtime.

For info on hotel labor management trends, questions that you should ask vendors and more download the 2022 Hoteliers Guide to Labor Management Systems.
How can labor management software improve profitability and efficiency?
  • Improve Net Operating Income: Hotel savings average 3-5% of total labor costs through advanced LMS capabilities. These savings flow through directly to hotel profit, increasing operational cash flows. With proper LMS utilization, these results are easily achievable in this environment of rising wages and scarce talent. 
  • Stakeholders confidence in staff schedules being aligned with labor cost and service expectations: Traditionally, department managers have spent hours weekly managing their team schedules while being unsure of staffing expectations. With Labor Management Systems, management time spent scheduling is dramatically reduced. Scheduling to target hours calculations based on accurate business volume forecasts applied to labor standards, provide stakeholders at all levels the confidence schedules are aligned with financial goals. 
  • Proactive tools to identify and address possible staffing issues: Complete visibility of department, property, and portfolio labor cost increases accountability across the organization. Potential issues and risks can be identified in advance and avoided. Internal and external benchmarks can highlight potential operational efficiencies such as reduced Minutes Per Room (MPR) for housekeeping and improve both operational quality and costs.
What are the most important features of labor management software?
  • Easy to use UX: that are designed specifically for the hotel industry will enable complex actions to be completed with a few simple steps. Most users should require minimal training to realize maximum value. Daily labor management tasks should be managed in 5 minutes or less by most users. 
  • Labor Standards: Simple, wizard-like tools will make creation and management of sophisticated staffing rules very easy for all levels of management. Updating standards to reflect changing operational goals or market conditions should be effortless and reflected immediately in labor plans and schedules. 
  • Operational drivers integration: Direct connection of Business Intelligence, accounting, and revenue forecasting tools, while maintaining the ability to be overridden by authorized managers. This data is paired with labor standards to produce staffing models and scheduling target hours optimizing performance and eliminating inefficiencies, excessive overtime, and providing better control of contract labor use. 
  • Daily check-in: Every manager should be able to review, update, and modify his/her labor schedules and performance objectives on a daily basis in five minutes or less through thoughtfully designed, easily understood dashboards and guided action plan creation. Senior managers, GMs and above-property leadership monitor performance trends and action plans of every hotel. Department managers have the ability to address opportunities, mitigate risks, and seek guidance. 
  • Mobile-friendly employee tools: Line-level employees need a simple, reliable tool to identify preferred shifts, request time off, and see their daily and weekly schedules via mobile device or desktop browser. 
  • Time & Attendance/Payroll integration: Linking the time clock data to Labor Management Systems, with multiple daily real time updates, enables hotels to monitor overtime risk, unpaired punches, incorrect position coding, absences and tardiness. Corrective action can be taken prior to such things becoming an issue. 
  • Benchmarking: Internal tools to compare hotels across the portfolio including department and function-level benchmarks are critical to establishing and expanding operational standards and rules that can be an owner or management company’s key point of differentiation. Adding external benchmarks - data from comparable hotels within the local market or from other regions - enables senior leaders to identify improvement opportunities.
What makes great hotel labor management software?
Systems that were built specifically for hotels and hotel users are preferred over generic labor management systems or those built for other industries such as Retail or Healthcare.
Hotel owners need to see the labor performance data for their hotels down to the department level.  General Managers need to see which departments are on target, which are off-target, and know what actions need to be taken in real time to avoid cost spikes and other labor challenges.  Department managers need daily info on their team member performance including productivity and overtime risk.  With great Labor Management Systems, labor standards are combined with updated operational forecasts to produce dynamic schedules which are easily populated by department managers.  Hotel employees have complete visibility of their schedules through a dedicated portal in which they can also manage vacation requests, shift requests, and multiple roles within the property.
What are the most important integrations for a Hotel Labor Management System?
  • Payroll system: Job code, employee, and wage data feeds are transferred from existing hotel systems. A one-way interface with updated data multiple times daily empowers Labor Management Systems to deliver real-time insights and opportunities for cost and service optimization. 
  • Time & Attendance: Monitoring actual employee hours will enable comparison of scheduled and real time worked with departmental labor plans. Daily labor check-ins within the system enable managers to take action or make schedule changes before issues occur. 
  • Business Intelligence: Seamless connectivity with Profitsword, Opera, Broadvine, M3 Accounting and other hotel performance reporting systems enable labor management to be integrated into overall business plans and strategies for each hotel. These systems provide operational data that is applied to labor standards producing optimal staffing schedule targets and actual labor performance reporting.
What is the typical pricing for labor management software?
Installation can cost up to $20,000 with an additional $5,000 for on-trainings.  The monthly SaaS subscriptions can run anywhere between $100 - $2,000/month per hotel varying based on hotel size, requirements and more.  Get a custom price quote on Hotel Tech Report to see what it will cost your hotel.

For pricing considerations when selecting a hotel labor management system, vendor comparisons and more download the 2022 Hoteliers Guide to Labor Management Systems.
How long does it usually take for a hotel to implement new labor management software?
There are three main parts to implementation of a hotel Labor Management system:
  1. Data integration: Linking payroll and business intelligence systems to the Labor Management system to provide the data needed for the system to function. Depending upon the provider’s ability to integrate, this can take from a few days to several months. 
  2. Configuration:  Building property organizational structure and labor standards, along with mapping active position coding, appropriate to each hotel and setting. During this stage users are defined. Time for this can vary but it should not take more than a few days. 
  3. Training: Most training can be done online. Owners, general managers, financial management, and Account Administrator should expect to invest about 3 hours to learn a system . Department managers should be able to learn how to use the scheduler and management tools in less than an hour.


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