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Review of Duve

10
Simplifies front desk work and boosts guest communication — better alerts would help
Receptionist from 200 to 499 room Branded Hotels in Jerusalem (Israel)
Verified
11 days ago
Products Reviewed
Hotel Guest Apps
Guest Messaging Software
Mobile Ordering & Room Service
What do you like most?
What I like most about Duve is how it simplifies daily front desk operations and improves communication with our guests. The platform allows us to manage guest requests, communicate efficiently before and during their stay, and offer personalized services and upsells. The automated messaging saves our team valuable time, reduces repetitive tasks, and allows us to focus more on providing excellent face-to-face service. I especially appreciate having all guest conversations in one place, making it easier to track requests, respond quickly, and ensure nothing gets missed. Overall, Duve helps us work more efficiently, increase guest satisfaction, and create additional revenue opportunities for the hotel.
What do you dislike or think could be improved?
One area that could be improved is the guest messaging and notification system. During busy shifts, it would be helpful to have more advanced tools for prioritizing urgent guest requests, tracking unanswered messages, and ensuring timely follow-ups. A more intuitive dashboard with clearer alerts and better task management features would help front desk teams stay organized, improve response times, and provide an even better guest experience.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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