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Review of Shiji Group

9
Excellent Reputation Management Platform with Strong Client Support
Head of Resort Sales from 200 to 499 room Other in Crieff (United Kingdom)
Verified
21 days ago
Products Reviewed
Reputation Management
What do you like most?
ReviewPro's AI features have been a game changer for our teams, enabling faster, more consistent review responses while easing pressure on operational departments. The platform's dashboards are clear, user-friendly and make reputation data easy to understand and act upon. In addition, the account management we receive from Karen is exceptional; she is always available to support us, provides valuable guidance, and has built a strong partnership with our business.
What do you dislike or think could be improved?
The only area we would suggest for improvement is the resolution time for more complex technical issues. Whilst the support team is always helpful and engaged, some technical challenges can take time to investigate and resolve, which can occasionally impact operational efficiency. Greater visibility of progress and faster turnaround times where possible would be welcomed.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5
Jessica k. from Shiji Group replied
Thank you for taking the time to share your feedback. We're delighted to hear that our AI capabilities, intuitive dashboards, and reporting tools are helping your teams work more efficiently and make data-driven decisions with confidence. We're especially pleased to hear your kind words about Karen. Building strong partnerships with our clients is incredibly important to us, and we'll be sure to share your recognition with her :-) We also appreciate your feedback regarding complex technical issue resolution times. We understand how important timely updates and visibility are, and we're continuously working to improve both the speed of resolutions and communication throughout the process. Thank you again for your trust and partnership. We look forward to continuing to support your success.

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