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Review of Net Affinity / Smarthotel

10
Easy to use with helpful rep — but cancellations are clunky
Sales & Marketing Manager from 200 to 499 room Boutique Hotels in Paris (France)
Verified
3 days ago
Products Reviewed
Booking Engine
Digital Marketing Agencies
Website Design
What do you like most?
That frequent virtual meetings are had with our rep. She offers valuable advise and guidance. The ease of use of both the booking engine and web designer.
What do you dislike or think could be improved?
To be able to cancel an individual reservation within a group multi-room booking. For to be able to amend their own reservations via email link without having to contact hotel. The ease of use of promo codes (i.e., availability having to be attached to the code in order for guests that have booked with it to be able to cancel) - A completely backwards and time consuming task for the hotel's perspective.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
2.0/5
Charlene M. from Net Affinity / Smarthotel replied
Thank you so much for your review and for sharing your experience with Net Affinity. We're thrilled to hear that you value the regular meetings with your eCommerce Manager and find their guidance and recommendations helpful. Thank you also for your detailed feedback on multi-room booking management. This is currently under review by our Product Team. Your eCommerce Manager will be in touch soon with an update. Thank you for raising these suggestions and for working with us as we continue to enhance our platform. We look forward to updating you on future developments. Charlene McGovern, Client Experience & Service Delivery Manager

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