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Review of SiteMinder

10
Efficient channel management — reporting and bulk tools need work
E-Commerce Manager from 200 to 499 room Branded Hotels in Bangkok (Thailand)
Verified
1 days ago
Products Reviewed
Rate Shopping
Channel Managers
What do you like most?
What I like most about SiteMinder is the efficiency it brings to our daily revenue and distribution operations. The Channel Manager allows us to manage rates, availability, inventory and restrictions across multiple OTAs from one place, which significantly reduces manual updates and the risk of discrepancies between channels. The Rate Shopping functionality is also useful for monitoring our competitive positioning and supporting pricing decisions. Having better visibility of market rates helps us react faster to demand changes, maintain rate parity and adjust our strategy based on the competitive landscape. Overall, SiteMinder helps our team spend less time on repetitive distribution tasks and more time focusing on pricing, channel performance and revenue optimization.
What do you dislike or think could be improved?
One area that could be improved is the reporting and revenue analysis experience. It would be helpful to have more flexible dashboards that combine channel performance, rate changes, booking pace and competitor pricing in one view. I would also like to see more advanced bulk-management options for rates and restrictions, especially when managing multiple room types and rate plans. Making it easier to identify mapping issues, connectivity errors or unusual inventory changes would further improve operational efficiency for revenue teams.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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