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Review of HelloShift

10
Very enjoyable and convenient to use with a few functionality updates
Front Desk Agent from 75-99 room Boutique Hotels in Atlanta (United States)
Verified
7 years ago
Products Reviewed
Guest Messaging Software
Staff Collaboration Tools
Hotel Chatbots
What do you like most?
* I enjoy the convenience of being able to communicate with upcoming, arriving and departing guests. It makes the entire experience very personal and allows me to anticipate the needs of a specific guest based on how they interact with me.
What do you dislike or think could be improved?
*If it could do automatic updating of incoming texts, more of a "live" experience chat box, tabbed, versus having to refresh the screen and have multiple texts in one window. *The layout of the application could be more visually user friendly. I do not like the left layout message screen, having to click on "your name" or "Guests" ect. Past and current messages should be displayed in one screen, regardless of who responded.
5.0
Excellent
Ease of Use
3.0/5
Customer Support
2.5/5
ROI
2.5/5
Implementation
N/A

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