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Review of Duve

10
Flexible guest journeys that feel like our own — but content gets clunky at scale
Project Manager from 200 to 499 room Other in Safed (Israel)
Verified
1 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Guest Messaging Software
What do you like most?
What I like most about Duve is the freedom it gives us to create a guest journey that truly feels like our own. From personalized communication and a tailored Guest App to upselling opportunities and digital services, everything can be adapted to fit each hotel and its unique identity. It makes it easier for our teams to deliver a better, more seamless experience while giving guests everything they need in one place. For me, the combination of flexibility, simplicity, and the ability to continuously improve the guest experience is what really makes Duve stand out.
What do you dislike or think could be improved?
One area that could be improved is the GuestApp Builder, especially when managing a large hotel chain. With more than 30 hotels, navigating between all the different categories can become complex and time-consuming. Currently, moving posts between categories is done by drag and drop, while categories from multiple hotels are displayed in the same interface. I would love to see an option within each post to simply select the hotel and category it belongs to. This would make content management much faster, more intuitive, and significantly easier to manage at scale.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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