Review of Canary Technologies

9
Real-time guest communication and tipping — reporting could go deeper
Manager from 75-99 room Bed & Breakfast & Inns in Naples (United States)
Verified
2 days ago
What do you like most?
We utilize the messaging feature to be able to communicate with guests in real time, along with the broadcast feature so we are able to keep guests informed if there is ever something like a fire drill or power outage. The digital tipping is also another feature we use the most. Guests and our employees like the convenience of it, especially in our housekeeping and breakfast departments.
What do you dislike or think could be improved?
What would make Canary Technologies even better is more customizable reporting and deeper data export capabilities. While the core guest communication, broadcast, and digital tipping tools work seamlessly for our daily operations, having more advanced, flexible options to filter and export guest feedback trends and tipping analytics over custom date ranges would give property managers deeper insights for performance reviews and staff allocation.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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