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Review of eTip

10
Guest tips that boost service and morale — date entry is tedious
General Manager from 200 to 499 room Boutique Hotels in Daphne (United States)
Verified
3 days ago
Products Reviewed
Digital Tipping Solutions
What do you like most?
From a manager's perspective of an extended stay hotel, this platform provides an excellent opportunity for our guests to show appreciation and gratitude for the service they receive during their stay. It is a great way to encourage our staff to recognize that they can earn additional income by providing exceptional, personalized service and creating an outstanding experience for our guests. When processing payouts to each staff member, I take the time to also send them a personalized text message through the dashboard. This allows me to let each employee know they have been recognized and appreciated by our guests, praise them for their dedication and hard work, and remind them that their tip will be included in their upcoming payroll. It creates an additional opportunity for leadership to recognize outstanding performance and reinforce positive behaviors. Each staff member has their own personal photo alongside their name so guests can easily recognize the team who have made a difference in their stay. This personal connection makes the program even more meaningful and encourages guests to recognize employees individually rather than simply leaving general feedback. The program also drives engagement and creates a healthy sense of friendly competition among team members. When employees see their coworkers receiving recognition and earning additional tips, it motivates them to go above and beyond. It reinforces the importance of exceptional guest service, attention to detail, and always providing service with a smile. Our housekeeping team also utilizes the check-in feature by scanning the QR code when entering guest rooms. This provides an additional level of accountability and helps us monitor the time spent servicing guest rooms. We have found the branded collateral easy to incorporate into our guest rooms. We place the materials in clear 4x6 acrylic stands to protect them from damage. We have experimented with placement on the kitchen tables as well as on the nightstands next to the beds to make the information easily accessible and visible to guests. Overall, eTip has been a valuable addition to our property's service culture. It creates a connection between guest appreciation, employee motivation, and management recognition. Most importantly, it gives our team another reason to take pride in the service they provide while allowing guests an easy and meaningful way to say thank you. I believe it is a great tool for encouraging employee retention, building engagement, and continually raising the standard of hospitality at our property.
What do you dislike or think could be improved?
I have to go back and put in the dates of the pay period every single time when I move between tip to tip. It would be nice to be able to lock the dates for those tips, to be able to move from tip to tip during that date time frame.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Brendan W. from eTip replied
Thank you so much for your review! Love to hear all of this -- glad the team is finding it motivating (along with some friendly competition)! Awesome job with the program, and we appreciate your partnership!

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