Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Shiji Group

9
It allows us to analyze and centralize the opinion of our guests, facilitating continuous improvement and monitoring of online reputation.
Departamento de Calidad y Sostenibilidad from 500+ room Bed & Breakfast & Inns in Madrid (Spain)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
It centralizes guest reviews from multiple channels on a single platform, making it easy to monitor your online reputation. It allows you to identify trends, strengths, and areas for improvement through detailed analysis of the feedback received. Reports and metrics facilitate data-driven decision-making and the tracking of improvement plans.
What do you dislike or think could be improved?
It would be useful to have customized implementations for tracking key indicators, such as the ability to track targets for different monthly metrics. More connections to various feedback sources would also be beneficial, improving data transfer and processing. The GRI™ index provides insight into the evolution of customer satisfaction, but this isn't clear for hotels. More information on how the scores are calculated would be beneficial for the establishment.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information