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Review of Akia

10
Streamlined guest communication with powerful automations — setup can be clunky
Marketing Director from 75-99 room Bed & Breakfast & Inns in Kenwood (United States)
Verified
5 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
Contactless Check-in
What do you like most?
Akia streamlines all guest communications into a single platform and makes it easy for our teams to manage guest requests and inquiries. Though the initial setup is a bit intense, it's also very intuitive overall and I feel like we have only just begun to tap into all the capabilities. We love the automations, the AI capabilities, and the way the AI knowledge base is built by us so we have control of the information used. We love that we can add prompts and skills to further craft how the AI is used and the tone, voice, and messaging it suggests. We also love that we have the ability to allow it to send on it's own in certain cases, or wait for a front desk agent in other cases that need a human touch. For us, one of the things that sold us on Akia was the mini-apps. The mini-apps are absolutely amazing and have been a game-changer for our teams in terms of getting guests to fill out registration and forms before arrival (we use it for pet stays, waivers, and policy reviews). Building these mini-apps is a breeze and they look great. Finally, the team at Akia has been incredible to work with, extremely responsive and helpful when we have questions. They have also been very open to any suggestions we have of how to improve the platform and they are constantly innovating.
What do you dislike or think could be improved?
The tasks, notes, opportunities, and orders sections of Akia could use some minor adjustments. We found the tasks section specifically to be a bit clunky for what we needed. We still struggle to understand the difference between Skills and Prompts, but the new ability to describe the prompt and have it added is a really useful feature. I wish we could add our fonts and colors to build mini-apps to really drive home the branding at the property. I think a waitlist feature would be incredible for Akia to implement. It could be used in so many ways, but could really help hotels sell rooms last minute. This is minor but I do wish the "in-house" guests list under Guests was just the stayover guests and not also arrivals and departures.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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