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Review of Canary Technologies

10
Direct guest messaging and upsells that help — billing details still need work
Supervisor from 200 to 499 room City Center Hotels in Garden City (United States)
Verified
4 days ago
Products Reviewed
Contactless Check-in
Upselling Software
Guest Messaging Software
What do you like most?
The messaging feature allows us to communicate with the guests directly and quickly so that we may immediately address any concerns. The credit card authorizations have proven to be user friendly and our guests are able to complete them quickly. Once they have been submitted they integrate directly to Opera. The Upsell option has allowed the hotel to capture more room upsells. In addition, the ability to have guests choose additional amenities has benefitted our Food and Beverage team, who also make use of Canary. The ability to turn off certain upsells and take them out of inventory depending on the day has also been a great tool.
What do you dislike or think could be improved?
We would like to see if there is a way to have the selections on the Credit Card Authorization integrate into Opera as a note so that we can directly see the billing instructions (All Charges, Room & Tax, Etc.) and the last four digits of the credit on the one platform. This would expedite the process and allow us to ensure the billing is set up correctly.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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