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Review of Canary Technologies

10
All hotels should use Canary!
Assistant front office manager from 100 to 199 room Bed & Breakfast & Inns in Hanover (United States)
Verified
2 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Contactless Check-in
Upselling Software
What do you like most?
For me, peace of mind verifying payment info is a godsend! Hotels need everything in their arsenal to combat chargebacks, and with Canary it's a game changer. Being able to view ip address that guests submitted authorizations from is a huge help, and seeing that the billing address and name are a wonderful feature. Our staff makes great use of the advanced check-in feature and has saved them a ton of time. Also the guests appreciate not having to spend 10+ minutes checking in as we're able to just verify their ID and give them their keys. No more long lines! This frees up our staff to focus on other tasks. We've also been able to generate extra revenue with our upsell features that add things guests may want to upgrade such as early check-ins, late check-outs, pet fees, and even aquarium tickets!
What do you dislike or think could be improved?
The ability to update certain messages sent to guests should be able to be done by the property themselves without having to reach out to support. Also, a darkmode for the web interface would be a big plus! :)
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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