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Review of Shiji Group

8
Good tool to manage reputation.
Deputy Manager from 200 to 499 room in Donostia - San Sebastian (Spain)
Verified
5 days ago
Products Reviewed
Reputation Management
What do you like most?
This tool facilitates the management of both online and internal reputation through guest surveys and reviews. It helps monitor key KPIs, identify weak points, detect areas for improvement, and take data-driven actions to enhance the guest experience and overall hotel performance.
What do you dislike or think could be improved?
The connection between platforms, I mean Expedia, Booking… in order to get more in real-time reviews, and also surveys, to apply actions.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
N/A
[email protected] . from Shiji Group replied
Hello Maria, Thank you for your review & positive feedback! It is great to hear all the ways that Reviewpro Reputation supports your operations & helps enhance your online reputation and guest experience. As for the connection between platforms, thank you so much for this feedback! We currently have direct integrations with Google, Booking.com, HolidayCheck and Expedia, and we hope to continue growing the list. Although we collect reviews from 80+ review sources, the direct integration with these 4 key sources allow your team to reply directly from within Reviewpro and collect reviews in a quicker way. Wishing you a great summer season ahead! Best regards, Jessica Kurtz

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