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Review of SuitePad

10
Smooth guest ordering — but a larger U.S. team would help
IT Manager from 25-49 room Luxury Hotels in Vista (United States)
Verified
10 days ago
Products Reviewed
In-Room Hotel Tablets
What do you like most?
I’d like to start by thanking SuitePad. They’ve truly become our #1 technology partner — a vendor that genuinely cares about product functionality and real-world results. Our guests primarily use the in-room tablets to order snacks and explore information about our Spa and Fitness programs, and the experience has been consistently smooth and reliable. SuitePad’s ownership and team shows real pride in both their hardware and software. It’s refreshing to work with a company so committed to performance, guest satisfaction, and customer service.
What do you dislike or think could be improved?
I think the product would benefit from a larger U.S. team. Having a core group based here would make communication faster, support more responsive, and product development more aligned with how guests in the U.S. interact with the tablets. I’m excited about the potential for growth in this market and the improvements it could bring.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Dilara D. from SuitePad replied
Thank you so much! Being called your #1 technology partner honestly made our week. It's great to hear your guests are using the tablets to order snacks and discover your Spa and Fitness programs, and that everything runs smoothly for your team. Your point about a larger U.S. team is fair and really helpful. We're excited about growing in the U.S. too, and we've shared your feedback with our team as we plan the next steps there. Best regards, Your SuitePad team

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