SuitePad

Ranked 1 (out of 22) in In-Room Hotel Tablets

In-Room Hotel Tablets

Helping hotels engage their guests in a digital world.

Ratings Snapshot

Certificate of Excellence
Read 224 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 22 in In-Room Hotel Tablets

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.6/5
Customer Support
4.8/5
Verified Customer Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 72 verified reviews
    94%
  • City Center Hotels 51 verified reviews
    95%
  • Boutiques 35 verified reviews
    96%
  • Resorts 33 verified reviews
    95%
  • Branded Hotels 30 verified reviews
    93%
  • Airport/Conference Hotels 12 verified reviews
    93%
  • Bed & Breakfast & Inns 10 verified reviews
    93%
  • Extended Stay & Serviced Apartments 6 verified reviews
    85%
  • RV Parks & Campgrounds 4 verified reviews
    93%
  • Hostels 4 verified reviews
    95%
  • Limited Service & Budget Hotels 2 verified reviews
    100%
  • Vacation Rentals & Villas 2 verified reviews
    90%

SuitePad Overview

SuitePad Overview

SuitePad's award-winning in-room tablets redefine how hotels engage their guests in a digital world. The all-in-one solution replaces the traditional guest directory, TV remote control, and hotel phone with a single device. It allows hoteliers to 1) improve guest communication and satisfaction, 2) generate higher sales revenue, and 3) reduce costs and streamline processes.

About SuitePad View website

Founded in 2012 | Headquarters in Berlin Germany | 60 employees

More than 1,000 customers worldwide — from renowned hotel chains to independent boutique properties — rely on SuitePad's digital guest communication experti...

Product Modules
SuitePad TV Control Hospitality TV
INCLUDED
Every SuitePad in-room tablet is fitted with an integrated infrared blaster, enabling it to connect with virtually every TV model.
SuitePad Phone Guest Room Phones
ADD-ON
Simplify your hotel room inventory by replacing conventional phones with SuitePad's tablet-integrated telephone function.
SuitePad BYOD Hotel Guest Apps
INCLUDED
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.

Integrates with

  • Guest Room Automation
  • Reputation Management
  • Staff Collaboration Tools
Browse integrations (29 verified)

What customers love about SuitePad

Like 94% recommend

Resort Manager

In nowadays hospitality environment, many things become digitized and the use of technology is common. Guests do not want to read through thick books of compendiums anymore and want an easy, one-touch solution to perfect...

Managing Partner

The Mandala Hotel has been using SuitePads for the past 6 years. We have gotten rid of all of our paper collateral and provide all information on the pads. What we like most: SuitePad boosts room service and spa revenue...

Co-owner

Good features: Room control via tablet, restaurant reservation, local information, weather Good quality: we used to work with another company for in room tablets with some quality issues. Suitepad has a high standard of...

General Manager

Probably our most-used guest communication channel. Gives us the possibility to proactively reach out to guests in their room through push messages. Also enables us to enforce brand CI and standards across multiple prope...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Suitepad offers a range of services from digital guest inventory, lobby screening to TV control and is seamlessly integrated with various technology providers. Their entire team is very responsive and always happy to work cooperatively.

by Luise Eelnz (FLEXIPASS) on December 21, 2022

See more answers (24)
Question:

What differentiates this product or service from the competition?

Answer:

The ease of use for the customer as well as staff is a big plus point. The integration was super fast and easy and our customers are loving the connection between digital keys and digital guest inventory all in one app.

by Luise Eelnz (FLEXIPASS) on December 21, 2022

See more answers (24)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Before choosing any kind of software/product consider what am I looking for, what am I struggling with and how can this product solve my problem? If you are looking for an inclusive, very straightforward and easy-to-use system then SuitePad is definitely the right solution for you.

by Luise Eelnz (FLEXIPASS) on December 21, 2022

See more answers (24)
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+ 22 recommend
Recommended by Show More (20)

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Want to go behind the scenes and see how SuitePad works?

Clients & references

References & testimonials

Testimonial avatar
For our guests, the SuitePad in-room tablet is an excellent easy-to-use entertainment & information tool. For our hotels, it's a very good up- and cross-selling tool for marketing our hotel services s...
Erich Falkensteiner Chairman of the Supervisory Board at the Falkensteiner Hotels & Residences
Testimonial avatar
Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services from any department you want. This is t...
Jonathan Kaye Co-Owner & Director at the Cedar Manor

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • North America
  • South America
  • Europe
  • Central America
  • Asia Pacific
  • Middle East
  • Africa
  • Oceania
VERIFIED MARKETS
  • Germany
  • Austria
  • Greece
  • Switzerland
  • Netherlands
  • Italy
  • United Kingdom
  • Belgium
  • Turkey

224 Verified SuitePad Reviews

Likelihood to Recommend
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December 12, 2022

SuitePad Review: Software top, hardware less

Marketing Manager from Luxury Hotels in Riopratino (Italy)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

The modern and flexible SuitePad guest communication enables fast, intuitive and cost-efficient communication between guest and host. Thanks to SuitePad, paper consumption can be drastically reduced. This...

What do you dislike or think could be improved?

Guest satisfaction is not always at the best level on our devices whose hardware is not fast enough to load PDFs.

Customer Support
5
Ease of Use
3
Value for money
4
Implementation
4

December 02, 2022

SuitePad Review: Fast, competent and always friendly service

Assistant Director of Sales & Marketing from Branded Hotels in Köln (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very easy handling, quick and easy communication with the contact persons. Always friendly, helpful and patient :-) Regular training courses also for new employees

What do you dislike or think could be improved?

no suggestions, everything is really to our satisfaction. Everything great :-)

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 01, 2022

SuitePad Review: Good contemporary product with TOP service!

Stellv. Direktorin from Airport/Conference Hotels in Mannheim (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

The support is perfect: fast, effective, long-standing contacts. We have been a customer from the very beginning and have had very good experiences in the 8 years of cooperation. Individual advice and sol...

What do you dislike or think could be improved?

We are satisfied and have no ideas for improvement at the moment. We are satisfied and have no ideas for improvement at the moment.

Customer Support
5
Ease of Use
4
Value for money
n/a
Implementation
5

December 01, 2022

SuitePad Review: Can't do without...

Sales & Marketing Coordinator from Branded Hotels in Köln (Germany)

Recommend 10/10
Full blue star
Full blue star
Full blue star
Full blue star
Full blue star

What do you like most?

Very intuitive system that tempts guests to take a look at our outlets. - The possibility of the green option has been used a lot since the introduction of the Suitepad, which is not only good for the env...

What do you dislike or think could be improved?

Image files and PDF files must first be uploaded centrally before they can be integrated into the tiles/pages. This is an additional step that can be minimally disruptive.

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 01, 2022

SuitePad Review: Great customer service, great product!

Operations Manager from Branded Hotels in Hamburg (Germany)

Recommend 8/10
Full blue star
Full blue star
Full blue star
Full blue star
Empty blue star

What do you like most?

Ms. Gerbrandt has always been great and always helped me extremely quickly and was able to answer all of my questions promptly! Great customer service, just the way you want it! The Suitepads are very pop...

What do you dislike or think could be improved?

I would find it exciting to link the Suitepads to the hotel system. But I'm not sure if it's just our system that doesn't allow it or if it doesn't work via Suitepads yet.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
5

November 24, 2022

SuitePad Review: Satisfied

GM from Boutiques in Frankfurt am Main (Germany)

Recommend 9/10
Full blue star
Full blue star
Full blue star
Full blue star
Half blue star

What do you like most?

With its design and clear arrangement, the digital guest folder invites you to linger and scroll. A great upgrade for any hotel

What do you dislike or think could be improved?

Since we don't get all the desired categories, I would hope that another line might be entered so that several Solts can be entered

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

Pricing

Profile empty

SuitePad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing

Recent News & Content

Recent press releases

Resources & reports

Rebooting Hospitality: How Technology Will Shape the Future of Guest Experience

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Popular SuitePad Integrations

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