SuitePad

Ranked 1st (out of 23) in Guest Room Tablets

Guest Room Tablets

Helping hotels engage their guests in a digital world

Ratings Snapshot

Certificate of Excellence
Read 122 reviews
94%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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SuitePad has fewer than 10 reviews in the past 6-months.

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Reviews Summary

Ranked #1 out of 23 in Guest Room Tablets

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer support
4.8/5
Verified Customer Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Boutique 28 verified reviews
    95%
  • Resort 26 verified reviews
    95%
  • City Center 19 verified reviews
    94%
  • Branded 14 verified reviews
    94%
  • Airport/ conference 4 verified reviews
    95%
  • Bed & Breakfast 3 verified reviews
    90%
  • Extended Stay 2 verified reviews
    95%
  • Serviced Apartment 1 verified reviews
    90%
  • Budget 1 verified reviews
    100%
  • Hostel 1 verified reviews
    100%

SuitePad Overview

SuitePad Overview

SuitePad re-defines the way hotels connect with guests. In the hotel room of the future, you’ll find the guest directory, telephone, TV remote, newspapers, room service menu, and much more, all united on a single device: the SuitePad. SuitePad allows hotel businesses to reduce costs while generating new streams of revenue, providing advantages for both the hotel and its guests.

About SuitePad View website

Founded in 2012 | Headquarters in Berlin Germany | 60 employees

SuitePad is Europe’s leading provider of digital guest communication systems for the hotel industry. The Berlin-based company was founded in 2012 and has a te...

Integrates with

  • Guest Room Automation
  • Reputation Management
  • Staff Collaboration Tools
Browse integrations (22 verified)

What customers love about SuitePad

Like 94% recommend

Resort Manager from Boutique

In nowadays hospitality environment, many things become digitized and the use of technology is common. Guests do not want to read through thick books of compendiums anymore and want an easy, one-touch solution to perfect...

Managing Partner from Boutique

The Mandala Hotel has been using SuitePads for the past 6 years. We have gotten rid of all of our paper collateral and provide all information on the pads. What we like most: SuitePad boosts room service and spa revenue...

Co-owner from Resort

Good features: Room control via tablet, restaurant reservation, local information, weather Good quality: we used to work with another company for in room tablets with some quality issues. Suitepad has a high standard of...

General Manager from Other

Probably our most-used guest communication channel. Gives us the possibility to proactively reach out to guests in their room through push messages. Also enables us to enforce brand CI and standards across multiple prope...

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Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

It is an easy to use software, with a very clear interface, that enhances the guest engagement. With the in-room tablets communication is a lot more convenient and ordering room service has never been that efficient.

by Marie-Theres Rainer (hotelkit) on December 14, 2020

See more answers (16)
Question:

What differentiates this product or service from the competition?

Answer:

The quality of the system is very high and looks very sleek, which is highly relevant for customers to be motivated to use it. Moreover, the customer service of Suitepad is on point and makes the software standout from other competitors.

by Marie-Theres Rainer (hotelkit) on December 14, 2020

See more answers (16)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Try it and you won't want to stop using it ever again. It makes the employees lives a lot easier and also for the customer. Nowadays, digitization is being implemented almost everywhere and is necessary to keep up with competitors.

by Marie-Theres Rainer (hotelkit) on December 14, 2020

See more answers (16)
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+ 14 recommend
Recommended by Show More (12)

Features

  • Digital directory
  • Bedside alarm
  • Digital Menus
  • Dynamic pricing
  • Local city guides
  • Group & conference offerings
  • Secured web browsing
  • Housekeeping requests
  • Restaurant reservations
  • Hotel facilities integrations
  • Sponsorship opportunities
  • Apps & games
  • Travel information
  • Guest Feedback Module (comment cards/reviews)
  • Publication subscriptions (ex. newspapers, magazines)
  • TV & room controls
  • Late checkout
  • POS & PMS Integration
  • News & weather
  • Digital concierge
  • Bell services
  • Guest messaging
  • View bill & express check out
  • In-room dining ordering
  • Spa & Wellness Module
  • Multi-currency
  • Loyalty program management
  • Multi-lingual
  • Video Concierge

Want to go behind the scenes and see how SuitePad works?

Clients & references

References & testimonials

Testimonial avatar
SuitePad enabled us to free the guest room from leaflets and flyers, better engage with our guests and provides a fast and efficient way to inform, promote and upsell. It is a definite win win for bot...
Jordi E. Tarrida General Manager at the Jumeirah Port Soller Hotel & Spa
Testimonial avatar
For our guests, SuitePad is an excellent entertainment tool, complete with newspapers and videos. For hotels, it's an up- and cross-selling tool for marketing hotel services swifter, better, and more ...
Erich Falkensteiner Chairman of the Supervisory Board at the

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Switzerland
  • Netherlands
  • Italy
  • Greece
  • Ireland
  • Maldives

122 Verified SuitePad Reviews

Likelihood to Recommend
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This vendor has fewer recent reviews than average compared to other top Guest Room Tablets providers. It is advised that you ask for recent references before proceeding.

Dec 19, 2020

SuitePad Review: Very good product and very professional service

Front Office Manager from City Center in München (Germany)

Recommend 10/10
Full blue star
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What do you like most?

Contact person is always available and is assisting in any matter product is easy to use and easy to understand many options I can choose from and fits to my company needs modern and is in further deve...

What do you dislike or think could be improved?

There is nothing to be improvement needed, or I am able to think about. I am very happy with it.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Dec 17, 2020

SuitePad Review: the best solution for us

Owner from City Center in Dinkelsbühl (Germany)

Recommend 10/10
Full blue star
Full blue star
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Half blue star

What do you like most?

At first we thought about working with another partner for in room tablets. But we have already found out during our research, that the alternatives do not provide such flexible solutions in terms of indi...

What do you dislike or think could be improved?

The SuitePad team have come with solutions for any issues we have. Just one thing maybe, if the order notification could be resolved more flexibly.

Customer support
4.5
Ease of use
5
Value for money
5
Implementation
5

Dec 07, 2020

SuitePad Review: Easy to use in-room tablets

General Manager from City Center in Cork (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

- Safe and hygienic - Interactive and user-friendly - Environmentally friendly paperless guest directory - Quick and easy to set up and update content - Ease of ordering in-room dining at the click ...

What do you dislike or think could be improved?

We are delighted with the SuitePad tablets so far. This product is relatively new to our hotel and we look forward to seeing how we can utilise it in the future.

Customer support
5
Ease of use
5
Value for money
5
Implementation
5

Dec 07, 2020

SuitePad Review: User-Friendly Guest Directory Tablets

Marketing Associate from City Center in Cork (Ireland)

Recommend 10/10
Full blue star
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What do you like most?

- The SuitePad team are extremely helpful, obliging, and solution-orientated. Yannick, Soledad and Marcus have been great! - SuitePad has allowed us to become more environmentally friendly and drasticall...

What do you dislike or think could be improved?

- The SuitePad team have come with solutions for any issues we have encountered thus far. We look forward to seeing what we can do with this product in the future. - An option to limit in-room dining se...

Customer support
5
Ease of use
4.5
Value for money
5
Implementation
4.5

Dec 02, 2020

SuitePad Review: alway at hand

Assistant of Hotel Manager from Resort in Lübbenau/Spreewald (Germany)

Recommend 6/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

I think, SuitePad is helping by any measure. Regardless of self-chosen information for guests or quick support from office members. They also lend their support with new creative ideas and new insights on...

What do you dislike or think could be improved?

I think "safety first" for the SuitePad-Tablet should be more improved. Like an offer of protection films, cases or self-repair sets. Sometimes its annoying to prepair all the tablets with very little dam...

Customer support
4
Ease of use
4
Value for money
3
Implementation
4

Dec 02, 2020

SuitePad Review: The small hotel concierge Original: De kleine conciërge van het hotel

Front Desk Attendant from Other in Eindhoven (Netherlands)

Recommend 9/10
Full blue star
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Empty blue star

What do you like most?

The diversity of information about the hotel as well as the city of Eindhoven. The recommendations for restaurants, cafes, shops and what guests can do in Eindhoven. Original: De diversiteit aan informat...

What do you dislike or think could be improved?

The hotel information could be easier / clearer. Guests have difficulty finding the Wi-Fi code. While this would be very easy to find under the W. Yet this appears not to be the case. Possibly put the mos...

Customer support
5
Ease of use
5
Value for money
5
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
90 day trial
Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

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Popular SuitePad integrations

View all (22 SuitePad integrations)