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Ranked #1 out of 22 in In-Room Hotel Tablets
SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreSuitePad Overview
SuitePad Overview
SuitePad's award-winning in-room tablets redefine how hotels engage their guests in a digital world. The all-in-one solution replaces the traditional guest directory, TV remote control, and hotel phone with a single device. It allows hoteliers to 1) improve guest communication and satisfaction, 2) generate higher sales revenue, and 3) reduce costs and streamline processes.
About SuitePad View website
Founded in 2012 | Headquarters in Berlin Germany | 60 employeesMore than 1,000 customers worldwide — from renowned hotel chains to independent boutique properties — rely on SuitePad's digital guest communication experti...
Integrates with
- Guest Room Automation
- Reputation Management
- Staff Collaboration Tools
What customers love about SuitePad
Managing Partner
The Mandala Hotel has been using SuitePads for the past 6 years. We have gotten rid of all of our paper collateral and provide all information on the pads. What we like most: SuitePad boosts room service and spa revenue...
Co-owner
Good features: Room control via tablet, restaurant reservation, local information, weather Good quality: we used to work with another company for in room tablets with some quality issues. Suitepad has a high standard of...
General Manager
Probably our most-used guest communication channel. Gives us the possibility to proactively reach out to guests in their room through push messages. Also enables us to enforce brand CI and standards across multiple prope...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Suitepad offers a range of services from digital guest inventory, lobby screening to TV control and is seamlessly integrated with various technology providers. Their entire team is very responsive and always happy to work cooperatively.
by Luise Eelnz (FLEXIPASS) on December 21, 2022
See more answers (24)What differentiates this product or service from the competition?
The ease of use for the customer as well as staff is a big plus point. The integration was super fast and easy and our customers are loving the connection between digital keys and digital guest inventory all in one app.
by Luise Eelnz (FLEXIPASS) on December 21, 2022
See more answers (24)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Before choosing any kind of software/product consider what am I looking for, what am I struggling with and how can this product solve my problem? If you are looking for an inclusive, very straightforward and easy-to-use system then SuitePad is definitely the right solution for you.
by Luise Eelnz (FLEXIPASS) on December 21, 2022
See more answers (24)Features
Clients & references
References & testimonials
For our guests, the SuitePad in-room tablet is an excellent easy-to-use entertainment & information tool. For our hotels, it's a very good up- and cross-selling tool for marketing our hotel services s...
Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services from any department you want. This is t...
Case studies
- In-Room Tablet Action at the Best Western Hotel Arabellapark Munich
- Best Western Hotel Arabellapark
- The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad
- Voulgaris Hospitality Group
Active Markets
- Antarctica
- North America
- South America
- Europe
- Central America
- Asia Pacific
- Middle East
- Africa
- Oceania
- Germany
- Austria
- Greece
- Switzerland
- Netherlands
- Italy
- United Kingdom
- Belgium
- Turkey
December 12, 2022
SuitePad Review: Software top, hardware less
Marketing Manager from Luxury Hotels in Riopratino (Italy)
What do you like most?
The modern and flexible SuitePad guest communication enables fast, intuitive and cost-efficient communication between guest and host. Thanks to SuitePad, paper consumption can be drastically reduced. This...
What do you dislike or think could be improved?
Guest satisfaction is not always at the best level on our devices whose hardware is not fast enough to load PDFs.
December 02, 2022
SuitePad Review: Fast, competent and always friendly service
Assistant Director of Sales & Marketing from Branded Hotels in Köln (Germany)
What do you like most?
Very easy handling, quick and easy communication with the contact persons. Always friendly, helpful and patient :-) Regular training courses also for new employees
What do you dislike or think could be improved?
no suggestions, everything is really to our satisfaction. Everything great :-)
December 01, 2022
SuitePad Review: Good contemporary product with TOP service!
Stellv. Direktorin from Airport/Conference Hotels in Mannheim (Germany)
What do you like most?
The support is perfect: fast, effective, long-standing contacts. We have been a customer from the very beginning and have had very good experiences in the 8 years of cooperation. Individual advice and sol...
What do you dislike or think could be improved?
We are satisfied and have no ideas for improvement at the moment. We are satisfied and have no ideas for improvement at the moment.
December 01, 2022
SuitePad Review: Can't do without...
Sales & Marketing Coordinator from Branded Hotels in Köln (Germany)
What do you like most?
Very intuitive system that tempts guests to take a look at our outlets. - The possibility of the green option has been used a lot since the introduction of the Suitepad, which is not only good for the env...
What do you dislike or think could be improved?
Image files and PDF files must first be uploaded centrally before they can be integrated into the tiles/pages. This is an additional step that can be minimally disruptive.
December 01, 2022
SuitePad Review: Great customer service, great product!
Operations Manager from Branded Hotels in Hamburg (Germany)
What do you like most?
Ms. Gerbrandt has always been great and always helped me extremely quickly and was able to answer all of my questions promptly! Great customer service, just the way you want it! The Suitepads are very pop...
What do you dislike or think could be improved?
I would find it exciting to link the Suitepads to the hotel system. But I'm not sure if it's just our system that doesn't allow it or if it doesn't work via Suitepads yet.
November 24, 2022
SuitePad Review: Satisfied
GM from Boutiques in Frankfurt am Main (Germany)
What do you like most?
With its design and clear arrangement, the digital guest folder invites you to linger and scroll. A great upgrade for any hotel
What do you dislike or think could be improved?
Since we don't get all the desired categories, I would hope that another line might be entered so that several Solts can be entered
Pricing
SuitePad hasn’t disclosed their pricing plans. It is advised that you ask for a reference to ensure competitive pricing
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