How to Reach your Hotel Guests Digitally [eBook]
Ratings Snapshot
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Ranked #1 out of 22 in In-Room Hotel Tablets
SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn moreSuitePad Overview
SuitePad Overview
SuitePad re-defines the way hotels connect with guests. In the hotel room of the future, you’ll find the guest directory, telephone, TV remote, newspapers, room service menu, and much more, all united on a single device: the SuitePad. SuitePad allows hotel businesses to reduce costs while generating new streams of revenue, providing advantages for both the hotel and its guests.
About SuitePad View website
Founded in 2012 | Headquarters in Berlin Germany | 60 employeesSuitePad is Europe’s leading provider of digital guest communication systems for the hotel industry. The Berlin-based company was founded in 2012 and has a te...
Integrates with
- Guest Room Automation
- Reputation Management
- Staff Collaboration Tools
What customers love about SuitePad
Managing Partner from Luxury Hotels
The Mandala Hotel has been using SuitePads for the past 6 years. We have gotten rid of all of our paper collateral and provide all information on the pads. What we like most: SuitePad boosts room service and spa revenue...
Co-owner from Resorts
Good features: Room control via tablet, restaurant reservation, local information, weather Good quality: we used to work with another company for in room tablets with some quality issues. Suitepad has a high standard of...
General Manager from Other
Probably our most-used guest communication channel. Gives us the possibility to proactively reach out to guests in their room through push messages. Also enables us to enforce brand CI and standards across multiple prope...
Expert Q&A and Partner Recommendations
What does this product or service do well?
Excellent cooperation of contact person @ Suitepad although Backend is already some years old, but still waiting for the new backend. Some graphical improvement pending as well but we have learning to live with it and the API
by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021
See more answers (23)What differentiates this product or service from the competition?
in-depth understanding of clients needs, supportive in every aspect even if requests are not technically do-able, noted for further development and follow-up/update towards partner. It simply works and does what sales promises.
by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021
See more answers (23)Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Simple UI, which is set-up really fast. Adaptable content in every aspect even if requests are "special" a solution is offered which pleases the client. API & backend might be a little bit "ag(i)e" but should be adapted quite soon
by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021
See more answers (23)Features
Clients & references
References & testimonials
For our guests, SuitePad is an excellent entertainment tool, complete with newspapers and videos. For hotels, it's an up- and cross-selling tool for marketing hotel services swifter, better, and more ...
We have been using SuitePad technology since 2014. We believe being able to communicate informally with guests and inform them about our products is a huge advantage. The new BYOD solution enables us ...
Case studies
- Digital guest engagement & positive ROI
- Van Der Valk Ridderkerk
- Unknown hotel type in Ridderkerk
Active Markets
- Antarctica
- Oceania
- North America
- South America
- Europe
- Asia Pacific
- Middle East
- Africa
- Germany
- Austria
- Greece
- Netherlands
- Switzerland
- Italy
- Belgium
- Turkey
- Ireland
March 24, 2022
SuitePad Review: Useful, efficient and easy to use!
Administrative Assitant PR and Marketing from City Center Hotels in Berlin (Germany)
What do you like most?
Free the reception time and improve the guest experience. A nice way to sell additional services and to present the hotels outlets to the guest.
What do you dislike or think could be improved?
It would be great to have some information synchronized automatically when having more than one hotel. It would save time for the updates.
December 24, 2021
SuitePad Review: SuitePad-sustainable and digital
Director of Operations from City Center Hotels in Luzern (Switzerland)
What do you like most?
SuitePad is an excellent and contemporary alternative to the guest folders in the hotel rooms. We can adapt or update content quickly. The SuitePad is simple and straightforward to use for guests and empl...
What do you dislike or think could be improved?
Due to the smooth operation in our house, there are currently no suggestions for improvement, as the support always helps quickly to solve the problem if problems arise.
December 23, 2021
SuitePad Review: Very satisfied
Customer Service Agent from City Center Hotels in Dresden (Germany)
What do you like most?
SuitePad is a great and contemporary alternative to the "outdated, out-of-date" guest folders in the hotel rooms. - faster flow of information to guests possible - advertising & sales opport...
What do you dislike or think could be improved?
- Possibility to delete push messages independently so that they can no longer be seen or read in the guest rooms
December 17, 2021
SuitePad Review: Well thought out but there is room for improvement
Technischer Leiter from Other in Berlin (Germany)
What do you like most?
Operation easy. Storage of specific documentation, advertising, characteristics of the environment and advertising on your own account, easy and uncomplicated. Easy assembly. Design good. Tray sturdy.
What do you dislike or think could be improved?
The power supply to the base station should definitely be improved. Carelessly putting it back does not automatically result in contact with the cargo. Very often the tray is simply put down somehow. The ...
December 15, 2021
SuitePad Review: It's that easy
Direktionsassistentin from Other in Wildhaus (Switzerland)
What do you like most?
SuitePad is the ideal solution for us. We have a lot of staff changes, but the simplicity of the system makes it possible to explain the SuitePad to all employees in a few minutes. It is also very easy an...
What do you dislike or think could be improved?
At the beginning it is not entirely clear where the sub-pages can be found so that they can be worked on. As soon as you know where, it's no longer a problem.
December 09, 2021
SuitePad Review: Helpful and professional service
PA/Marketing & Communications from Other in Berlin (Germany)
What do you like most?
- support is very quick and helpful - Information provided is easy to understand - Product is userfriendly -overall positive impression - communication is easy
What do you dislike or think could be improved?
Sorry I wouldn't know anything that needs to improve at this point. Just continue providing such good customer sevice. Thanks for asking
Pricing
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Resort Manager from Luxury Hotels
In nowadays hospitality environment, many things become digitized and the use of technology is common. Guests do not want to read through thick books of compendiums anymore and want an easy, one-touch solution to perfect...