SuitePad
4.6 (280 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Moritz, Julian, Luise + 24 more experts recommend SuitePad
Read RecommendationsSuitePad
Ranked 1 (out of 25) in In-Room Hotel Tablets
2024 Winner
Hotel Software
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldHelping hotels engage their guests in a digital world.
93% recommended by 228 hotels
Cycas Hospitality, Dorint Hotels & Resorts, Best Western Hotels & Resorts & 225 others
What is SuitePad?
Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
SuitePad is an advanced in-room tablet solution specifically designed for the hospitality industry. It combines a myriad of guest services into one cohesive platform, including a guest directory, room service ordering, hotel phone, TV control, and booking tools. SuitePad enriches guest experiences by providing a streamlined and modern way for guests to interact with hotel services. It helps hotels increase operational efficiency by reducing paper use and enhancing communication through push messaging. The platform directly supports upselling opportunities and cost savings, such as with its 'Green Option' to waive daily room cleaning for sustainability. Despite occasional backend complexity, SuitePad's integration of bespoke hardware and software offers robust functionality and reliable performance, making it a valuable addition to any hotel operation.
Capabilities
Guest Directory
Guest Directory
Inform your guests about hotel amenities, services, weather, and more. Offer a premium experience with newspapers, magazines, games, and radio.
Booking Tool
Booking Tool
Let your guests order room service, book spa treatments, and make dinner reservations. Fill outlet vacancies by sending personalized push messages.
TV Control
TV Control
Integrated infrared blasters connect with virtually every TV model, making remotes obsolete.
Hotel Phone
Hotel Phone
The tablet allows internal and external calls without needing a physical headset or wire.
Green Option
Green Option
Put your guests in control of their stay by actively encouraging them to forgo daily room cleaning. Save valuable resources for your hotel and the environment.
Stay Manager
Stay Manager
The Stay Manager is an innovative way for guests to customise their stay. It presents key options and questions on the in-room tablet at the beginning of the visit, eliminating the need for repetitive interactions.
Push Messaging
Push Messaging
The Guest Journey Push feature elevates the guest experience by delivering timely, personalized push notifications that enhance engagement and simplify communication. The push message can be sent to the SuitePads at any time during each guest's stay.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Available Add-ons & Modules
SuitePad BYOD
Hotel Guest Apps
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.
SuitePad Lobby Screen
In-Room Hotel Tablets
Offer an easy touch screen solution for hotel guests to independently access information and book services in the lobby, freeing front desk staff for personal service.
SuitePad Reviews Summary
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, SuitePad is the #2 most trending product in the In-Room Hotel Tablets category (out of 25) and the #41 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SuitePad Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"SuitePad is an elegant solution that collects all important hotel information in one place and is easy for our guests and staff to use. Especially in the five-star sector, everyone should be taking advantage of this."
Christian Krajewski
Head of Digital Marketing @
The Lanesborough
"Increased communication with our guests was one of the primary reasons for implementing SuitePad. [...] That’s exactly what we got and, looking at our results, it’s clear that they embrace this new form of communication."
Dimitris Fronimos
Marketing Executive @
Sonesta Hotel El Olivar Lima
"Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services. This is the future of guest service, so I say go for it!"
Jonathan Kaye
Co-Owner & Director @
Cedar Manor
"For our guests, the SuitePad is an excellent, easy-to-use entertainment and information tool. For our hotels, it's a very good up- and cross-selling tool for marketing our hotel services swifter and more professionally."
Erich Falkensteiner
Chairman of the Supervisory Board @
Falkensteiner Hotels & Residences
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
25 | Small (10-24 room)
58 | Medium (25-74 room)
131 | Large (75-199 room)
52 | X-Large (200+ room)
Country
110 | Germany
35 | Austria
14 | Portugal
14 | Switzerland
13 | Italy
13 | Greece
6 | Belgium
5 | United Arab Emirates
5 | United Kingdom
4 | Ireland
3 | Maldives
2 | Netherlands
2 | Finland
2 | Luxembourg
2 | Spain
1 | Bahamas
1 | Singapore
1 | Japan
1 | South Africa
1 | Georgia
1 | Qatar
1 | Malaysia
1 | United States of America
1 | Thailand
1 | Latvia
1 | Argentina
1 | Croatia
1 | Montenegro
1 | Romania
Type
130 | Luxury Hotels
105 | Boutiques
86 | City Center Hotels
72 | Airport/Conference Hotels
70 | Branded Hotels
67 | Resorts
60 | Bed & Breakfast & Inns
38 | Limited Service & Budget Hotels
18 | Extended Stay & Serviced Apartments
11 | Hostels
5 | RV Parks & Campgrounds
5 | Vacation Rentals & Villas
4 | Motels
1 | Casinos
Region
226 | Europe
7 | Asia Pacific
7 | Middle East
1 | North America
1 | South America
1 | Central America
1 | Africa
Category
280 | In-Room Hotel Tablets
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like SuitePad for its versatility in increasing revenue through enhanced guest engagement and efficient upselling mechanisms. It allows hotels to streamline operations by facilitating digital communication, reducing paper use, and offering customizable guest experiences. SuitePad enhances guest satisfaction by acting as a digital concierge, providing multilingual support and easy access to hotel services, thus reducing physical interactions which improves safety and efficiency.
AI-generated from the text of customer reviews
Looking for specific info?
10
Informative and user-friendly tablet with comprehensive support
Stellvertretende Direktorin from 100 to 199 room Luxury Hotel in Kitzbuhel (Austria)
Verified
8 days ago
The individual design options are extensive. SuitePad enables us to pass on a wide range of information to guests. It is easy to use.
Austria
Austria
Stellvertretende Direktorin
Large Hotel
9
Great feedback from guests, lots of great information about the hotel and the city of Berlin. Helps save resources.
Technic Supervisior from 200 to 499 room City Center Hotel in Berlin (Germany)
Verified
8 days ago
Push notifications for our guests, maintenance work or other information etc. Helps immensely in saving paper and printer ink.
Germany
Germany
Technic Supervisior
X-Large Hotel
8
In-Room Hotel Tablets
Hotel Manager from 25-49 room Boutique in Elia (Cyclades)
Verified
14 days ago
It provides with all necessary info to the guest about hotels operation and some useful information for the area of it
Cyclades
Cyclades
Hotel Manager
Medium Hotel
10
Fast and always friendly service
Reservierungsleitung from 100 to 199 room Branded Hotel in Bremen (Germany)
Verified
15 days ago
The guest can specifically specify whether they want the entire room cleaned or just a towel change or something similar. This saves time, staff and ultimately money.
Germany
Germany
Reservierungsleitung
Large Hotel
7
Very Helpful for Reception Desk Tasks
Assistant Manager from 50-74 room Boutique in Jardim da Serra (Portugal)
Verified
15 days ago
Easy to use and update content. Guests can easily make orders at the tablet and it's very good for upsell and cross sale. The BackOffice it’s very user friendly, we can add, modify and update content very fast and easy. The customer service it’s very pro active and in general attend to your requests within 48 hours.
After we started use the...
Portugal
Portugal
Assistant Manager
Medium Hotel
10
TOP product
General Manager from 100 to 199 room Airport/Conference Hotel in Cologne (Germany)
Verified
18 days ago
The push-up notifications can be inserted quickly and easily and can be individually designed for each room or room type, so that a personal greeting and an upsell can be set for each hotel guest.
Germany
Germany
General Manager
Large Hotel
10
Easy to use
Guest Relation Manager from 100 to 199 room Luxury Hotel in Lubeck (Germany)
Verified
19 days ago
Quick generation of feedback, so we can handle complaints. Good tool to keep our guests well informed about everything. Possibility to contact the guest road message.
Germany
Germany
Guest Relation Manager
Large Hotel
10
Great enhancement of guest services
Operations Manager from 200 to 499 room City Center Hotel in Nuremberg (Germany)
Verified
20 days ago
We use the opportunity of upselling through Room service Webshop, Push advertising for the restaurant and the laundry service and much more
Germany
Germany
Operations Manager
X-Large Hotel
10
Fast and effective!
RECEPTIONIST from 10 to 24 room Boutique in Granada (Spain)
Verified
20 days ago
The interface is very intuitive and easy to use and everything runs very smoothly, I liked everything in general, I will recommend it.
Spain
Spain
RECEPTIONIST
Small Hotel
6
Easy communication with guests. Easy option for offering services directly in the rooms.
Empfangsmitarbeiter from 100 to 199 room Luxury Hotel in Lubeck (Germany)
Verified
20 days ago
The option to leave messages in the rooms without wasting paper (maximum sustainability). The simple option to offer the hotel's offers and services directly on the tablet with interfaces to online booking systems for restaurants or the SPA department. The option to summarize all hotel information on one device for guests. Guest feedback is...
Germany
Germany
Empfangsmitarbeiter
Large Hotel
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Expert Q&A and Partner Recommendations
Submit RecommendationPartners say
NEW AI Review summary
Industry experts recommend SuitePad for its seamless integration of bespoke hardware and software, performance-based pricing, and enhanced guest communication during stays. Unique features like robust in-room tablets, safety measures without cameras, and a 'Green Option' to waive daily room cleaning for cost savings and sustainability are highlights. Despite minor criticisms on backend updates and battery life, SuitePad consistently delivers high quality and strong support, making it a top choice in hospitality technology.
AI-generated from the text of customer reviews
Question:
What does this product or service do well?
Answer:
SuitePad makes digital communication for guests during their stay easy. Guests can communicate with the hotel via the in-room tablet, and have all the necessary information at their fingertips. For hotels, it reduces the workload and enables them to do upselling.
Showing all answers to: "What does this product or service do well?"
SuitePad makes digital communication for guests during their stay easy. Guests can communicate with the hotel via the in-room tablet, and have all the necessary information at their fingertips. For hotels, it reduces the workload and enables them to do upselling.
Suitepad is a great company! If you want to have an in-room tablet solution, I believe there is no real alternative to Suitepad. The tablets are robust and stylish, the software is easy to use an visually appealing.
Suitepad offers a range of services from digital guest inventory, lobby screening to TV control and is seamlessly integrated with various technology providers.
Their entire team is very responsive and always happy to work cooperatively.
Excellent cooperation of contact person @ Suitepad although Backend is already some years old, but still waiting for the new backend.
Some graphical improvement pending as well but we have learning to live with it and the API
Very useful product to support forwarding client request as fast and simple as possible. Moreover, the Hotels are enabled to inform the guests easily about services and events via SuitePad. The information fast accessible.