SuitePad

4.7 (229 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Luise, Helmut, Thomas + 22 more experts recommend SuitePad

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SuitePad

4.7 (229 REVIEWS)

Ranked 1 (out of 24) in In-Room Hotel Tablets

2023 Winner Hotel Software

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Helping hotels engage their guests in a digital world.

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Ratings Summary

4.7
Excellent
229 reviews
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.5/5
Implementation
4.6/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SuitePad is the #2 most trending product in the In-Room Hotel Tablets category (out of 24) and the #40 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2023 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Ht score logo
100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
About SuitePad
Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
Welcome to SuitePad, the No. 1 in-room tablet for hotels. Our award-winning solution redefines how hotels engage guests during their stay by combining the guest directory, booking tool, hotel phone, TV control, and more in one device.

Capabilities

Guest Directory

Booking Tool

TV Control

Hotel Phone

Green Option

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SuitePad Average SuitePad

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2

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

92 | Large (75-199 room)

40 | X-Large (200+ room)

38 | Medium (25-74 room)

16 | Small (10-24 room)

4 | X-Small (1-9 room)

Type

77 | Luxury Hotels

52 | City Center Hotels

36 | Boutiques

36 | Resorts

31 | Branded Hotels

12 | Airport/Conference Hotels

10 | Bed & Breakfast & Inns

6 | Extended Stay & Serviced Apartments

4 | Hostels

4 | RV Parks & Campgrounds

2 | Limited Service & Budget Hotels

2 | Vacation Rentals & Villas

Region

209 | Europe

9 | Middle East

6 | Asia Pacific

1 | North America

1 | Africa

Category

229 | In-Room Hotel Tablets

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229

Reviews

25

Expert Recommendations

Hotelier Rating

Excellent
192
Very Good
22
Average
14
Poor
1
Terrible
0

By Product

  • In-Room Hotel Tablets
    In-Room Hotel Tablets

Property Size

  • X-Small
  • Small
  • Medium
  • Large
  • X-Large

Region

  • North America
    North America
  • Europe
    Europe
  • Asia Pacific
    Asia Pacific
  • Middle East
    Middle East
  • Africa
    Africa
10

SuitePad tablets are user friendly and make it easier to interact with our guests.

Guest Relations Manager from 75-99 room City Center Hotel in Fátima (Portugal)

Verified
3 days ago
The Hotel tablets from SuitePad help our guests to request room service, see the restaurant and bar menu , book a table, request amenities or different pillows, and order some extra drinks to the minibar. We can also upsell premium rooms, and sell our shop's products, improving revenue . They allow us to give simple and more detailed inform...
10

Enhancing Guest Comfort and Efficiency with SuitePad at The Olivar Suite

Marketing Executive from 100 to 199 room Luxury Hotel in Mesoggi (Greece)

Verified
4 days ago
SuitePad has significantly improved guest experiences at The Olivar Suites in Greece.The intuitive platform provides easy access to vital resort information and local events.Personalized push notifications are highly effective for promoting our offerings.Revenue has increased thanks to the convenience of booking services and purchasing souv...
10

We equipped our 152 rooms & suites Hotel with SuitePad and it is an ongoing success. We are using the SuitePad in its whole variety and we did improve our guest journey by this massively. It is to highlight the exceptional customer service (not only but especially by Anna) and the very proffessional and kind Cooperation.

Management Trainee from 100 to 199 room Luxury Hotel in Baden-Baden (Germany)

Verified
5 days ago
We are having the great benefit to inform our guest paperless about the hotel offers and we are able to take adjustments to these very quickly. Our guest can communicate their wishes with us and we can offer them solutions which are good value for the guest and the hotel (e.g. Green Option). Furthermore, the SuitePads are very elegant and m...
10

Working with Suite Pad for more than a year now is exceptional!

Marketing Manager from 200 to 499 room Luxury Hotel in Athina (Greece)

Verified
5 days ago
1. add on for our guests in terms of technology trends 2. Sustainable solution 3. easy to make updates avoiding printing costs 4. User firendly cross-selling tool
10

Great Guest experience

General Manager from 50-74 room Boutique in Lisboa (Portugal)

Verified
5 days ago
In room information about all the hotel facilities; Allows the client to follow their request; Room service sales grew up by 30 % after installing Suite Pad
9

Software top, hardware less

Marketing Manager from 75-99 room Luxury Hotel in Riopratino (Italy)

Verified
9 months ago
The modern and flexible SuitePad guest communication enables fast, intuitive and cost-efficient communication between guest and host. Thanks to SuitePad, paper consumption can be drastically reduced. This not only increases efficiency, but also protects the environment.
10

Fast, competent and always friendly service

Assistant Director of Sales & Marketing from 200 to 499 room Branded Hotel in Köln (Germany)

Verified
9 months ago
Very easy handling, quick and easy communication with the contact persons. Always friendly, helpful and patient :-) Regular training courses also for new employees
10

Can't do without...

Sales & Marketing Coordinator from 200 to 499 room Branded Hotel in Köln (Germany)

Verified
9 months ago
Very intuitive system that tempts guests to take a look at our outlets. - The possibility of the green option has been used a lot since the introduction of the Suitepad, which is not only good for the environment, but has also helped to relieve the housekeeping team. The connection to the reception and the room service telephone is constant...
10

Good contemporary product with TOP service!

Stellv. Direktorin from 200 to 499 room Airport/Conference Hotel in Mannheim (Germany)

Verified
9 months ago
The support is perfect: fast, effective, long-standing contacts. We have been a customer from the very beginning and have had very good experiences in the 8 years of cooperation. Individual advice and solutions.
8

Great customer service, great product!

Operations Manager from 100 to 199 room Branded Hotel in Hamburg (Germany)

Verified
9 months ago
Ms. Gerbrandt has always been great and always helped me extremely quickly and was able to answer all of my questions promptly! Great customer service, just the way you want it! The Suitepads are very popular with our guests and are easy to use.
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Newsfeed

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SuitePad

1 week ago

Austrian Hotel Group Alpin Family Hotels & Residences Strengthens Partnership with Tech Provider SuitePad

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SuitePad

4 months ago

Euston Square Hotel and SuitePad Partner to Provide Digital and Design-Led Guest Experience

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SuitePad

4 months ago

Hospitality Inflation Report 2023

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SuitePad

4 months ago

Sé Boutique Hotel is the First in Madeira to Digitize Guest Engagement with SuitePad

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SuitePad

5 months ago

The New SuitePad Academy

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SuitePad

5 months ago

Hospitality Inflation Report 2023 Reveals Potential for Price Increases

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SuitePad

5 months ago

Cycas Hospitality Partners with SuitePad to Digitally Connect with In-House Guests

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SuitePad

6 months ago

Seda Club Hotel Becomes the Latest Property of Hidden Away Hotels to Install SuitePad In-Room Tablets

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SuitePad

6 months ago

The Lanesborough's Elegant Digital Touchpoint to Build Awareness of In-House Services

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SuitePad

7 months ago

SuitePad’s New Dashboard

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SuitePad

8 months ago

SuitePad Wins “Best In-Room Tablets” at the 2023 HotelTechAwards

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SuitePad

9 months ago

3 Reasons Why Hoteliers Are Adopting Guest Room Tablets in 2023

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SuitePad

10 months ago

SuitePad Partners with Hotel Tech Report to Launch Buyers Guide

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SuitePad

10 months ago

The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad

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SuitePad

11 months ago

3 Ways Hotels Can React to the Hotel Staff Shortage

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SuitePad

11 months ago

10 Years of SuitePad

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SuitePad

1 year ago

The Hotel Industry is Better Equipped for the Current Crisis

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SuitePad

1 year ago

Expert Tips for Hoteliers - Webinars Spring Edition 2022

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SuitePad

1 year ago

How to Master Digital Guest Engagement in the Hotel Room

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SuitePad

1 year ago

SuitePad Named Best Guest Room Tablet in the 2022 HotelTechAwards

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SuitePad

1 year ago

Usage Time: SuitePads Online for 6,854,192,007 Seconds in the Last Nine Years

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SuitePad

1 year ago

Guest Room Tablets and the Future of the Guest Directory

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SuitePad

2 years ago

What Will the Future of Hotel Sustainability Look Like?

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SuitePad

2 years ago

Mondorf Parc Hôtel Sees Spa and Wellness Bookings Increase Thanks to Tablet Technology

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SuitePad

2 years ago

Van der Valk Hotels Continue to Partner With SuitePad

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SuitePad

2 years ago

How the Kingsley Hotel Used SuitePad In-Room Tablets to Deliver a Socially Distanced Service

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SuitePad

2 years ago

Rebooting Hospitality: How Technology Will Shape the Future of Guest Experience

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SuitePad

2 years ago

SuitePad Partners with hotelkit to Boost Staff Response Time to Guest Requests

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SuitePad

2 years ago

Digitization Continues: Limehome Launches SuitePad Across the Board

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SuitePad

2 years ago

SuitePad Welcomes New High Level Tech Expertise to Head Up its Engineering Team

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SuitePad

2 years ago

Meeting Guest Expectations: Cross Hotels & Resorts Integrates Guestroom Tablets

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SuitePad

2 years ago

Netflix Casting, Digital Games, and the Future of Digital Entertainment in the Hotel Room

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SuitePad

2 years ago

SuitePad is Providing Shangri-La Hotel, At The Shard, London with Digital Guest Communication Solutions

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SuitePad

2 years ago

4 Step Guide to Switching to a Digital Guest Directory

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SuitePad

2 years ago

What is a Digital Phone System and Why Should You Replace Your Current Hotel Phone System with One?

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SuitePad

2 years ago

SuiteCast: Bringing Easy and Flexible Streaming to the Hotel Room

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SuitePad

2 years ago

Webinar: Mastering Digital Guest Communication in the Hotel Room

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SuitePad

2 years ago

SuitePad Named Best Guest Room Tablet in the 2021 HotelTechAwards

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SuitePad

2 years ago

SuitePad collaborates with hotelbird

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SuitePad

3 years ago

SuitePad is Using Data Driven Insights to Show Hoteliers How They Can Maximize Revenue From Room Service

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SuitePad

3 years ago

INTEREL and SuitePad Announce Technology Integration Enabling Guest-Room Control Through Tablets

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SuitePad

3 years ago

Boost Room Service Sales at Your Hotel (White Paper)

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SuitePad

3 years ago

How SuitePad Is Helping Their Customers During The Coronavirus Outbreak

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SuitePad

3 years ago

SuitePad Announces its Latest Round of Funding Led by Riverside Acceleration Capital

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SuitePad

3 years ago

SuitePad Strengthens its Sales Department With a New Vice President Business Development

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SuitePad

3 years ago

SuitePad is Helping Hotels Save Costs and the Environment With Their Green Option

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SuitePad

3 years ago

SuitePad Announced as the Best Guest Room Tablet in the 2020 HotelTechAwards

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SuitePad

3 years ago

Overcoming Resistance to Innovation in the Hotel Industry

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SuitePad

4 years ago

Novotel Amsterdam Schiphol Airport is Making the Switch From Handy to Suitepad

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SuitePad

4 years ago

SuitePad and Gold Key Media are celebrating their 200th joint customer!

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Responsiveness

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