SuitePad

Ranked 1 (out of 22) in In-Room Hotel Tablets

In-Room Hotel Tablets

Helping hotels engage their guests in a digital world

Ratings Snapshot

Certificate of Excellence
Read 170 reviews
93%
Recommend
HTR Score icon
HT SCORE
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Reviews Summary

Ranked #1 out of 22 in In-Room Hotel Tablets

Ease of Use
4.7/5
ROI
4.5/5
Implementation
4.7/5
Customer Support
4.8/5
Verified Customer Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

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Most popular for
  • Luxury Hotels 43 verified reviews
    94%
  • Boutiques 22 verified reviews
    95%
  • City Center Hotels 19 verified reviews
    95%
  • Resorts 17 verified reviews
    94%
  • Branded Hotels 16 verified reviews
    93%
  • Airport/Conference Hotels 6 verified reviews
    92%
  • Bed & Breakfast & Inns 6 verified reviews
    92%
  • Extended Stay & Serviced Apartments 5 verified reviews
    82%
  • Hostels 3 verified reviews
    93%
  • Vacation Rentals & Villas 2 verified reviews
    90%
  • Limited Service & Budget Hotels 1 verified reviews
    100%

SuitePad Overview

SuitePad Overview

SuitePad re-defines the way hotels connect with guests. In the hotel room of the future, you’ll find the guest directory, telephone, TV remote, newspapers, room service menu, and much more, all united on a single device: the SuitePad. SuitePad allows hotel businesses to reduce costs while generating new streams of revenue, providing advantages for both the hotel and its guests.

About SuitePad View website

Founded in 2012 | Headquarters in Berlin Germany | 60 employees

SuitePad is Europe’s leading provider of digital guest communication systems for the hotel industry. The Berlin-based company was founded in 2012 and has a te...

Integrates with

  • Guest Room Automation
  • Reputation Management
  • Staff Collaboration Tools
Browse integrations (28 verified)

What customers love about SuitePad

Like 93% recommend

Resort Manager from Luxury Hotels

In nowadays hospitality environment, many things become digitized and the use of technology is common. Guests do not want to read through thick books of compendiums anymore and want an easy, one-touch solution to perfect...

Managing Partner from Luxury Hotels

The Mandala Hotel has been using SuitePads for the past 6 years. We have gotten rid of all of our paper collateral and provide all information on the pads. What we like most: SuitePad boosts room service and spa revenue...

Co-owner from Resorts

Good features: Room control via tablet, restaurant reservation, local information, weather Good quality: we used to work with another company for in room tablets with some quality issues. Suitepad has a high standard of...

General Manager from Other

Probably our most-used guest communication channel. Gives us the possibility to proactively reach out to guests in their room through push messages. Also enables us to enforce brand CI and standards across multiple prope...

Read Reviews

Expert Q&A and Partner Recommendations

Question:

What does this product or service do well?

Answer:

Excellent cooperation of contact person @ Suitepad although Backend is already some years old, but still waiting for the new backend. Some graphical improvement pending as well but we have learning to live with it and the API

by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021

See more answers (23)
Question:

What differentiates this product or service from the competition?

Answer:

in-depth understanding of clients needs, supportive in every aspect even if requests are not technically do-able, noted for further development and follow-up/update towards partner. It simply works and does what sales promises.

by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021

See more answers (23)
Question:

Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?

Answer:

Simple UI, which is set-up really fast. Adaptable content in every aspect even if requests are "special" a solution is offered which pleases the client. API & backend might be a little bit "ag(i)e" but should be adapted quite soon

by Helmut Sommer (CCT Software Solutions GmbH) on December 13, 2021

See more answers (23)
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+ 21 recommend
Recommended by Show More (19)

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Want to go behind the scenes and see how SuitePad works?

Clients & references

References & testimonials

Testimonial avatar
For our guests, SuitePad is an excellent entertainment tool, complete with newspapers and videos. For hotels, it's an up- and cross-selling tool for marketing hotel services swifter, better, and more ...
Erich Falkensteiner Chairman of the Supervisory Board at the
Testimonial avatar
We have been using SuitePad technology since 2014. We believe being able to communicate informally with guests and inform them about our products is a huge advantage. The new BYOD solution enables us ...
Monika Wöckl Director of Marketing & Sales at the HOTEL Das Central - Alpine . Luxury . Life Sölden

Featured partners

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Awards & Certifications

Active Markets

MARKETS SERVED
  • Antarctica
  • Oceania
  • North America
  • South America
  • Europe
  • Asia Pacific
  • Middle East
  • Africa
VERIFIED MARKETS
  • Germany
  • Austria
  • Greece
  • Netherlands
  • Switzerland
  • Italy
  • Belgium
  • Turkey
  • Ireland

170 Verified SuitePad Reviews

Likelihood to Recommend
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March 24, 2022

SuitePad Review: Useful, efficient and easy to use!

Administrative Assitant PR and Marketing from City Center Hotels in Berlin (Germany)

Recommend 8/10
Full blue star
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Full blue star
Empty blue star

What do you like most?

Free the reception time and improve the guest experience. A nice way to sell additional services and to present the hotels outlets to the guest.

What do you dislike or think could be improved?

It would be great to have some information synchronized automatically when having more than one hotel. It would save time for the updates.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 24, 2021

SuitePad Review: SuitePad-sustainable and digital

Director of Operations from City Center Hotels in Luzern (Switzerland)

Recommend 10/10
Full blue star
Full blue star
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What do you like most?

SuitePad is an excellent and contemporary alternative to the guest folders in the hotel rooms. We can adapt or update content quickly. The SuitePad is simple and straightforward to use for guests and empl...

What do you dislike or think could be improved?

Due to the smooth operation in our house, there are currently no suggestions for improvement, as the support always helps quickly to solve the problem if problems arise.

Customer Support
5
Ease of Use
5
Value for money
4
Implementation
4

December 23, 2021

SuitePad Review: Very satisfied

Customer Service Agent from City Center Hotels in Dresden (Germany)

Recommend 10/10
Full blue star
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Full blue star
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What do you like most?

SuitePad is a great and contemporary alternative to the "outdated, out-of-date" guest folders in the hotel rooms. - faster flow of information to guests possible - advertising & sales opport...

What do you dislike or think could be improved?

- Possibility to delete push messages independently so that they can no longer be seen or read in the guest rooms

Customer Support
5
Ease of Use
4
Value for money
4
Implementation
4

December 17, 2021

SuitePad Review: Well thought out but there is room for improvement

Technischer Leiter from Other in Berlin (Germany)

Recommend 7/10
Full blue star
Full blue star
Full blue star
Half blue star
Empty blue star

What do you like most?

Operation easy. Storage of specific documentation, advertising, characteristics of the environment and advertising on your own account, easy and uncomplicated. Easy assembly. Design good. Tray sturdy.

What do you dislike or think could be improved?

The power supply to the base station should definitely be improved. Carelessly putting it back does not automatically result in contact with the cargo. Very often the tray is simply put down somehow. The ...

Customer Support
4
Ease of Use
4
Value for money
3
Implementation
3

December 15, 2021

SuitePad Review: It's that easy

Direktionsassistentin from Other in Wildhaus (Switzerland)

Recommend 10/10
Full blue star
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What do you like most?

SuitePad is the ideal solution for us. We have a lot of staff changes, but the simplicity of the system makes it possible to explain the SuitePad to all employees in a few minutes. It is also very easy an...

What do you dislike or think could be improved?

At the beginning it is not entirely clear where the sub-pages can be found so that they can be worked on. As soon as you know where, it's no longer a problem.

Customer Support
5
Ease of Use
5
Value for money
5
Implementation
5

December 09, 2021

SuitePad Review: Helpful and professional service

PA/Marketing & Communications from Other in Berlin (Germany)

Recommend 10/10
Full blue star
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Full blue star

What do you like most?

- support is very quick and helpful - Information provided is easy to understand - Product is userfriendly -overall positive impression - communication is easy

What do you dislike or think could be improved?

Sorry I wouldn't know anything that needs to improve at this point. Just continue providing such good customer sevice. Thanks for asking

Customer Support
5
Ease of Use
5
Value for money
n/a
Implementation
n/a

Pricing

Freemium (hotel can trial for free)
90 day trial
Implementation fee
$1000-$2500
Monthly subscription (/room/month)
$7/room/month - $10/room/month

Recent News & Content

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Popular SuitePad Integrations

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