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SuitePad
4.7 (349 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Radouane, Vivienne, Zied + 29 more experts recommend SuitePad
Read Recommendations
SuitePad
Ranked 1 (out of 25) in In-Room Hotel Tablets
2026 Winner
Hotel Software
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldHelping hotels engage their guests in a digital world.
94% recommended by 266 hotels
Cycas Hospitality, Dorint Hotels & Resorts, Best Western Hotels & Resorts & 263 others
Bell - AI powered product analyst
I analyzed all of SuitePad’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
SuitePad offers a sophisticated in-room tablet solution that significantly enhances the guest experience and streamlines hotel operations. Hotels can boost revenue by utilizing real-time promotions and personalized services. The device allows for smooth communication with guests, integrates seamlessly with existing hotel workflows, and supports sustainability initiatives. While there are areas for improvement such as device performance and design upgrades, SuitePad remains a valuable tool for hotels looking to modernize and optimize their services.
Cycas Hospitality, Dorint Hotels & Resorts, Best Western Hotels & Resorts & 263 others
Read their reviewsPartners say
Industry experts recommend SuitePad for its seamless integration of bespoke hardware and software, performance-based pricing, and enhanced guest communication during stays. Unique features like robust in-room tablets, safety measures without cameras, and a 'Green Option' to waive daily room cleaning for cost savings and sustainability are highlights. Despite minor criticisms on backend updates and battery life, SuitePad consistently delivers high quality and strong support, making it a top choice in hospitality technology.
Radouane, Vivienne, Zied and 29 others
Read their recommendationsWhat Types of Hotels SuitePad is Popular For
Size
4 | X-Small (1-9 room)
57 | Small (10-49 room)
62 | Mid-Sized (50-99 room)
195 | Large (100-499 room)
14 | X-Large (500+ room)
Country
127 | Germany
46 | Austria
18 | Greece
18 | Italy
18 | Switzerland
16 | Portugal
16 | Netherlands
11 | United Kingdom
7 | Belgium
5 | United Arab Emirates
5 | United States
4 | Ireland
4 | Spain
4 | Turkey
3 | Maldives
2 | Singapore
2 | Finland
2 | France
2 | Luxembourg
2 | Thailand
2 | Montenegro
1 | Latvia
1 | Argentina
1 | Malaysia
1 | Qatar
1 | Georgia
1 | Japan
1 | Croatia
1 | South Africa
1 | Bahamas
1 | Romania
Type
167 | Luxury Hotels
154 | Boutique Hotels
142 | City Center Hotels
121 | Airport/Conference Hotels
102 | Branded Hotels
91 | Resorts
83 | Bed & Breakfast & Inns
52 | Limited Service & Budget Hotels
23 | Extended Stay & Serviced Apartments
16 | Hostels
8 | RV Parks & Campgrounds
5 | Motels
5 | Vacation Rentals & Villas
2 | Casinos
Region
296 | Europe
11 | Middle East
9 | Asia Pacific
5 | North America
1 | South America
1 | Central America
1 | Africa
Category
349 | In-Room Hotel Tablets
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What is SuitePad?
Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
SuitePad is an advanced in-room tablet solution specifically designed for the hospitality industry. It combines a myriad of guest services into one cohesive platform, including a guest directory, room service ordering, hotel phone, TV control, and booking tools. SuitePad enriches guest experiences by providing a streamlined and modern way for guests to interact with hotel services. It helps hotels increase operational efficiency by reducing paper use and enhancing communication through push messaging. The platform directly supports upselling opportunities and cost savings, such as with its 'Green Option' to waive daily room cleaning for sustainability. Despite occasional backend complexity, SuitePad's integration of bespoke hardware and software offers robust functionality and reliable performance, making it a valuable addition to any hotel operation.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of SuitePad products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
SuitePad Reviews Analyzed: 35
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
SuitePad Expert Recommendations Analyzed: 27
Read expert recommendationsDescription provided by SuitePad
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
SuitePad's Provided Description:
"Welcome to SuitePad, the No. 1 in-room tablet for hotels. Our award-winning solution redefines how hotels engage guests during their stay by combining the guest directory, booking tool, hotel phone, TV control, and more in one device."
FAQs
Capabilities
Guest Directory
Guest Directory
Inform your guests about hotel amenities, services, weather, and more. Offer a premium experience with newspapers, magazines, games, and radio.
Booking Tool
Booking Tool
Let your guests order room service, book spa treatments, and make dinner reservations. Fill outlet vacancies by sending personalized push messages.
TV Control
TV Control
Integrated infrared blasters connect with virtually every TV model, making remotes obsolete.
Hotel Phone
Hotel Phone
The tablet allows internal and external calls without needing a physical headset or wire.
Green Option
Green Option
Put your guests in control of their stay by actively encouraging them to forgo daily room cleaning. Save valuable resources for your hotel and the environment.
Stay Manager
Stay Manager
The Stay Manager is an innovative way for guests to customise their stay. It presents key options and questions on the in-room tablet at the beginning of the visit, eliminating the need for repetitive interactions.
Push Messaging
Push Messaging
The Guest Journey Push feature elevates the guest experience by delivering timely, personalized push notifications that enhance engagement and simplify communication. The push message can be sent to the SuitePads at any time during each guest's stay.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Available Add-ons & Modules
SuitePad BYOD
Hotel Guest Apps
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.
SuitePad Lobby Screen
In-Room Hotel Tablets
Offer an easy touch screen solution for hotel guests to independently access information and book services in the lobby, freeing front desk staff for personal service.
SuitePad Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, SuitePad is the #1 most trending product in the In-Room Hotel Tablets category (out of 25) and the #19 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2026 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SuitePad Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
Get an Instant Price Estimate
Enter your room count to get an instant price estimate for your property
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SuitePad Case Studies
How ROOMERS Hotels Found the Best Guest Engagement Solution with SuitePad
Frankfurt (Germany)
AMANO Hotels and SuitePad’s Stay Manager: Boosting Guest Engagement, Sustainability, and Revenue
Berlin (Germany)
How SuitePad Became a Fundamental Tool in Supporting Boscolo Hotels' Greener Vision
Lyon (France)
The Lanesborough's Elegant Digital Touchpoint to Build Awareness of In-House Services
London (United Kingdom)
The Olivar Suites Upscale Service & Boost Revenue with In-Room Tablets by SuitePad
Lima (Peru)
References
"SuitePad is an elegant solution that collects all important hotel information in one place and is easy for our guests and staff to use. Especially in the five-star sector, everyone should be taking advantage of this."
Christian Krajewski
Head of Digital Marketing @
The Lanesborough
"Increased communication with our guests was one of the primary reasons for implementing SuitePad. [...] That’s exactly what we got and, looking at our results, it’s clear that they embrace this new form of communication."
Dimitris Fronimos
Marketing Executive @
Sonesta Hotel El Olivar Lima
"Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services. This is the future of guest service, so I say go for it!"
Jonathan Kaye
Co-Owner & Director @
Cedar Manor
"For our guests, the SuitePad is an excellent, easy-to-use entertainment and information tool. For our hotels, it's a very good up- and cross-selling tool for marketing our hotel services swifter and more professionally."
Erich Falkensteiner
Chairman of the Supervisory Board @
Falkensteiner Hotel & Spa Carinzia
Featured Customers
Hotelier Rating
Looking for specific info?
8
Feedback
Receptionist from 50-74 room Boutique in Leogang (Austria)
Verified
6 months ago
It's easy and simple to use. The functions are convenient. The Dee Touch is easy to operate and works very well.
Austria
Austria
Receptionist
Mid-Sized Hotel
10
Excellent tool to promote Room Service sales, Green Option and Hotel events
IT Manager / Cost Controller from 100 to 199 room Boutique in Analipsi (Greece)
Verified
6 months ago
Bug free Application.
Smooth deployment.
Excellant Support.
Easy back office environment.
Helped us to significantly increase our Room Service sales and to offer our guests the option to conserve resources by skipping cleaning specific days (Green Option)
Easy to navigate environment compared to TV info pages.
Greece
Greece
IT Manager / Cost Controller
Large Hotel
9
Feedback
Sales & Marketing Manager from 100 to 199 room Boutique in Hamburg (Germany)
Verified
6 months ago
- Good UI, easy handling. - For all age groups. - Content can be quickly and easily exchanged in the backend. - Simple internal guest communication.
Germany
Germany
Sales & Marketing Manager
Large Hotel
9
The tablets are a great additional amenity to offer your guests.
Hotel Operations Manager from 50-74 room Boutique in Piraeus (Greece)
Verified
6 months ago
We’ve had great feedback from our guests. They’ve been telling us how much they enjoy and benefit from the feature.
Greece
Greece
Hotel Operations Manager
Mid-Sized Hotel
10
Satisfaction for many years!
Hotelier from 500+ room Bed & Breakfast & Inn in Singapore (Singapore)
Verified
6 months ago
We've been using Suite Pad tablets for many years now and are completely satisfied. Everything works reliably, the operation is intuitive, and the devices are simply incredibly practical. Long-term experience: In use for years without any problems or failures. User-friendly: Clear interface, easy handling for guests and staff. Reliability:...
Singapore
Singapore
Hotelier
X-Large Hotel
10
Professional team
General Manager from 100 to 199 room Boutique in Locarno (Switzerland)
Verified
6 months ago
A great product to immediately showcase our services and offerings to our guests. It's also a good way to target upselling.
Switzerland
Switzerland
General Manager
Large Hotel
10
Super Tool
Resort management from 50-74 room City Center Hotel in Flachau (Austria)
Verified
6 months ago
A compact way to consolidate all information in and around the hotel. Versatile use: orders, reservations. Pop-up for special information. Quick updates when changes occur.
Austria
Austria
Resort management
Mid-Sized Hotel
10
Digital Bliss: Elevating Hospitality with SuitePad
Owner from 10 to 24 room Boutique in Kalo Livadi (Cyclades)
Verified
6 months ago
What I appreciate most is how effortlessly SuitePad blended into the flow of the stay. Everything a guest needs is just one touch away, making the experience feel smoother, quieter, and more personal. It adds a layer of comfort that felt both modern and discreetly luxurious.
Cyclades
Cyclades
Owner
Small Hotel
10
SuitePad has transformed our guest experience and daily operations.
PR & Marketing Executive from 500+ room Boutique in London (United Kingdom)
Verified
6 months ago
It's great to be able to collate all our information into one digital space, saving paper and also meaning front office receive less calls from guests as they can request items or find answers from the SuitePad. It streamlines guest services in an effective way. During a busy event weekend, SuitePad helped us boost spa and restaurant bookin...
United Kingdom
United Kingdom
PR & Marketing Executive
X-Large Hotel
10
Fast communication between the front office and guests! Excellent!!
FOM from 100 to 199 room Branded Hotel in Wiesbaden (Germany)
Verified
7 months ago
Fast and friendly customer service, individual design, easy operation, clear and beautiful design, easy to explain to guests, communication is facilitated.
Germany
Germany
FOM
Large Hotel
- 1
- 2
- 3
- 4
- 5
- 6
- ...
- 35
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
SuitePad makes it easy for guests to order services, get hotel info, and access entertainment all from one tablet. It also helps hotels communicate better and save time. It streamlines communication between guests and hotel staff, creates upselling opportunities, and reduces the need for printed materials.
Showing all answers to: "What does this product or service do well?"
SuitePad makes it easy for guests to order services, get hotel info, and access entertainment all from one tablet. It also helps hotels communicate better and save time. It streamlines communication between guests and hotel staff, creates upselling opportunities, and reduces the need for printed materials.
SuitePad is very easy to use, and I really like the push notifications. They inform guests directly about offers, events, spa appointments, or restaurant specials, making their stay more modern, pleasant, and comfortable.
SuitePad is a highly effective guest engagement, delivering significantly more usage compared to mobile apps. It has a strong revenue uplift and operational savings, via strategic features like upselling tools and the Green Option. Reliable, intuitive, and brand-customized design, optimized for hotels with thoughtful hardware and seamless content management.
Automating hotel guest in-room communications
it includes hotel phone, hotel directory, remote control, booking tool, room service, quick feedback, hotel shop, guest loyalty and in-room entertainment in one tablet device
Drives upsell revenue via easy ordering/booking (room service, spa, dining) and timed, personalized pushes that surface the right offer during the stay. It also supports sustainability and cost savings with a “Green Option” for skipping daily cleanings, reducing labor and resources while tracking measurable impact.
Question:
What differentiates this product or service from the competition?
Answer:
SuitePad stands out because it’s easy to use, integrates well with hotel systems, and can be customized for each property, giving both guests and staff a smoother experience. combining functionality, ease of use, and seamless integration making it a valuable tool for both hotel teams and guests.
Showing all answers to: "What differentiates this product or service from the competition?"
SuitePad stands out because it’s easy to use, integrates well with hotel systems, and can be customized for each property, giving both guests and staff a smoother experience. combining functionality, ease of use, and seamless integration making it a valuable tool for both hotel teams and guests.
SuitePad stands out due to its ease of use, all functions in a single system, and a clear overview. Guests and hotel staff save a lot of time and experience modern, convenient, and well-organized service.
What truly distinguishes SuitePad is its elegant, hotel-grade in-room tablet solution—specifically engineered for hospitality rather than adapted from consumer devices. It delivers an all-in-one guest experience, blending digital directories, room service and spa booking, hotel phone and TV control, messaging, and eco-friendly “Green Options” into a single branded device
SuitePad’s performance-based pricing means hotels pay only when the system generates real value—such as guests ordering services or opting out of housekeeping—eliminating upfront costs and ensuring immediate ROI.
Antitheft tablet with docking station
content on the SuitePad is in multiple languages, choosing from over 50 languages
"Green Option" feature encourages guests on extended stays to opt out of daily room cleaning through targeted push messages and visually appealing design elements
It’s the combo that stands out—privacy-first, camera-free hardware with a built‑in IR TV remote, strong in‑room engagement, and a performance‑linked pricing approach that’s rare together in one standard package. Last but certainly not least - it's the great support from the manufacturer itself.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
I’d advise hoteliers to check out SuitePad’s customisation to match their brand and connect it with hotel systems. This improve guest experience, improves communication, and helps in creating upselling opportunities.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
I’d advise hoteliers to check out SuitePad’s customisation to match their brand and connect it with hotel systems. This improve guest experience, improves communication, and helps in creating upselling opportunities.
My tip for hoteliers: Use SuitePad fully in your day-to-day operations. The more features you use, the easier your work becomes and the happier your guests will be. A short introduction for staff helps ensure everything is used correctly.
Hotels using SuitePad’s Quick Feedback feature benefit from guests sharing insights instantly—via a simple on-screen interface—rather than waiting for post-stay complaints. This proactive engagement helps uncover hidden issues (since only about 34% of dissatisfied guests speak up), giving staff the opportunity to resolve concerns on-the-spot and turn experiences around before they impact online reviews.
* Elevate your guest services to a higher level
* Gain more revenue from extra room service demands
* Reduce your room cost by making "Green option" feature available
* Device tracking feature ensures keeping device from theft
It transforms the in-room tablet into a reliable driver of both revenue and savings—upsells are captured directly on-screen, while housekeeping costs decrease with the Green Option, delivering a fast and measurable ROI.
Recommended by
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5 years ago
SuitePad collaborates with hotelbird
SuitePad
5 years ago
SuitePad is Using Data Driven Insights to Show Hoteliers How They Can Maximize Revenue From Room Service
SuitePad
5 years ago
INTEREL and SuitePad Announce Technology Integration Enabling Guest-Room Control Through Tablets
SuitePad
5 years ago
Boost Room Service Sales at Your Hotel (White Paper)
SuitePad
6 years ago
How SuitePad Is Helping Their Customers During The Coronavirus Outbreak
SuitePad
6 years ago
SuitePad Announces its Latest Round of Funding Led by Riverside Acceleration Capital
SuitePad
6 years ago
SuitePad Strengthens its Sales Department With a New Vice President Business Development
SuitePad
6 years ago
SuitePad is Helping Hotels Save Costs and the Environment With Their Green Option
SuitePad
6 years ago
SuitePad Announced as the Best Guest Room Tablet in the 2020 HotelTechAwards
SuitePad
6 years ago
Overcoming Resistance to Innovation in the Hotel Industry
SuitePad
6 years ago
Novotel Amsterdam Schiphol Airport is Making the Switch From Handy to Suitepad
SuitePad
6 years ago
SuitePad and Gold Key Media are celebrating their 200th joint customer!
SuitePad Integrations
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| Company | Functionality | |
|---|---|---|
Mews
93% recommended by 777 hotels |
Property Management Systems
|
|
hotelkit
94% recommended by 617 hotels |
Staff Collaboration Tools
+3 more |
|
Oracle Hospitality
92% recommended by 615 hotels |
Property Management Systems
|
|
Duve
94% recommended by 599 hotels |
Hotel Guest Apps
|
|
This integration hasn’t been verified by SuitePad yet.
MARA Solutions
97% recommended by 353 hotels |
|
|
Stayntouch
94% recommended by 242 hotels |
Property Management Systems
|
|
Clock
95% recommended by 240 hotels |
Property Management Systems
|
|
Smart Host GmbH
92% recommended by 222 hotels |
Hotel CRM & Email Marketing
|
|
Amadeus
84% recommended by 179 hotels |
Staff Collaboration Tools
|
|
dailypoint™
89% recommended by 155 hotels |
Hotel CRM & Email Marketing
|
Support
Verified Support
SuitePad has opened their internal support tools and processes to Hotel Tech Report and has achieved the GCSC Support Certification which verifies the tools and processes they have in place to support customers.
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