SuitePad

4.6 (299 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Jasmin, Moritz, Julian + 25 more experts recommend SuitePad

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2024 Winner Hotel Software

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Helping hotels engage their guests in a digital world.

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What is SuitePad?

Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
SuitePad is an advanced in-room tablet solution specifically designed for the hospitality industry. It combines a myriad of guest services into one cohesive platform, including a guest directory, room service ordering, hotel phone, TV control, and booking tools. SuitePad enriches guest experiences by providing a streamlined and modern way for guests to interact with hotel services. It helps hotels increase operational efficiency by reducing paper use and enhancing communication through push messaging. The platform directly supports upselling opportunities and cost savings, such as with its 'Green Option' to waive daily room cleaning for sustainability. Despite occasional backend complexity, SuitePad's integration of bespoke hardware and software offers robust functionality and reliable performance, making it a valuable addition to any hotel operation.

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Capabilities

Guest Directory

Booking Tool

TV Control

Hotel Phone

Green Option

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Available Add-ons & Modules

SuitePad BYOD

Hotel Guest Apps
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.

INCLUDED

SuitePad Lobby Screen

In-Room Hotel Tablets
Offer an easy touch screen solution for hotel guests to independently access information and book services in the lobby, freeing front desk staff for personal service.

PREMIUM ADD-ON

SuitePad Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5

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Achievements

Trending Product

This vendor's trending score is rising, SuitePad is the #2 most trending product in the In-Room Hotel Tablets category (out of 25) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SuitePad Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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No matching results

2

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

5 | X-Small (1-9 room)

25 | Small (10-24 room)

61 | Medium (25-74 room)

141 | Large (75-199 room)

57 | X-Large (200+ room)

Country

113 | Germany

40 | Austria

15 | Portugal

15 | Italy

14 | Switzerland

13 | Greece

8 | United Kingdom

7 | Belgium

5 | United Arab Emirates

4 | Ireland

3 | Maldives

2 | Netherlands

2 | United States of America

2 | Finland

2 | Luxembourg

2 | Spain

1 | Bahamas

1 | Singapore

1 | Japan

1 | South Africa

1 | Georgia

1 | Qatar

1 | Malaysia

1 | Thailand

1 | Latvia

1 | Argentina

1 | Croatia

1 | Montenegro

1 | Romania

Type

134 | Luxury Hotels

115 | Boutiques

99 | City Center Hotels

77 | Airport/Conference Hotels

76 | Branded Hotels

71 | Resorts

68 | Bed & Breakfast & Inns

40 | Limited Service & Budget Hotels

17 | Extended Stay & Serviced Apartments

12 | Hostels

5 | Motels

5 | RV Parks & Campgrounds

5 | Vacation Rentals & Villas

1 | Casinos

Region

241 | Europe

7 | Asia Pacific

7 | Middle East

2 | North America

1 | South America

1 | Central America

1 | Africa

Category

298 | In-Room Hotel Tablets

SuitePad Reviews

Hotelier Rating

Excellent
243
Very Good
34
Average
19
Poor
3
Terrible
0

Property Size

  • X-Small (5)
  • Small (25)
  • Medium (61)
  • Large (142)
  • X-Large (57)

Country

  • Germany
    Germany
    (113)
  • Austria
    Austria
    (40)
  • Portugal
    Portugal
    (16)
  • Italy
    Italy
    (15)
  • Switzerland
    Switzerland
    (14)
  • Greece
    Greece
    (13)
  • United Kingdom
    United Kingdom
    (8)
  • Belgium
    Belgium
    (7)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • Ireland
    Ireland
    (4)
  • Maldives
    Maldives
    (3)
  • Netherlands
    Netherlands
    (2)
  • United States of America
    United States of America
    (2)
  • Finland
    Finland
    (2)
  • Luxembourg
    Luxembourg
    (2)
  • Spain
    Spain
    (2)
  • Bahamas
    Bahamas
    (1)
  • Singapore
    Singapore
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Georgia
    Georgia
    (1)
  • Qatar
    Qatar
    (1)
  • Malaysia
    Malaysia
    (1)
  • Thailand
    Thailand
    (1)
  • Latvia
    Latvia
    (1)
  • Argentina
    Argentina
    (1)
  • Croatia
    Croatia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (2)
  • Europe
    Europe
    (242)
  • Asia Pacific
    Asia Pacific
    (7)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like SuitePad for its versatility in increasing revenue through enhanced guest engagement and efficient upselling mechanisms. It allows hotels to streamline operations by facilitating digital communication, reducing paper use, and offering customizable guest experiences. SuitePad enhances guest satisfaction by acting as a digital concierge, providing multilingual support and easy access to hotel services, thus reducing physical interactions which improves safety and efficiency.

AI-generated from the text of customer reviews

Guest Communication
Content Customization
Upselling and Cross-Selling
Tablet Size and Performance
Digital Concierge
Green Option
Guest Feedback Collection
Paperless Communication
10

Great service

Assistant to the General Manager from 200 to 499 room in Cologne (Germany)

Verified
9 days ago
Service und support are fast and efficient, friendly staff. The suitpad is a very good way to keep our guests updated an informed.
Country Germany
Assistant to the General Manager
X-Large Hotel
10

SuitePad rocks

Director of Sales & Marketing from 100 to 199 room City Center Hotel in Wien (Austria)

Verified
10 days ago
SuitePad make work easier for reception staff. It's easy to handle for guests and can be filled with lots of useful information in time. There are hardly any technical problems. And if there are, the SuitePad support team helps immediately.
Country Austria
Director of Sales & Marketing
Large Hotel
7

Very Helpful for Reception Desk Tasks

Assistant Manager from 50-74 room Boutique in Jardim da Serra (Portugal)

Verified
10 days ago
Easy to use and update content. Guests can easily make orders at the tablet and it's very good for upsell and cross sale.
Country Portugal
Assistant Manager
Medium Hotel
9

Great Guest experience

General Manager from 50-74 room Boutique in Lisbon (Portugal)

Verified
11 days ago
In room information about all the hotel facilities; Allows the client to follow their request; Room service sales grew up by 20 % after installing Suite Pad
Country Portugal
General Manager
Medium Hotel
10

In-Room Hotel Tablets

Hotel Manager from 25-49 room Boutique in Elia (Cyclades)

Verified
11 days ago
It provides with all necessary info to the guest about hotels operation and some useful information for the area of it.
Country Cyclades
Hotel Manager
Medium Hotel
10

Excellent Customer Service and support

Cluster Marketing manager from 100 to 199 room Branded Hotel in Hamburg (Germany)

Verified
11 days ago
Without a shadow of a doubt, the support of SuitePad. The supportteam is highly skilled and with a fast responsetime, they are quick to solve any challenge that the hotel is facing, ensuring a high quality servie from our side towards our guests.
Country Germany
Cluster Marketing manager
Large Hotel
9

Unique experience

GM from 75-99 room Branded Hotel in San Jose (United States of America)

Verified
11 days ago
The communication between the hotel and the guest. This interaction is a USP for this hotel + upsell opportunities are endless.
Country United States of America
GM
Large Hotel
8

Very kind & supportive

Sales Assistant from 200 to 499 room Bed & Breakfast & Inn in Neuss (Germany)

Verified
18 days ago
No matter which SuitePad employee, everyone is always there when you need help. You get very quick feedback and good suggestions for solutions.
Country Germany
Sales Assistant
X-Large Hotel
10

State of the art room information and so much more.

Operations Director from 10 to 24 room Bed & Breakfast & Inn in Windermere (United Kingdom)

Verified
28 days ago
Fast to set up, easy to update, guests love them and the fact that guests don't need to download an app to get all the hotel information and so much more is fantastic. We provide our hotels full information; plus tourist information; plus a full room service list that can be ordered via the tablet. The functionality is amazing.
Country United Kingdom
Operations Director
Small Hotel
10

Very customer-oriented

Direktorin from 100 to 199 room Boutique in Linz (Austria)

Verified
30 days ago
Respond to customer requests and needs - training courses are perfectly prepared - individual training is available on request - questions / emails are answered immediately.
Country Austria
Direktorin
Large Hotel
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