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SuitePad
4.6 (299 REVIEWS)
HT Score
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Jasmin, Moritz, Julian + 25 more experts recommend SuitePad
Read RecommendationsSuitePad
Ranked 1 (out of 25) in In-Room Hotel Tablets
2024 Winner
Hotel Software
Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldHelping hotels engage their guests in a digital world.
93% recommended by 241 hotels
Cycas Hospitality, Dorint Hotels & Resorts, Best Western Hotels & Resorts & 238 others
What is SuitePad?
Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
SuitePad is an advanced in-room tablet solution specifically designed for the hospitality industry. It combines a myriad of guest services into one cohesive platform, including a guest directory, room service ordering, hotel phone, TV control, and booking tools. SuitePad enriches guest experiences by providing a streamlined and modern way for guests to interact with hotel services. It helps hotels increase operational efficiency by reducing paper use and enhancing communication through push messaging. The platform directly supports upselling opportunities and cost savings, such as with its 'Green Option' to waive daily room cleaning for sustainability. Despite occasional backend complexity, SuitePad's integration of bespoke hardware and software offers robust functionality and reliable performance, making it a valuable addition to any hotel operation.
Capabilities
Guest Directory
Guest Directory
Inform your guests about hotel amenities, services, weather, and more. Offer a premium experience with newspapers, magazines, games, and radio.
Booking Tool
Booking Tool
Let your guests order room service, book spa treatments, and make dinner reservations. Fill outlet vacancies by sending personalized push messages.
TV Control
TV Control
Integrated infrared blasters connect with virtually every TV model, making remotes obsolete.
Hotel Phone
Hotel Phone
The tablet allows internal and external calls without needing a physical headset or wire.
Green Option
Green Option
Put your guests in control of their stay by actively encouraging them to forgo daily room cleaning. Save valuable resources for your hotel and the environment.
Stay Manager
Stay Manager
The Stay Manager is an innovative way for guests to customise their stay. It presents key options and questions on the in-room tablet at the beginning of the visit, eliminating the need for repetitive interactions.
Push Messaging
Push Messaging
The Guest Journey Push feature elevates the guest experience by delivering timely, personalized push notifications that enhance engagement and simplify communication. The push message can be sent to the SuitePads at any time during each guest's stay.
Features
Content & Information
4/5 features
Messaging & Communication
4/5 features
Request Management
4/5 features
Upselling & Offers
4/5 features
Guest Profiles
4/5 features
Advertising
4/5 features
Available Add-ons & Modules
SuitePad BYOD
Hotel Guest Apps
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.
SuitePad Lobby Screen
In-Room Hotel Tablets
Offer an easy touch screen solution for hotel guests to independently access information and book services in the lobby, freeing front desk staff for personal service.
SuitePad Reviews Summary
Ease of Use
4.7/5
Customer Support
4.8/5
ROI
4.4/5
Implementation
4.7/5
Recommended by
Achievements
This vendor's trending score is rising, SuitePad is the #2 most trending product in the In-Room Hotel Tablets category (out of 25) and the #42 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreSuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.
Learn more about this achievement in the official press releaseHoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards
Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the worldThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
SuitePad Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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References
"SuitePad is an elegant solution that collects all important hotel information in one place and is easy for our guests and staff to use. Especially in the five-star sector, everyone should be taking advantage of this."
Christian Krajewski
Head of Digital Marketing @
The Lanesborough
"Increased communication with our guests was one of the primary reasons for implementing SuitePad. [...] That’s exactly what we got and, looking at our results, it’s clear that they embrace this new form of communication."
Dimitris Fronimos
Marketing Executive @
Sonesta Hotel El Olivar Lima
"Providing information to guests without being intrusive becomes effortless with SuitePad tablets. They can even drive extra revenue by promoting add-on services. This is the future of guest service, so I say go for it!"
Jonathan Kaye
Co-Owner & Director @
Cedar Manor
"For our guests, the SuitePad is an excellent, easy-to-use entertainment and information tool. For our hotels, it's a very good up- and cross-selling tool for marketing our hotel services swifter and more professionally."
Erich Falkensteiner
Chairman of the Supervisory Board @
Falkensteiner Hotels & Residences
Featured Customers
Popularity by Segment
Size
5 | X-Small (1-9 room)
25 | Small (10-24 room)
61 | Medium (25-74 room)
141 | Large (75-199 room)
57 | X-Large (200+ room)
Country
113 | Germany
40 | Austria
15 | Portugal
15 | Italy
14 | Switzerland
13 | Greece
8 | United Kingdom
7 | Belgium
5 | United Arab Emirates
4 | Ireland
3 | Maldives
2 | Netherlands
2 | United States of America
2 | Finland
2 | Luxembourg
2 | Spain
1 | Bahamas
1 | Singapore
1 | Japan
1 | South Africa
1 | Georgia
1 | Qatar
1 | Malaysia
1 | Thailand
1 | Latvia
1 | Argentina
1 | Croatia
1 | Montenegro
1 | Romania
Type
134 | Luxury Hotels
115 | Boutiques
99 | City Center Hotels
77 | Airport/Conference Hotels
76 | Branded Hotels
71 | Resorts
68 | Bed & Breakfast & Inns
40 | Limited Service & Budget Hotels
17 | Extended Stay & Serviced Apartments
12 | Hostels
5 | Motels
5 | RV Parks & Campgrounds
5 | Vacation Rentals & Villas
1 | Casinos
Region
241 | Europe
7 | Asia Pacific
7 | Middle East
2 | North America
1 | South America
1 | Central America
1 | Africa
Category
298 | In-Room Hotel Tablets
Hotelier Rating
Hoteliers say
NEW AI Review summary
Hoteliers like SuitePad for its versatility in increasing revenue through enhanced guest engagement and efficient upselling mechanisms. It allows hotels to streamline operations by facilitating digital communication, reducing paper use, and offering customizable guest experiences. SuitePad enhances guest satisfaction by acting as a digital concierge, providing multilingual support and easy access to hotel services, thus reducing physical interactions which improves safety and efficiency.
AI-generated from the text of customer reviews
Looking for specific info?
10
Great service
Assistant to the General Manager from 200 to 499 room in Cologne (Germany)
Verified
9 days ago
Service und support are fast and efficient, friendly staff. The suitpad is a very good way to keep our guests updated an informed.
Germany
Germany
Assistant to the General Manager
X-Large Hotel
10
SuitePad rocks
Director of Sales & Marketing from 100 to 199 room City Center Hotel in Wien (Austria)
Verified
10 days ago
SuitePad make work easier for reception staff. It's easy to handle for guests and can be filled with lots of useful information in time. There are hardly any technical problems. And if there are, the SuitePad support team helps immediately.
Austria
Austria
Director of Sales & Marketing
Large Hotel
7
Very Helpful for Reception Desk Tasks
Assistant Manager from 50-74 room Boutique in Jardim da Serra (Portugal)
Verified
10 days ago
Easy to use and update content. Guests can easily make orders at the tablet and it's very good for upsell and cross sale.
Portugal
Portugal
Assistant Manager
Medium Hotel
9
Great Guest experience
General Manager from 50-74 room Boutique in Lisbon (Portugal)
Verified
11 days ago
In room information about all the hotel facilities; Allows the client to follow their request; Room service sales grew up by 20 % after installing Suite Pad
Portugal
Portugal
General Manager
Medium Hotel
10
In-Room Hotel Tablets
Hotel Manager from 25-49 room Boutique in Elia (Cyclades)
Verified
11 days ago
It provides with all necessary info to the guest about hotels operation and some useful information for the area of it.
Cyclades
Cyclades
Hotel Manager
Medium Hotel
10
Excellent Customer Service and support
Cluster Marketing manager from 100 to 199 room Branded Hotel in Hamburg (Germany)
Verified
11 days ago
Without a shadow of a doubt, the support of SuitePad. The supportteam is highly skilled and with a fast responsetime, they are quick to solve any challenge that the hotel is facing, ensuring a high quality servie from our side towards our guests.
Germany
Germany
Cluster Marketing manager
Large Hotel
9
Unique experience
GM from 75-99 room Branded Hotel in San Jose (United States of America)
Verified
11 days ago
The communication between the hotel and the guest. This interaction is a USP for this hotel + upsell opportunities are endless.
United States of America
United States of America
GM
Large Hotel
8
Very kind & supportive
Sales Assistant from 200 to 499 room Bed & Breakfast & Inn in Neuss (Germany)
Verified
18 days ago
No matter which SuitePad employee, everyone is always there when you need help. You get very quick feedback and good suggestions for solutions.
Germany
Germany
Sales Assistant
X-Large Hotel
10
State of the art room information and so much more.
Operations Director from 10 to 24 room Bed & Breakfast & Inn in Windermere (United Kingdom)
Verified
28 days ago
Fast to set up, easy to update, guests love them and the fact that guests don't need to download an app to get all the hotel information and so much more is fantastic. We provide our hotels full information; plus tourist information; plus a full room service list that can be ordered via the tablet. The functionality is amazing.
United Kingdom
United Kingdom
Operations Director
Small Hotel
10
Very customer-oriented
Direktorin from 100 to 199 room Boutique in Linz (Austria)
Verified
30 days ago
Respond to customer requests and needs - training courses are perfectly prepared - individual training is available on request - questions / emails are answered immediately.
Austria
Austria
Direktorin
Large Hotel
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