SuitePad

4.6 (280 REVIEWS)

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HT Score  
100 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
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Moritz, Julian, Luise + 24 more experts recommend SuitePad

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2024 Winner Hotel Software

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world

Helping hotels engage their guests in a digital world.

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What is SuitePad?

Founded in 2012 | Headquarters in Berlin (Germany) | 60 employees
SuitePad is an advanced in-room tablet solution specifically designed for the hospitality industry. It combines a myriad of guest services into one cohesive platform, including a guest directory, room service ordering, hotel phone, TV control, and booking tools. SuitePad enriches guest experiences by providing a streamlined and modern way for guests to interact with hotel services. It helps hotels increase operational efficiency by reducing paper use and enhancing communication through push messaging. The platform directly supports upselling opportunities and cost savings, such as with its 'Green Option' to waive daily room cleaning for sustainability. Despite occasional backend complexity, SuitePad's integration of bespoke hardware and software offers robust functionality and reliable performance, making it a valuable addition to any hotel operation.

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Capabilities

Guest Directory

Booking Tool

TV Control

Hotel Phone

Green Option

Features

Content & Information

4/5 features

Messaging & Communication

4/5 features

Request Management

4/5 features

Upselling & Offers

4/5 features

Guest Profiles

4/5 features

Available Add-ons & Modules

SuitePad BYOD

Hotel Guest Apps
Give hotel guests access to your digital guest directory content directly from their smartphones, laptops, or tablets — without downloading an app or registering.

INCLUDED

SuitePad Lobby Screen

In-Room Hotel Tablets
Offer an easy touch screen solution for hotel guests to independently access information and book services in the lobby, freeing front desk staff for personal service.

PREMIUM ADD-ON

SuitePad Reviews Summary

4.6
Excellent
Ease of Use
4.7/5
Customer Support
4.9/5
ROI
4.5/5
Implementation
4.7/5

Recommended by

Achievements

Trending Product

This vendor's trending score is rising, SuitePad is the #2 most trending product in the In-Room Hotel Tablets category (out of 25) and the #41 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum

Learn more
Certified Support

SuitePad has opened its internal systems to Hotel Tech Report and earned the Verified Support Certification.

Learn more about this achievement in the official press release
User's Choice Award

Hoteliers voted SuitePad as the #1 In-Room Hotel Tablets provider in the 2024 HotelTechAwards

Learn about the HotelTechAwards rigorous 3-month process to rank the best hotel software in the world
Certificate of Excellence

This vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.

Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
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100 HT Score

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.

Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world

SuitePad Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

SuitePad Average SuitePad

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No matching results

2

Success Stories

4

References

9

Featured Customers

Popularity by Segment

Size

5 | X-Small (1-9 room)

25 | Small (10-24 room)

58 | Medium (25-74 room)

131 | Large (75-199 room)

52 | X-Large (200+ room)

Country

110 | Germany

35 | Austria

14 | Portugal

14 | Switzerland

13 | Italy

13 | Greece

6 | Belgium

5 | United Arab Emirates

5 | United Kingdom

4 | Ireland

3 | Maldives

2 | Netherlands

2 | Finland

2 | Luxembourg

2 | Spain

1 | Bahamas

1 | Singapore

1 | Japan

1 | South Africa

1 | Georgia

1 | Qatar

1 | Malaysia

1 | United States of America

1 | Thailand

1 | Latvia

1 | Argentina

1 | Croatia

1 | Montenegro

1 | Romania

Type

130 | Luxury Hotels

105 | Boutiques

86 | City Center Hotels

72 | Airport/Conference Hotels

70 | Branded Hotels

67 | Resorts

60 | Bed & Breakfast & Inns

38 | Limited Service & Budget Hotels

18 | Extended Stay & Serviced Apartments

11 | Hostels

5 | RV Parks & Campgrounds

5 | Vacation Rentals & Villas

4 | Motels

1 | Casinos

Region

226 | Europe

7 | Asia Pacific

7 | Middle East

1 | North America

1 | South America

1 | Central America

1 | Africa

Category

280 | In-Room Hotel Tablets

SuitePad Reviews

Hotelier Rating

Excellent
226
Very Good
34
Average
18
Poor
2
Terrible
0

Property Size

  • X-Small (5)
  • Small (25)
  • Medium (58)
  • Large (131)
  • X-Large (52)

Country

  • Germany
    Germany
    (110)
  • Austria
    Austria
    (35)
  • Portugal
    Portugal
    (14)
  • Switzerland
    Switzerland
    (14)
  • Italy
    Italy
    (13)
  • Greece
    Greece
    (13)
  • Belgium
    Belgium
    (6)
  • United Arab Emirates
    United Arab Emirates
    (5)
  • United Kingdom
    United Kingdom
    (5)
  • Ireland
    Ireland
    (4)
  • Maldives
    Maldives
    (3)
  • Netherlands
    Netherlands
    (2)
  • Finland
    Finland
    (2)
  • Luxembourg
    Luxembourg
    (2)
  • Spain
    Spain
    (2)
  • Bahamas
    Bahamas
    (1)
  • Singapore
    Singapore
    (1)
  • Japan
    Japan
    (1)
  • South Africa
    South Africa
    (1)
  • Georgia
    Georgia
    (1)
  • Qatar
    Qatar
    (1)
  • Malaysia
    Malaysia
    (1)
  • United States of America
    United States of America
    (1)
  • Thailand
    Thailand
    (1)
  • Latvia
    Latvia
    (1)
  • Argentina
    Argentina
    (1)
  • Croatia
    Croatia
    (1)
  • Montenegro
    Montenegro
    (1)
  • Romania
    Romania
    (1)

Region

  • North America
    North America
    (1)
  • Europe
    Europe
    (226)
  • Asia Pacific
    Asia Pacific
    (7)
  • Middle East
    Middle East
    (7)
  • South America
    South America
    (1)
  • Central America
    Central America
    (1)
  • Africa
    Africa
    (1)

Hoteliers say

NEW AI Review summary

Hoteliers like SuitePad for its versatility in increasing revenue through enhanced guest engagement and efficient upselling mechanisms. It allows hotels to streamline operations by facilitating digital communication, reducing paper use, and offering customizable guest experiences. SuitePad enhances guest satisfaction by acting as a digital concierge, providing multilingual support and easy access to hotel services, thus reducing physical interactions which improves safety and efficiency.

AI-generated from the text of customer reviews

Guest Communication
Content Customization
Upselling and Cross-Selling
Tablet Size and Performance
Digital Concierge
Green Option
Guest Feedback Collection
Paperless Communication
10

Informative and user-friendly tablet with comprehensive support

Stellvertretende Direktorin from 100 to 199 room Luxury Hotel in Kitzbuhel (Austria)

Verified
8 days ago
The individual design options are extensive. SuitePad enables us to pass on a wide range of information to guests. It is easy to use.
Country Austria
Stellvertretende Direktorin
Large Hotel
9

Great feedback from guests, lots of great information about the hotel and the city of Berlin. Helps save resources.

Technic Supervisior from 200 to 499 room City Center Hotel in Berlin (Germany)

Verified
8 days ago
Push notifications for our guests, maintenance work or other information etc. Helps immensely in saving paper and printer ink.
Country Germany
Technic Supervisior
X-Large Hotel
8

In-Room Hotel Tablets

Hotel Manager from 25-49 room Boutique in Elia (Cyclades)

Verified
14 days ago
It provides with all necessary info to the guest about hotels operation and some useful information for the area of it
Country Cyclades
Hotel Manager
Medium Hotel
10

Fast and always friendly service

Reservierungsleitung from 100 to 199 room Branded Hotel in Bremen (Germany)

Verified
15 days ago
The guest can specifically specify whether they want the entire room cleaned or just a towel change or something similar. This saves time, staff and ultimately money.
Country Germany
Reservierungsleitung
Large Hotel
7

Very Helpful for Reception Desk Tasks

Assistant Manager from 50-74 room Boutique in Jardim da Serra (Portugal)

Verified
15 days ago
Easy to use and update content. Guests can easily make orders at the tablet and it's very good for upsell and cross sale. The BackOffice it’s very user friendly, we can add, modify and update content very fast and easy. The customer service it’s very pro active and in general attend to your requests within 48 hours. After we started use the...
Country Portugal
Assistant Manager
Medium Hotel
10

TOP product

General Manager from 100 to 199 room Airport/Conference Hotel in Cologne (Germany)

Verified
18 days ago
The push-up notifications can be inserted quickly and easily and can be individually designed for each room or room type, so that a personal greeting and an upsell can be set for each hotel guest.
Country Germany
General Manager
Large Hotel
10

Easy to use

Guest Relation Manager from 100 to 199 room Luxury Hotel in Lubeck (Germany)

Verified
19 days ago
Quick generation of feedback, so we can handle complaints. Good tool to keep our guests well informed about everything. Possibility to contact the guest road message.
Country Germany
Guest Relation Manager
Large Hotel
10

Great enhancement of guest services

Operations Manager from 200 to 499 room City Center Hotel in Nuremberg (Germany)

Verified
20 days ago
We use the opportunity of upselling through Room service Webshop, Push advertising for the restaurant and the laundry service and much more
Country Germany
Operations Manager
X-Large Hotel
10

Fast and effective!

RECEPTIONIST from 10 to 24 room Boutique in Granada (Spain)

Verified
20 days ago
The interface is very intuitive and easy to use and everything runs very smoothly, I liked everything in general, I will recommend it.
Country Spain
RECEPTIONIST
Small Hotel
6

Easy communication with guests. Easy option for offering services directly in the rooms.

Empfangsmitarbeiter from 100 to 199 room Luxury Hotel in Lubeck (Germany)

Verified
20 days ago
The option to leave messages in the rooms without wasting paper (maximum sustainability). The simple option to offer the hotel's offers and services directly on the tablet with interfaces to online booking systems for restaurants or the SPA department. The option to summarize all hotel information on one device for guests. Guest feedback is...
Country Germany
Empfangsmitarbeiter
Large Hotel
  • 1
  • 2
  • 3
  • 4
  • 5
  • 6
  • ...
  • 29

Expert Q&A and Partner Recommendations

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Partners say

NEW AI Review summary

Industry experts recommend SuitePad for its seamless integration of bespoke hardware and software, performance-based pricing, and enhanced guest communication during stays. Unique features like robust in-room tablets, safety measures without cameras, and a 'Green Option' to waive daily room cleaning for cost savings and sustainability are highlights. Despite minor criticisms on backend updates and battery life, SuitePad consistently delivers high quality and strong support, making it a top choice in hospitality technology.

AI-generated from the text of customer reviews

Integration
Guest engagement
Upselling opportunities
User-friendly interface
Bespoke hardware
Backend updates
Performance-based pricing
Guest safety
Green Option
Battery life
Question:

What does this product or service do well?

Answer:

SuitePad makes digital communication for guests during their stay easy. Guests can communicate with the hotel via the in-room tablet, and have all the necessary information at their fingertips. For hotels, it reduces the workload and enables them to do upselling.