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Review of Duve

10
Streamlined guest journeys and upsells — with AI replies that need work
Duty Manager from 75-99 room City Center Hotels in Edinburgh (United Kingdom)
Verified
1 days ago
Products Reviewed
Upselling Software
Contactless Check-in
Guest Messaging Software
What do you like most?
What I like most about Duve is how it simplifies and enhances the guest journey from pre-arrival to check-out. The platform makes communication with guests easy, encourages upselling opportunities, and helps streamline operations through online check-in and automated messaging. It improves the overall guest experience while reducing the administrative workload for the hotel team, making daily operations more efficient and organised.
What do you dislike or think could be improved?
One thing that could be improved is the AI-generated responses to guest messages. Sometimes they could be more natural, personalized, and better aligned with the specific guest inquiry.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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