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Review of Smart Host GmbH

8
Engaged support and strong CRM visuals — but key functions still missing
Leiterin Marketing & Design from 25-49 room City Center Hotels in Thun (Switzerland)
Verified
3 days ago
Products Reviewed
Hotel CRM & Email Marketing
Direct Booking Tools
What do you like most?
The account managers are very committed and try to resolve technical issues as quickly as possible. When a desired feature isn't yet available, solution-oriented suggestions/alternatives are presented. The wide range of visual design options within the CRM feature is especially positive. This allows us to adapt communication optimally to our consistent brand look. The pre- and post-stay communication is also very well received by our guests.
What do you dislike or think could be improved?
For a small hotel like ours, however, certain features are still missing, especially in the offer manager (e.g. credit card deposits) and in the filtering options for arriving guests in the pre-stay communication. For some requests we're told that they've already been reported by several other properties. That shows that many topics are known and are partly already being worked on. Still, corresponding improvements would noticeably ease day-to-day work.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
4.0/5

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