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Review of Canary Technologies

6
Upsell and pre-check-in help, but transfers feel rude
General Manager from 50-74 room Branded Hotels in BelleFourche (United States)
Verified
2 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
The upsell features support is nice. The messaging system sort of works. The pre check in process is also nice.
What do you dislike or think could be improved?
I would prefer that the voice agent connected with Canary would simply "warm" transfer calls to the hotel front desk when asked by the guest. I find it incredibly rude to be told, "all of the agents are busy, I can help you with that". We have guests who PREFER to speak with us at the desk. The external agents have no way of knowing if we are "busy" assisting other guests.
3.0
Average
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
2.0/5
Implementation
2.0/5

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