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Review of Shiji Group

10
Actionable guest feedback in one place — a bit too much at times
Digital Marketing Manager from 500+ room Boutique Hotels in Barcelona (Spain)
Verified
30 days ago
Products Reviewed
Reputation Management
What do you like most?
What I like most about ReviewPro is how it turns guest feedback into something genuinely actionable. Instead of having to monitor different platforms individually, we have a single place to see what our guests are saying across channels and understand the main trends affecting their experience. The reporting and benchmarking tools are particularly useful from a General Manager’s perspective because they allow us to identify areas for improvement, compare our performance over time, and share clear insights with the different departments. I also really value the simplicity and reliability of the platform. It saves the team a lot of time and helps us be much more proactive with guest feedback. The fact that ReviewPro has a Barcelona-based hospitality technology solution team is also a positive for us, as we appreciate having a strong understanding of the hotel market and its operational realities.
What do you dislike or think could be improved?
If I had to mention one area for improvement, it would be making the platform even more intuitive and streamlined for daily operational use. ReviewPro provides a very broad range of information, filters, reports and functionalities, which is extremely valuable, but for a busy hotel team it can sometimes feel like there is more information than we need at a given moment. I would therefore love to see even more personalized, role-based dashboards and recommendations, where each department or manager immediately sees the few issues that require attention and the actions they should prioritize. ReviewPro already offers customizable dashboards, real-time reporting and automated case management, so taking this one step further toward a more concise, action-oriented experience would make an already very useful tool even more efficient.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Jessica k. from Shiji Group replied
Hi David, Thank you for the fantastic review and for your thoughtful feedback. We're delighted to hear that Reviewpro Reputation helps your team turn guest feedback into actionable insights, save time, and stay proactive. We're especially proud that our Barcelona-based hospitality team has made a positive impact on your experience. We also appreciate your suggestion around a more personalized, role-based experience. Interestingly, this is exactly what we've been focusing on with our new Dynamic Dashboards. They allow administrators to create tailored dashboards for different roles, departments, and priorities, helping teams focus on the KPIs and actions most relevant to them without information overload. Thank you again for your partnership and valuable feedback. Insights like yours help shape the future of the platform. Warm regards, Jessica Kurtz

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