Review of SiteMinder

10
Reliable and professional channel manager for hotels
Product Analyst from 100 to 199 room Boutique Hotels in Nha Trang (Vietnam)
Verified
7 months ago
What do you like most?
SiteMinder provides an efficient way to manage OTA connections and inventory updates in real time. The dashboard is intuitive, and support response is generally fast.
What do you dislike or think could be improved?
The interface could be more modern and mobile-friendly. Sometimes the system speed slows during peak hours. Integration setup for new properties could be simplified.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
Zidane D. from SiteMinder replied
Hi Hanh, Thank you for your feedback! We're pleased to hear that SiteMinder provides efficient OTA connection management with real-time inventory updates, that you find the dashboard intuitive, and that our support response has been generally fast. We appreciate your suggestions for modernising the interface with improved mobile-friendliness, addressing system speed during peak hours, and simplifying the integration setup process for new properties. This feedback will be shared with our teams as we work to enhance user experience, optimise performance, and streamline onboarding. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D.

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