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Review of Akia

10
Akia is great for lodging.
General Manager from 100 to 199 room Branded Hotels in Corpus Christi (United States)
Verified
3 years ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
Contactless Check-in
What do you like most?
Akia does what we really don't have time to do when it comes to reservations, check in/out, guest accommodations, etc. ---Akia's chatbots offers guest support and answers guests when front desk is not able to answer right away. The fact that the guest can text and message and even check in from their mobile phones and can get the registration card filled out is just an added amenity.
What do you dislike or think could be improved?
The guest icons can use some work. When I see an icon of a female I just assumed I am chatting with a female but sometimes the guest will get offended if Ms. Christian is actually a Mr. Christian.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
3.0/5

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