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Review of Stash Rewards

10
Stash Levels the Playing Field
Director of Sales & Marketing from 25-49 room Boutique Hotels in Round Rock (United States)
Verified
2 years ago
Products Reviewed
Loyalty Programs for Independents
What do you like most?
I love that I can now compete on a general level with branded hotels by having a loyalty rewards program. They help the conversion of one-time stays into return guests by offering points, and we know that repeat business costs less than new business. Our Front Desk now has the tools at their disposal to turn guests from OTAs (online travel agents) to direct bookings. Our Sales team has a great tool to put a cherry on top of that one piece of business that needs one last push in order to book their meeting, conference, or whatever at our hotel. Lastly, and maybe even best of all, is the hotel network itself and how it drives new business organically within itself. If another Stash Rewards participating hotel sells the program to a guest of theirs then that guest is exponentially more likely to utilize the Stash website and its network as their search engine versus Google Maps, some OTA website, or whatever else because now they know and understand the value of a well-vetted, independent hotel. As Stash continues to grow, and they have grown a lot since our first hotel became a member, this will only continue to improve alongside that growth.
What do you dislike or think could be improved?
Honestly, the program itself is wonderful and the people that work there have all been absolutely outstanding to work with: from implementation to execution and now growth. Though I do think there's an opportunity for them to be even more well-received with a better website and maybe even a new look logo or brand.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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