Cendyn
2 months ago
Cendyn, the leading innovator in CRM, sales, and revenue strategy for the hospitality industry, is excited to announce Coco Collection has selected Cendyn to power their CRM and loyalty program across the Collection’s portfolio of boutique luxury resorts in the Maldives.
Using eInsight CRM, Coco Collection will have access to the industry’s most robust CRM solution, allowing them to learn more about the unique preferences of each guest and deliver unforgettable experiences throughout the guest journey. By collecting and organizing data from multiple sources, eInsight CRM’s unified profiles provide an in-depth look at each guest’s interests and behaviors. With the CRM’s ability to provide automation, segmentation, and reporting, Coco Collection can leverage the data within each guest profile and create the personalized guest experiences that drive revenue and repeat visits across their portfolio.
Coco Collection has also selected Cendyn to power their new Coco Rewards program. Powered by eLoyalty, their loyalty program will offer tiered benefits as well as the ability to earn and redeem points for resort experiences. Unique to Coco Rewards, members can redeem points without losing tier status, allowing them to enjoy the instant benefits that come with that tier at every visit.
“At Coco Collection, we excel at providing one-of-a-kind guest experiences immersed in the beauty and culture of the Maldives. We’re excited to work with Cendyn and their CRM technology to evolve our offerings and create even more unforgettable experiences for every guest. This collaboration will also enable us to offer a personalized and dynamic loyalty program that is completely unique to Coco Collection.” said Hussain Hilmy, Co-Founder and Board Director at Coco Collection.
“We are thrilled to collaborate with Coco Collection on this exciting next chapter for the group. By combining the power of eInsight CRM and eLoyalty, Coco Collection will enhance every guest’s experience and drive loyalty through the Coco Rewards program. Coming out of a very challenging year, the teams are setting themselves up for huge success with technology that allows them to drive demand where they need it most.” said John Seaton, Chief Revenue Officer.
ABOUT COCO COLLECTION
Since their launch in 2005, Coco Collection has crafted five-star destinations of different character and won awards for doing so with passionate flair. Each Coco Collection Resort in the Maldives is a haven for lovers of travel and style. Each celebrates traditional Maldivian architecture and ambiance. But each offers a distinct and extraordinary reality. As part of the world-renowned, pioneering Sunland Hotels group, Coco Collection benefits from over 30 years’ hospitality expertise. Sunland’s heritage of pushing boundaries and creatively evolving sets their high standards, pushes their creativity and enriches their guests’ experience.
dailypoint™
10 months ago
Deutsche Hospitality presented its new loyalty and rewards program "H Rewards" in summer 2020. With the bonus program, Deutsche Hospitality opened up a significantly expanded benefits package for all guests of its five brands. Behind one of the most modern and efficient hotel bonus programs is dailypoint™.
The new loyalty and rewards program of Deutsche Hospitality has been online since July 2020. "H Rewards" includes all five hotel brands of Steigenberger Hotels AG/Deutsche Hospitality - including Steigenberger Hotels & Resorts, MAXX by Steigenberger, Jaz in the City, IntercityHotel and Zleep Hotels.
With this step, the hotel company is bringing itself up to date in terms of technology and now offers one system across all hotel brands. Necessary for the implementation was the technical know-how of dailypoint™ to bundle several customer loyalty programs in one system, and also to correctly implement the high standard of GDPR requirements. Partner systems include Miles&More, Payback and the customer loyalty program of Deutsche Bahn.
dailypoint™ has been the strategic partner for central data management and company-wide customer relationship management (CRM) since 2018. "Deutsche Hospitality has set itself the goal of playing a pioneering role in the digitalization of the industry. We are proud to be a central pillar in this," says Dr. Michael Toedt, founder and CEO of dailypoint™. The platform approach of dailypoint™, which enables the integration of additional systems quickly and easily, was decisive for the successful implementation. Besides Incert, one of the best voucher systems on the market, SynXis from Sabre is also part of the solution. The project was implemented by Workmatrix, one of the leading web agencies and specialized in the implementation of complex hotel websites. Stefan Elsner, managing director of Workmatrix emphasizes how well the cooperation of the partners in this project went. "The perfect connection of the different systems is nowadays the key to success", explains Stefan Elsner.
"For a company-wide and global CRM strategy, as well as a cross-brand and individualized approach to our guests and members, a central, cross-system guest profile plays the decisive role. dailypoint™ supports us in a wide range of processes within the new bonus program, from the registration process to the administration of the points account, the redemption of points, the sending of booking confirmations and, last but not least, the bundling of the points in a central guest profile," explains Christian Saliger, Director CRM & Loyalty at Deutsche Hospitality.
"The holistic approach at Deutsche Hospitality is unique. Hardly any other hotel company has discovered digitalization for itself and knows how to use it as well as this company", adds dailypoint™-CEO Dr. Michael Toedt.
WebRezPro
1 year ago
WebRezPro property management system (PMS) by World Web Technologies Inc. (WWT) is pleased to announce integration with leading loyalty program for independent hotel brands, VOILÀ Hotel Rewards, for more efficient and accurate management of reward member accounts that results in increased loyalty and bookings.
Uniting a global network of select independent hotels and redemption partners, VOILÀ Hotel Rewards is a customizable points-based guest loyalty program that enables independent hotels and groups to level the playing field with chain brands while maintaining their own unique branding and qualities.
The direct interface between WebRezPro PMS and VOILÀ creates a fully integrated guest loyalty solution that automatically awards member accounts, eliminating the need to manually duplicate data and cross-check systems, and ensures accuracy of reward point balances, increasing guest satisfaction.
“VOILÀ Hotel Rewards provides the world’s best boutique hotels and independent hotel groups with a completely customizable and hotel-branded reward program that allows them to increase value and build better customer relationships,” said Peter Gorla, Managing Director of VOILÀ Hotel Rewards. “By tightly integrating with WebRezPro, we are able to extend VOILÀ’s seamless loyalty platform to WebRezPro’s existing and future client-base, providing these hotels with a turnkey long-term loyalty program and customer engagement strategy.”
The interface works by automatically extracting all qualifying member stay transactions from the PMS and sending this data via a secure channel to the VOILÀ loyalty program daily, where points are automatically awarded to member accounts as determined by the program rules set by each participating hotel.
“Building guest loyalty is key to driving direct bookings and remaining competitive,” commented Frank Verhagen, President at WWT. “The seamless integration between WebRezPro and VOILÀ Hotel Rewards makes rewarding guest loyalty effortless and ensures every loyal guest is recognized and rewarded.”
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