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Review of Ai Kosmo

10
Fast support and self-service chatbot that saves work
Geschäftsführung from 25-49 room Other in Saalbach-Hinterglemm (Austria)
Verified
6 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
First of all, the support is very good and very fast - that's great. The onboarding was very informative, the system is very easy to understand - self-explanatory. Personally, I always like it very much when you can maintain systems yourself and have full access. I can't stand having to contact support for every new setting, and that is the case here. I like seeing the conversations of guests with the chatbot and exactly finding out what the guest actually wants - you wouldn't know that if they only sent a request. With the chatbot, the guest communicates much more freely and asks more questions than by email - this is important for finding out the guests' needs. In addition, you can design your chatbot visually yourself, which is also a big advantage. The functions of AI Kosmo are also brilliant for my needs. You have the option to have room availability displayed directly via PMS integration and are forwarded to the booking process - that's awesome and exactly what I was looking for. After 1 day online, guests have already received results and I have added value through their communication - win win for me. What else comes with it: these requests later decrease by email - this helps a lot in daily work because you no longer have to handle everything yourself and above all the guest knows, when the chatbot says there is nothing available anymore, then there really is nothing available and they save themselves from sending another email request which I could only have answered with a rejection. My conclusion: I already like Kosmo and am looking forward to the WhatsApp integration that we will start next week. For small businesses, I find the tool extremely helpful because it saves a lot of work with requests that you would otherwise have had to answer yourself. Surely, many phone calls are also intercepted because the chatbot already explains where exactly the house is located, how far it is to the ski slope, and above all whether you can drive to the house by car in winter - these questions are annoying in daily operations and I am glad that Kosmo answers them for me now and the guest doesn't even think about calling.
What do you dislike or think could be improved?
Unfortunately, nothing comes to mind right now - everything is great so far and I currently find no criticism.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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