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Review of HOTELTIME

8
Straightforward payments and clear rates — but booking fixes needed
Front Office Manager from 75-99 room Boutique Hotels in Bangkok (Thailand)
Verified
2 days ago
Products Reviewed
Hotel POS Systems
What do you like most?
I like that the payment process is quite straightforward and easy to modify when needed. I also find the Room Rate function easier to use than other functions. The combined rate results are clear and easy to understand, which helps reduce the chance of errors.
What do you dislike or think could be improved?
Areas for Improvement 1. Extend Direct Bookings The system should allow direct bookings to be extended from the Due Out status without adding a new room, so the original reservation can be used. 2. Reinstate Reservations The system should allow reservations to be reinstated even when the stay duration is 0 days. For example, when a guest books for one night but arrives after the system's closing day, the reservation may no longer be available. This can lead to errors in guest handling and check-in. 3. Rate Check Report A Rate Check Report should be available to allow staff to review and double-check room rates, helping to prevent rate errors. 4. Guest Profile – Additional Information The Guest Profile should provide more space to record guest preferences, habits, and other relevant information. This information should be accessible when needed without displaying all details directly on the main guest profile page.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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