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Review of Duve

2
Subpar & unwilling to fix - and asked for a review
IT Manager from 500+ room Vacation Rentals & Villas in Sydney (Australia)
Verified
5 months ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Guest Messaging Software
What do you like most?
Unfortunately, we did not have a good experience with Duve. Normally, I would not bother writing a review, but despite our relationship being terminated several years ago, they have emailed many of our staff asking for a review, with no option to unsubscribe. We felt the software over-sold and under-delivered.
What do you dislike or think could be improved?
We found the quality of the software subpar, and customer support far worse. Stability and consistency were an ongoing issues. Specifically: - Guests frequently had the portal just "not load" - stuck on a blank screen. - Excessive manual input - operating with over 200 properties meant we had to manually configure all properties individually - no options for templating. - Duve could not support our desired early/late checkout workflow despite initially stating that they could in the sales calls. - 2-4 hours per day of staff time was spent resolving issues related to Duve failing to send messages or sending incorrect information in messages - e.g. incorrect address details for check-in, despite - Guests left poor reviews, and our communication satisfaction rating dropped by almost 20% while using Duve. Some reviews specifically mentioned Duve as the reason for the poor rating. Of course, we worked with support to resolve these issues - unfortunately, this process was far from straightforward. Duve refused to have synchronous meetings, and relied only on video (Loom recordings). Unfortunately, customer support was not able to resolve these concerns, and we chose to end our subscription.
1.0
Terrible
Ease of Use
3.0/5
Customer Support
2.0/5
ROI
2.0/5
Implementation
4.0/5

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