Review of SiteMinder

10
Feedback for Direct Booking and Add on Bussiness
Managing Director from 100 to 199 room Boutique Hotels in Bang Lamung (Thailand)
Verified
5 months ago
What do you like most?
Stable reliable system and good customer support provide easy-to-use, user-friendly experiences and consistent assistance across all services. It has a strategic feature that provides competitive compset analysis.
What do you dislike or think could be improved?
We need to enhance features by adding more strategic functionalities and improved visualizations for the website builder and Direct Booking. Additionally, we should expand membership functions for Direct Booking customers, allow more hotel logos and branding to be attached to the website, and move extra (add-on) products to the top position to make upselling more attractive.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Pranope Your feedback is truly appreciated! Thank you for highlighting our stable and reliable system, as well as the user-friendly experiences. We acknowledge your suggestions for enhancing features and will certainly consider the improvements you've outlined. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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