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Review of Visito

6
Fast client responses that free up our small team — with better notifications and onboarding needed
Head of Marketing from 25-49 room Boutique Hotels in Cartagena (Colombia)
Verified
17 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
Fast response to clients to give them information to help them book or plan their stay with us. Some queries never have to touch human hands, meaning our team can focus on those who really do need help or are already staying with us - very important in small hotels with limited teams.
What do you dislike or think could be improved?
Automatic notifications by email or WhatsApp when someone requests human help, because not everyone has the app open all the time. More training and onboarding for new team members, because staff turnover impacts how well we use the tools.
3.0
Average
Ease of Use
3.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5

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