Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform
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Visito
5.0 (40 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Visito
Ranked 8 (out of 87) in Guest Messaging Software
Turn messaging channels into your hotel's #1 booking engine.
100% recommended by 36 hotels
Visito is popular in Mexico with 16 hoteliers leaving an average rating of 100%.
Bell - AI powered product analyst
I analyzed all of Visito’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Visito AI for its seamless integration with existing systems and its ability to automate guest communication, significantly reducing the workload of front desk teams and enhancing guest satisfaction. The platform's intelligent design helps increase revenue through personalized upsell opportunities and maintains guest engagement, ensuring immediate responses and boosting conversion rates. However, users have noted areas for improvement, such as more advanced AI-driven personalization, better user control over customizations, and enhanced language support. Overall, Visito AI is regarded as a powerful tool for boosting efficiency and driving revenue while decreasing overhead costs.
What Types of Hotels Visito is Popular For
Size
12 | X-Small (1-9 room)
14 | Small (10-49 room)
5 | Mid-Sized (50-99 room)
6 | Large (100-499 room)
Country
16 | Mexico
5 | Colombia
5 | United States
4 | Argentina
3 | El Salvador
2 | Vietnam
1 | Venezuela
1 | Ecuador
1 | United Kingdom
1 | Poland
Type
18 | Boutique Hotels
14 | Luxury Hotels
11 | Limited Service & Budget Hotels
10 | Bed & Breakfast & Inns
6 | Airport/Conference Hotels
6 | Resorts
5 | Branded Hotels
5 | Hostels
4 | City Center Hotels
4 | Vacation Rentals & Villas
1 | Extended Stay & Serviced Apartments
Region
21 | North America
14 | South America
2 | Europe
2 | Asia Pacific
Category
40 | Guest Messaging Software
19 | Hotel Chatbots
Didn’t find what you were looking for?
What is Visito?
Founded in 2023 | Headquarters in San Francisco (United States) | 7 employees
Visito is an AI guest messaging and booking automation platform for hotels. It connects with WhatsApp, Instagram, Messenger, and website chat to answer guest questions in seconds, in 100+ languages, using live rates from your PMS or booking engine. It can take payment, confirm reservations, and suggest upsells within the same conversation. Visito helps front desk teams reduce manual work, improve response times, increase direct bookings, and capture revenue that might otherwise go to OTAs.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Visito products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Visito Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Visito Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Visito
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Visito's Provided Description:
"Your guests are already messaging you on WhatsApp, Instagram, Messenger, and your website. Visito's AI agents reply in seconds in 100+ languages, share live rates from your PMS or booking engine, take payment, and confirm the reservation without the guest leaving the conversation. Visito customers in 20+ countries resolve 90%+ of questions automatically, convert 3x more bookings from messaging, and win direct revenue back from OTAs."
FAQs
Visito Alternatives
Not sure if Visito is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
24/7 Automated Support
24/7 Automated Support
Parking, breakfast, late checkout, directions. Visito answers instantly on every channel in 100+ languages and resolves 90%+ of questions on its own.
Guest Engagement
Guest Engagement
Confirmation and check-in messages sent via WhatsApp synced with direct bookings and OTAs like Booking.com and Expedia. Guests arrive informed, your team repeats itself less.
Unified Inbox
Unified Inbox
Every messaging channel in one workspace. Watch the AI work in real time, jump in to review manually, and hand it back to Visito when you're done.
Live Rates and Availability
Live Rates and Availability
Share real-time room prices and availability in chat. No outdated rates, no "let me check with the front desk."
AI Booking Agent
AI Booking Agent
Guest picks dates, Visito quotes the live price from your PMS, sends a secure payment link, and confirms the reservation in the same chat.
Review Booster
Review Booster
After checkout, Visito asks for the review and links straight to Google Maps, Tripadvisor, or your platform of choice.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Available Add-ons & Modules
AI Bookings
Direct Booking Tools
Turn guest conversations into confirmed reservations. The guest picks dates, Visito quotes live rates from your PMS or booking engine, sends a secure payment link, and confirms the booking in the same chat. No redirects to a booking engine, no drop-off. Hotels see 3x higher booking conversion on messaging channels and win direct revenue back from OTAs.
Human Handoff
Staff Collaboration Tools
Your team, when it matters. VIP requests, complaints, and anything unusual route to staff with the full conversation attached. Watch the AI work in real time, jump in to take over, and hand it back when you're done. Available on web, iOS, and Android with unlimited users.
Unified Inbox
Hotel CRM & Email Marketing
Every channel in a single workspace. WhatsApp, Instagram, Messenger, and website chat in one inbox your whole team shares. Watch the AI handle conversations in real time, jump in when it matters, and hand it back when you're done. VIP requests and complaints route to staff with full context. Web, iOS, and Android, unlimited users at no extra cost.
Review Booster
Reputation Management
More reviews where you want them. After checkout, Visito messages the guest and links straight to Google Maps, TripAdvisor, or your platform of choice. Timed right and sent on the channel guests actually open, so review volume grows on autopilot.
Website Chat
Hotel Chatbots
The same AI agent on your website, answering visitors in seconds before they bounce to an OTA. It shares live rates and availability, handles questions in 100+ languages, and completes the booking with payment right in the chat widget. Setup takes minutes, no developers needed.
Guest CRM
Hotel CRM & Email Marketing
Guest profiles built automatically from conversations. Every WhatsApp, Instagram, Messenger, and web chat interaction feeds one guest record, so you know who's asking, who's booked, and who's worth following up with. Segment guests and trigger follow-ups without manual data entry.
AI Concierge
Concierge Software
Instant answers to every guest question, before and during the stay. Parking, breakfast hours, late checkout, directions, recommendations. Visito responds in seconds on WhatsApp, Instagram, Messenger, and web chat, in 100+ languages, 24/7, and resolves 90%+ of questions without staff.
Q2 '26 Guest Messaging Software Survey Insights
Is Visito a good fit for your hotel?
Rank
Hotel size
Popular alternatives
#1
of 17
Small
93%
(162)
Duve is the top alternative to Visito among small hotels on HotelTechReport. Reviewers point to its pre-check-in flow, where guests can upload ID, sign the guest agreement, and pay before arrival, which cuts front desk work and keeps arrivals moving.
#1
of 22
Mid-sized
96%
(1,056)
Canary Technologies is the top alternative to Visito among mid-sized hotels on HotelTechReport. Hoteliers point to its pre-arrival check-in forms, guest ID and credit card capture, and secure credit card authorizations, which cut desk back-and-forth before arrival.
Small
93%
(162)
#1
of 17
Duve is the top alternative to Visito among small hotels on HotelTechReport. Reviewers point to its pre-check-in flow, where guests can upload ID, sign the guest agreement, and pay before arrival, which cuts front desk work and keeps arrivals moving.
Mid-sized
96%
(1,056)
#1
of 22
Canary Technologies is the top alternative to Visito among mid-sized hotels on HotelTechReport. Hoteliers point to its pre-arrival check-in forms, guest ID and credit card capture, and secure credit card authorizations, which cut desk back-and-forth before arrival.
Rank
Hotel type
Popular alternatives
#1
of 24
Luxury Hotels
96%
(490)
Canary Technologies is the top alternative to Visito among luxury hotels on HotelTechReport. Hoteliers point to its digital pre-check in, guest messaging, and credit card authorization flow, especially when they want fewer front desk calls and quicker arrivals.
#1
of 19
Limited Service & Budget Hotels
96%
(545)
Canary Technologies is the top alternative to Visito among limited-service budget hotels on HotelTechReport. Hoteliers point to AI that can be turned on or off, plus pre-registration cards that cut check-in time down and let staff step in when the desk is busy.
#1
of 19
Airport/Conference Hotels
96%
(536)
Canary Technologies is the top alternative to Visito among conference hotels on HotelTechReport. Reviewers point to its contactless check-in with ID and credit card upload, plus credit card authorization forms that keep check-in moving and cut down on chargebacks.
Luxury Hotels
96%
(490)
#1
of 24
Canary Technologies is the top alternative to Visito among luxury hotels on HotelTechReport. Hoteliers point to its digital pre-check in, guest messaging, and credit card authorization flow, especially when they want fewer front desk calls and quicker arrivals.
Limited Service & Budget Hotels
96%
(545)
#1
of 19
Canary Technologies is the top alternative to Visito among limited-service budget hotels on HotelTechReport. Hoteliers point to AI that can be turned on or off, plus pre-registration cards that cut check-in time down and let staff step in when the desk is busy.
Airport/Conference Hotels
96%
(536)
#1
of 19
Canary Technologies is the top alternative to Visito among conference hotels on HotelTechReport. Reviewers point to its contactless check-in with ID and credit card upload, plus credit card authorization forms that keep check-in moving and cut down on chargebacks.
Rank
Region
Popular alternatives
#1
of 18
North America
96%
(1,330)
Canary Technologies is the top alternative to Visito among North America hotels on HotelTechReport. Hoteliers point to secure credit card authorizations and digital check-in that cut front desk handling, plus AI replies when staff are tied up.
North America
96%
(1,330)
#1
of 18
Canary Technologies is the top alternative to Visito among North America hotels on HotelTechReport. Hoteliers point to secure credit card authorizations and digital check-in that cut front desk handling, plus AI replies when staff are tied up.
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Visito Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.7/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Visito is the #12 most trending product in the Guest Messaging Software category (out of 87) and the #526 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVisito’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Visito Pricing
Average
This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.
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No matching results
Compare Visito to Top Alternatives
An AI-based omni channel communication center
One single inbox to manage all your messages from guests.
Want to find out if Visito is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
The best IA consultant and seller that you can have.
from 5 to 9 room Boutique in Santa Maria Mizata (El Salvador)
Verified
2 days ago
What we like most about this software is that it has become a salesman. It not only answers various questions in an accurate way. It is also able to sell rooms giving the best option available to the client. We are really pleased with the work this software does and would highly recommend it. The support team is a 10 and is always there to...
El Salvador
El Salvador
X-Small Hotel
10
Using Visito my sales team was reduce more than 90% together with an increased revenue
President from 200 to 499 room Airport/Conference Hotel in Tucacas (Venezuela)
Verified
3 days ago
It is easy to use, fast to install, and impressively accurate. Within minutes it was up and running, giving perfect answer to all my clients.
Venezuela
Venezuela
President
Large Hotel
10
Personalized service
GM from 50-74 room Bed & Breakfast & Inn in Bogotá (Colombia)
Verified
3 days ago
Fast implementation and customer service Mobile app, easy to make changes to information, user-friendly interface.
Colombia
Colombia
GM
Mid-Sized Hotel
10
Amazing App
CEO from 25-49 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
2 months ago
Visito is my best sales agent and and an excellent guest service agent too. The integration with my business is just perfect it solves so many problems and it could not be more simple to use. The whole team that works in visito are always helpful and friendly.
Mexico
Mexico
CEO
Small Hotel
10
Visito is a great ally for boutique hotels
Ecommerce from 25-49 room Limited Service & Budget Hotel in Mexico City (Mexico)
Verified
2 months ago
With the Visito app and its new artificial intelligence, they have become a key resource for boosting direct sales, as it handles inquiries in real time from the website and social media, always displaying up-to-date rates and availability for each property. Its training and monitoring capabilities ensure responses aligned with our standard...
Mexico
Mexico
Ecommerce
Small Hotel
10
Wonderful service and continued upgrades to parameters of AI chat
Owner from 5 to 9 room Bed & Breakfast & Inn in Santa Maria Colotepec (Mexico)
Verified
2 months ago
We really love this AI guest chat service and have found it very helpful. We would recommend and have recommended to other hotels in the area that we work with.
Mexico
Mexico
Owner
X-Small Hotel
10
A practical, fast chatbot with excellent customer service.
Operations manager from 25-49 room Limited Service & Budget Hotel in Mexico City (Mexico)
Verified
3 months ago
I had a very positive experience with this Visito. They understood our needs quickly and accurately, providing clear and helpful information at all times. The service was immediate, and the interaction was simple and straightforward. Without a doubt, it's a very efficient tool that I highly recommend.
Mexico
Mexico
Operations manager
Small Hotel
10
For a little hôtel is a very big help
CEO from 5 to 9 room Branded Hotel in Guatavita (Colombia)
Verified
3 months ago
It gives me Time to really focus in other things than to answer correctly to each of one client, and I can trust I have a good assistant helping me with all the process.
Colombia
Colombia
CEO
X-Small Hotel
10
Fast, flexible and well-supported guest messaging solution
Group Commercial Director from 200 to 499 room Bed & Breakfast & Inn in Cam Hai Dong (Vietnam)
Verified
3 months ago
We implemented Visito across both of our five-star resorts and found the deployment, contracting and setup process very smooth and efficient. The backend is easy to handle, the tool works reliably, and the reporting is useful for daily operations and management review.
The developer support has been excellent, with a flexible approach to a...
Vietnam
Vietnam
Group Commercial Director
Large Hotel
10
She's very helpful, reduces workload, provides clear answers, and is very kind to our customers.
Partner manager from 5 to 9 room Airport/Conference Hotel in Cancun (Mexico)
Verified
11 months ago
Works 24/7. Resolves most inquiries and facilitates customer service. Escalates conversations when required. Follows up on inquiries.
Mexico
Mexico
Partner manager
X-Small Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Showing all answers to: "What does this product or service do well?"
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Visito isn’t just a tool—it’s a partner in delivering exceptional service. Its ability to streamline operations while enhancing guest satisfaction makes it a standout choice for businesses looking to modernize and refine their guest management processes.
Properties using Visito often highlight how it elevates the guest check-in and communication experience, making interactions quicker, more efficient, and highly personalized. The platform’s intuitive interface ensures staff can focus on delivering outstanding hospitality while the system efficiently handles the details, from automated digital registration to real-time messaging and notifications.
Question:
What differentiates this product or service from the competition?
Answer:
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Showing all answers to: "What differentiates this product or service from the competition?"
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Visito stands out in the guest management landscape with its unique ability to cater to both U.S. and LATAM properties through a platform available in Spanish and Portuguese, making it an invaluable solution for businesses operating in diverse regions. Its advanced AI integration streamlines the guest experience, from check-in to ongoing communication, enhancing efficiency and delivering a seamless, personalized interaction for both guests and staff.
The platform's robust customization options and scalability allow it to adapt to the specific needs of businesses, whether they are small enterprises or large organizations. Additionally, its comprehensive integration capabilities with systems such as access control, CRM, and communication tools ensure operational efficiency, enabling a unified and connected experience. Visito’s ability to merge advanced technology with exceptional guest service positions it as a leader in modernizing and refining guest management processes.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
If you’re a hotelier considering Visito, my advice would be to fully embrace its AI-driven capabilities and flexibility to transform your guest management processes. Leverage its multilingual support and advanced integrations to cater to diverse guest needs, while customizing the platform to align seamlessly with your unique brand and operational workflows. Its flexibility allows you to adapt the system as your business evolves, ensuring it remains a valuable tool for both streamlining operations and delivering personalized, high-quality service. This approach will not only enhance guest satisfaction but also empower your staff to focus on creating memorable experiences.
Recommended by
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
Are you a consultant or vendor that recommends Visito?
Leave a recommendation
Visito Integrations
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No matching results
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| Company | Functionality | |
|---|---|---|
SiteMinder
93% recommended by 2807 hotels |
Rate Shopping
+7 more |
|
Cloudbeds
91% recommended by 1879 hotels |
Channel Managers
+2 more |
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Little Hotelier
93% recommended by 1503 hotels |
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Mews
92% recommended by 1014 hotels |
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Mews
92% recommended by 1014 hotels |
Property Management Systems
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This integration hasn’t been verified by Mirai yet.
Mirai
100% recommended by 1 hotels |
Digital Marketing Agencies
|
|
This integration hasn’t been verified by Guesty yet.
Guesty
0% recommended by 0 hotels |
Vacation Rental Software
|
|
This integration hasn’t been verified by Visito yet.
Beds24
0% recommended by 0 hotels |
Hotel Management Software
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Support
Unverified
Visito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2026
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Verified
0 seconds ago
Products Reviewed
What do you like most?
What do you dislike or think could be improved?
0.0
Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
0.0/5
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