Visito

4.9 (35 REVIEWS)

HT Score

76 out of 100

Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Visito

Name: Visito
Rating: 4.9 (35 reviews)

5.0 (35 REVIEWS)

Ranked 8 (out of 86) in Guest Messaging Software

Automate guest support and direct bookings on messaging channels without adding staff

99% recommended by 31 hotels

Visito is popular in Mexico with 15 hoteliers leaving an average rating of 100%.

Bell avatar Bell - AI powered product analyst

I analyzed all of Visito’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.

Hoteliers say

Hoteliers like Visito AI for its seamless integration with existing systems and its ability to automate guest communication, significantly reducing the workload of front desk teams and enhancing guest satisfaction. The platform's intelligent design helps increase revenue through personalized upsell opportunities and maintains guest engagement, ensuring immediate responses and boosting conversion rates. However, users have noted areas for improvement, such as more advanced AI-driven personalization, better user control over customizations, and enhanced language support. Overall, Visito AI is regarded as a powerful tool for boosting efficiency and driving revenue while decreasing overhead costs.

Read their reviews

What Types of Hotels Visito is Popular For

Size

10 | X-Small (1-9 room)

13 | Small (10-49 room)

5 | Mid-Sized (50-99 room)

6 | Large (100-499 room)

Country

15 | Mexico

4 | Colombia

4 | United States

3 | El Salvador

3 | Argentina

2 | Vietnam

1 | Venezuela

1 | Ecuador

1 | Poland

Type

15 | Boutique Hotels

13 | Luxury Hotels

9 | Bed & Breakfast & Inns

9 | Limited Service & Budget Hotels

6 | Airport/Conference Hotels

6 | Resorts

5 | Hostels

4 | Branded Hotels

4 | Vacation Rentals & Villas

3 | City Center Hotels

1 | Extended Stay & Serviced Apartments

Region

19 | North America

12 | South America

2 | Asia Pacific

1 | Europe

What is Visito?

Founded in 2023 | Headquarters in San Francisco (United States) | 7 employees

This description was generated by AI which analyzed the following sources to summarize a description of Visito products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.

Sources

Verified hotelier reviews

We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.

Visito Reviews Analyzed: 25

Read reviews

Verified expert recommendations

We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.

Visito Expert Recommendations Analyzed: 0

Read expert recommendations

Description provided by Visito

While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.

Visito's Provided Description:

" Visito automates guest communications and direct bookings across major messaging channels, including WhatsApp, Instagram, Facebook Messenger, SMS, and live chat on your website. Integrated with leading PMS and booking engines, Visito's AI agents handle common guest questions, real-time availability checks, and end-to-end bookings in 100+ languages, 24/7. Guests get instant support while your team focuses on in-person service. Visito turns your messaging channels into a direct booking machine, while helping you automate 90%+ of support questions. Hotels using Visito see 3x direct booking conversion on messaging channels and can handle far more guest interactions without scaling headcount. Visit www.visitoai.com for more details. "

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Visito Alternatives

Not sure if Visito is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:

24/7 Guest Messaging AI

Automated Guest CRM

Unified Guest Inbox

Features

Unified Inbox

4/5 features

Team Messaging

Group and team messages to help staff stay on-task while staff training and support ensures everyone’s success.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Desktop App (non-web based)

Makes the system very easy to use hoteliers do not need to remember to log in every morning and when there is a new message/event they see a notification directly on their computer this way they don't need to check their inbox every 2 min.
Photo Sharing
Mobile App
Mobile Friendly
Live Translations

Communicate with guests regardless of their native language with live translations as you message.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Multi-Channel

4/5 features

Whatsapp Integration
Facebook Messenger Integration
SMS text messaging

SMS Messaging | the ability to communicate with guests via SMS to invite them for review. The benefit is that often hotelier do not have the guest email due to privacy or portals not showcasing this information, so they need an alternative way to communicate. Additionally, the world is more and more mobile, that means Hotel Tech should be too. Task Manager | the ability to create tasks based on reviews/data/insights/etc. so other users can follow-up and requests do not get lost. Targets | a.k.a. KPIs. users can set goals for their team to reach and evaluate success or failure. This is valuable for evaluation purposes.
Website Livechat

Add live chat to your website to increase conversion and drive more bookings and make it easy for guests to communicate with your front desk.

Automation

4/5 features

Message Routing
Automated Replies
Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Broadcast Messaging

Send hotel-wide or segment targeted messages to groups of guests based on things like arrival, departure or traveler type.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.

Upselling & Ancillaries

4/5 features

Upsell Marketplace

Manage products, services, room upgrades and more via a content management system that you can integrate into 1-to-1 and group messages to guests to promote upsells and generate ancillary revenue.
Offer Campaigns

Create personalized campaigns that target guests with room upgrades, spa services, on-property restaurants, room service and more.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Purchase Links

Send guests automated messages with a link to purchase a product or service set up in your customized ‘Upsell’ marketplace.
Charge to Folio

Post charges from guest purchases directly to the guest’s folio.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.

Task & Request Management

4/5 features

Ticketing System
Tasks & Checklists

Automatically send service requests/work orders.
Inspections
Recurring Tasks

Easily set recurring tasks from daily, weekly, monthly, and quarterly.
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.

Surveys & Feedback

4/5 features

Messaging Guest Surveys
TripAdvisor Review Partner

Send automated requests for guest surveys and TripAdvisor reviews to boost your hotel’s online reputation.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.

Reporting & Analytics

4/5 features

Analytics dashboard
Guest History
Upsell Fulfillment Tracking

Track purchases and placed upsell orders in a fulfillment dashboard and automatically update its status once fulfilled.
Team KPIs Dashboard

Set team objectives and track performance through response times, task completion rates, direct bookings, upsells, and guest ratings.
Custom Goal Setting

Customize goals and metrics to track for your team.

Compliance & Privacy

4/5 features

Automated Opt-In/Consent Collection
Secured Data Protection
Open API

The ability for other systems to access the loyalty platform to issue, transfer, redeem, or exchange loyalty points/miles - this is not a fundamental requirement of a loyalty program, but increasingly desirable.

Digital Registration & Check-in

4/5 features

Document & Passport Scanning
Credit Card Authorization
Mobile Keys
Custom Fields

Create custom questions and fields to capture specific information from guests during online self-service checkin to customize your checkin flow.

Pre-Stay

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Booking Recovery Campaigns

Trigger messages when travelers show an interest in the booking request but the booking is not performed.
Behavioral Marketing Campaigns

Push personalized messages on the website, through the chatbot widget, according to the specific page the user is visiting.
Email to Chatbot Automation

Automate the email point of contact by offering a chatbot solution to solve queries instantly.
Smooth Handover to Human Agents

When the chatbot detects the need to hand the conversation off to a human agent, it allows for a seamless takeover.
Click to Call

Configure the option of providing a direct phone contact in the chat conversation if the request is not being solved by the chatbot.
Lead Qualification

Understand the travelers better and identify the potential customers that can generate higher revenue.
OTA Price Comparison

Display the price comparison range of direct bookings against OTAs.
Interface Personalization

Customize the chatbot interface accordingly to the hotel’s brand guidelines.

In-Stay & Post Stay

4/5 features

Digital Check-in

Offer pre-check-in forms to the upcoming guests and minimize the time at the reception.
Room Upgrades Campaigns

Communicate personalized room upgrade opportunities during the pre-arrival phase.
Upselling Campaigns

Send automated messages to communicate personalized upselling campaigns.
Automated Workflows

Automate workflows that are triggered throughout the guest stay.
Custom Routing and Escalations

Configure to whom specific requests must be escalated or redirected when required.
Pre-programmed Guest Notifications

Create automatic notifications and digitalize repetitive administrative tasks.
Guest Reviews Campaigns

Trigger recommendation campaigns to improve the hotel’s reputation on platforms like TripAdvisor or Google My Business.
Retention Campaigns

Create specific campaigns for past guests offering special deals, boosting the hotel’s loyalty program.

Back-Office

4/5 features

Unified Omnichannel Inbox

Access messages originating from various channels in this one-stop solution.
Status Tabs in Inbox Navigation

Jump straight to messages that need your attention and keep a clear overview.
Assigning Agents

Manage and distribute tasks across your team with one click.
Canned Responses

Save time answering the most frequently asked questions with pre-filled responses.
User Profile Customizations

Add tags and notes to user profiles for segmentation and personalization.
Multi Property Management

Allow the control of multiple hotels from the same chain/group within the same account
Customizable Working Hours

Define when the interaction are 100% handled by the chatbot or when an human agent can take over
Unlimited Users

No limitations in terms of the number of human agents using the solution to manage tickets

Artificial Intelligence

4/5 features

Chatbot Booking Agent

Save time: Automate answers to frequent questions. An artificially intelligent virtual assistant that guides guests through the booking request to increase the conversion rate.
Sentiment Analysis

A technique used to determine whether data is positive, negative or neutral
Self-Learning NLP

Self-supervised learning for unlabeled data, removing the need for manually labelling
Syntax & Semantic Analysis

Understand the intent that is being requested by the user
Behavioral Analysis

Analyze Big Data to create clusters and segments based on user patterns
Customer Profiling

Build comprehensive profiles of customers using AI techniques
Prediction & Forecasting

Use Machine Learning models to predict business variables as sales, risks or trends

Q1 '26 Guest Messaging Software Survey Insights

Last updated: Q1 2026

Is Visito a good fit for your hotel?

Rank

Hotel size

Popular alternatives

#1 of 16

Small

93% (161)

Duve

Duve is commonly considered an alternative to Visito for Small hotels (10-24 rooms) due to its efficient guest communication features and user-friendly interface, which streamline check-in processes and reduce front-desk workload.

#1 of 22

Mid-sized

96% (1,064)

Canary Technologies

Canary Technologies is commonly considered an alternative to Visito for Mid-sized hotels due to its effective guest messaging and secure credit card authorization features, which streamline operations and improve guest communication efficiency.

Small

93% (161)

#1 of 16

Duve

Mid-sized

96% (1,064)

#1 of 22

Canary Technologies

Rank

Hotel type

Popular alternatives

#1 of 22

Luxury Hotels

96% (490)

Canary Technologies

Canary Technologies is commonly considered an alternative to Visito for Luxury hotels seeking to enhance guest communications and streamline check-in processes through features like integrated guest messaging and contactless check-in, while bearing in mind potential challenges with certain integrations and notification accuracy.

#1 of 19

Limited Service & Budget Hotels

96% (542)

Canary Technologies

Canary Technologies is commonly considered an alternative to Visito for Limited-Service-Budget hotels, due to its efficient guest messaging capabilities that streamline operations and enhance front desk efficiency by reducing manual tasks and simplifying communication workflows.

#1 of 19

Airport/Conference Hotels

96% (528)

Canary Technologies

Canary Technologies is commonly considered an alternative to Visito for Conference hotels due to its suite of digital tools that streamline guest communication, check-ins, and credit card authorizations, though both solutions often come without deep customizability to fit varying property needs.

Luxury Hotels

96% (490)

#1 of 22

Canary Technologies

Limited Service & Budget Hotels

96% (542)

#1 of 19

Canary Technologies

Airport/Conference Hotels

96% (528)

#1 of 19

Canary Technologies

Rank

Region

Popular alternatives

#1 of 18

North America

96% (1,330)

Canary Technologies

Canary Technologies is commonly considered an alternative to Visito for Mid-sized hotels because of its intuitive guest messaging system and contactless check-in features, which streamline guest interactions and improve front desk efficiency, though the integration with existing PMS systems may sometimes require more technical support.

#4 of 4

South America

87% (6)

HiJiffy

Hotels in South America say that HiJiffy’s Guest Messaging Software meets their operational needs by offering a multichannel platform that integrates well with social media and OTAs, enabling efficient guest communication even after hours. However, they emphasize the need for enhanced reporting capabilities and local support, reflecting the region's preference for customizable solutions, improved dashboard functionalities, and seamless integration with popular messaging services like WhatsApp to address diverse operational challenges across different properties and currencies.

North America

96% (1,330)

#1 of 18

Canary Technologies

South America

87% (6)

#4 of 4

HiJiffy

Rank

Country

Popular alternatives

#2 of 6

Mexico

90% (12)

Duve

Duve is commonly considered an alternative to Visito for Mx hotels due to its capability to streamline guest communication through multiple channels, such as email and WhatsApp, and enhance upselling opportunities, though it may face some limitations in support responsiveness.

Mexico

90% (12)

#2 of 6

Duve

Full 2026 Guest Messaging Software Survey Findings

Visito - Q1 '26 Guest Messaging Software Survey Insights

By hotel size

Visito is ranked #9 of 16 for Small in Guest Messaging Software 9 reviews, 100% recommend Popular alternatives: Duve, Canary Technologies, Smart Host GmbH and 12 others

X Small hotels say that Visito's Guest Messaging Software excels in handling inquiries efficiently and enhancing customer service. Verified HotelTechReport reviews highlight its user-friendly interface, quick response times, and 24/7 availability as important strengths for X Small hotel operations.

Visito is ranked #21 of 22 for Mid-sized in Guest Messaging Software 7 reviews, 99% recommend Popular alternatives: Canary Technologies, Duve, SiteMinder and 18 others

Mid-sized hotels say that Visito's Guest Messaging Software ranks highly in verified HotelTechReport reviews due to its fast implementation, AI-driven guest interaction, and the ease of mobile access. These features are particularly beneficial for hotels in Mid-sized's operational context.

By hotel type

Visito is ranked #16 of 22 for Luxury Hotels in Guest Messaging Software 9 reviews, 100% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 18 others

Luxury hotels say that Visito's Guest Messaging Software ranks highly according to verified HotelTechReport reviews. Important strengths include seamless booking engine integration, intuitive user experience, and rapid AI-enhanced responses, which cater well to the specific needs and high standards of Luxury accommodations.

Visito is ranked #15 of 19 for Limited Service & Budget Hotels in Guest Messaging Software 7 reviews, 99% recommend Popular alternatives: Canary Technologies, Duve, Bookboost and 15 others

Limited-Service-Budget hotels say that Visito's Guest Messaging Software ranks highly due to its 24/7 customer service, easy setup, and efficient task handling, according to verified HotelTechReport reviews. Its reliability and quick response times are valued by these establishments.

Visito is ranked #17 of 19 for Airport/Conference Hotels in Guest Messaging Software 6 reviews, 98% recommend Popular alternatives: Canary Technologies, Duve, SiteMinder and 15 others

Conference hotels say that Visito's Guest Messaging Software is vital due to its efficient 24/7 guest assistance, ease of integration with existing systems, and ability to provide clear and helpful responses, as noted in verified HotelTechReport reviews.

By region

Visito is ranked #14 of 18 for North America in Guest Messaging Software 16 reviews, 99% recommend Popular alternatives: Canary Technologies, Akia, Duve and 14 others

Hotels in North America say that Visito's Guest Messaging Software significantly enhances operational efficiency and guest interaction, meeting their unique industry needs with around-the-clock support and a user-friendly interface. The software's robust AI capabilities and seamless integration with existing hotel systems, such as PMS and CRM, cater to the North American market’s preference for increased automation and improved customer service, allowing staff to focus on more complex tasks. However, hoteliers express a desire for broader customization options and further integration capabilities to fully leverage the tool's potential.

Visito is ranked #1 of 4 for South America in Guest Messaging Software 12 reviews, 99% recommend Popular alternatives: HiJiffy, Bookboost and 1 others

Hotels in South America say that Visito's Guest Messaging Software is a vital tool for enhancing guest engagement and driving reservations, thanks to its user-friendly interface, rapid response rate, and multilingual capabilities, which are especially important for the region's diverse clientele. The platform's AI-driven features allow hoteliers to streamline operations and efficiently handle frequent inquiries, freeing staff to focus on personalized guest services. However, hotels express a desire for better integration with platforms like Airbnb and Booking, as well as enhanced post-checkout communication options, to meet the region’s evolving operational needs.

By country

Visito is ranked #1 of 6 for Mexico in Guest Messaging Software 12 reviews, 100% recommend Popular alternatives: Duve, Canary Technologies, SiteMinder and 2 others

Hotels in Mexico say that Visito's Guest Messaging Software has significantly improved efficiency by providing reliable 24/7 support and seamless integration with existing systems like Cloudbeds and WhatsApp, which is crucial given the need for round-the-clock guest interaction in the hospitality industry. The software is praised for its ease of implementation, adaptability, and reduction in repetitive queries, allowing staff to focus on more complex tasks, thereby enhancing operational efficiency and customer satisfaction. Mexican hotels value the proactive customer service and continuous improvement offered by Visito, although some suggest more user-managed customization features and expanded integration capabilities would further enhance its utility.

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Top Picks

Pricing

Reviews

4.8 avg

Visito Reviews Summary

4.9

Excellent

35 reviews

Ease of Use

4.9/5

Customer Support

4.9/5

ROI

4.6/5

Implementation

4.9/5

Visito Pricing

Average

This product is priced in line with the average product in the category which is usually an indicator that it is a standard product with standard functionality designed for typical operations and use cases and properties.

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Compare Visito to Top Alternatives

Compare

Canary Technologies

Guest Messaging Software

4.8 (1471 REVIEWS)

Happier Guests & More Revenue: Experience Canary’s AI-Powered Guest Management Platform

Compare

Duve

Guest Messaging Software

4.8 (675 REVIEWS)

An AI-based omni channel communication center

Compare

Bookboost

Guest Messaging Software

4.8 (192 REVIEWS)

One single inbox to manage all your messages from guests.

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Visito Integrations

Company	Functionality
SiteMinder 93% recommended by 2772 hotels	Rate Shopping +7 more
Cloudbeds 91% recommended by 1864 hotels	Channel Managers +2 more
Little Hotelier 93% recommended by 1507 hotels	Hotel Management Software
Mews 93% recommended by 777 hotels	Property Management Systems
This integration hasn’t been verified by Mirai yet. Mirai 100% recommended by 1 hotels	Digital Marketing Agencies
This integration hasn’t been verified by Guesty yet. Guesty 0% recommended by 0 hotels	Vacation Rental Software
This integration hasn’t been verified by Visito yet. Beds24 0% recommended by 0 hotels	Hotel Management Software

Support

Unverified

Visito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.

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Help Center

Product Updates

2026

Learn more about the GCSC Certification

This vendor is missing critical support info

This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.

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Response Time

2 days

Recommended

99%

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Visito

What is Visito?

Team Messaging

Broadcast Messaging

Desktop App (non-web based)

Photo Sharing

Mobile App

Mobile Friendly

Live Translations

Website Livechat

Whatsapp Integration

Facebook Messenger Integration

SMS text messaging

Website Livechat

Message Routing

Automated Replies

Chatbot Booking Agent

Broadcast Messaging

Upsell Fulfillment Tracking

Open API

Automated Workflows

Upsell Marketplace

Offer Campaigns

Upsell Fulfillment Tracking

Purchase Links

Charge to Folio

Room Upgrades Campaigns

Upselling Campaigns

Ticketing System

Tasks & Checklists

Inspections

Recurring Tasks

Upsell Fulfillment Tracking

Messaging Guest Surveys

TripAdvisor Review Partner

Guest Reviews Campaigns

Analytics dashboard

Guest History

Upsell Fulfillment Tracking

Team KPIs Dashboard

Custom Goal Setting

Automated Opt-In/Consent Collection

Secured Data Protection

Open API

Document & Passport Scanning

Credit Card Authorization

Mobile Keys

Custom Fields

Chatbot Booking Agent

Booking Recovery Campaigns

Behavioral Marketing Campaigns

Email to Chatbot Automation

Smooth Handover to Human Agents

Click to Call

Lead Qualification

OTA Price Comparison

Interface Personalization

Digital Check-in

Room Upgrades Campaigns

Upselling Campaigns

Automated Workflows

Custom Routing and Escalations

Pre-programmed Guest Notifications

Guest Reviews Campaigns

Retention Campaigns

Unified Omnichannel Inbox

Status Tabs in Inbox Navigation

Assigning Agents

Canned Responses

User Profile Customizations

Multi Property Management

Customizable Working Hours

Unlimited Users

Chatbot Booking Agent

Sentiment Analysis

Self-Learning NLP

Syntax & Semantic Analysis

Behavioral Analysis

Customer Profiling