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Visito
5.0 (15 REVIEWS)
HT Score
0 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
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Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Visito
Unranked in Guest Messaging Software
Conversational AI for independent hotels
100% recommended by 14 hotels
What is Visito?
Founded in 2023 | Headquarters in San Francisco (United States) | 7 employees
Visito is the conversational AI platform built exclusively for independent hotels. With Visito, hotels can auto-resolve 97% of guest messages using AI on major messaging channels, including WhatsApp, Instagram, and Messenger. Using Visito's AI-powered CRM, hotels can automate guest campaigns across the travel journey. This means more direct bookings and lower support costs.
Visit www.visitoai.com for more details.
Visito Alternatives
Not sure if Visito is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
AI Agent
AI Agent
Using Visito, automatically respond to and resolve 97% of guest messages on leading channels, including WhatsApp, Instagram, and Messenger. With a deep integration to Property Management System and Booking Engine, show pricing and availability on messaging channels.
Automated WhatsApp CRM
Automated WhatsApp CRM
Send automated AI-powered WhatsApp campaigns to guests across the travel journey. Booking confirmation, pre-arrival, and post-departure messaging, all on auto-pilot.
Unified Inbox
Unified Inbox
One inbox connected to major channels including WhatsApp, Instagram, and Messenger. With deep integration to Property Management System and Booking Engine.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Visito Reviews Summary
Ease of Use
4.9/5
Customer Support
5.0/5
ROI
4.7/5
Implementation
5.0/5
Recommended by
Achievements
This vendor's trending score is rising, Visito is the #9 most trending product in the Guest Messaging Software category (out of 74) and the #328 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVisito’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has not met the minimum criteria for the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of ExcellenceRecommended for
Visito Pricing
Pricing Available By Request
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Compare Visito to Top Alternatives
An AI-based omni channel communication center
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & more.
Want to find out if Visito is the best fit for your hotel?
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Hotelier Rating
Looking for specific info?
10
Visito - My #1 Employee
Managing Director from 25-49 room Boutique in Los Angeles (United States of America)
Verified
3 months ago
Respond s to all queries in quick time. 24/7 customer service is guaranteed. Escalates issues that are outside of its purview.
United States of America
United States of America
Managing Director
Mid-Sized Hotel
10
Efficient Service and Worth Every Penny
Owner from 200 to 499 room Hostel in Oakland (United States of America)
Verified
3 months ago
I really like how user friendly Visito is, especially for a multi-property portfolio. The universal inbox in addition to the simple way we load information and connect it to our Communication channels is superb. Bravo to the team for making such complex tasks so simple. We have seen insane ROI and continue to scale with the tool.
United States of America
United States of America
Owner
X-Large Hotel
10
Extremely functional
CEO from 1 to 4 room Bed & Breakfast & Inn in Perquin (El Salvador)
Verified
4 months ago
Visito has a powerful and easy to use technology that make guest and hotelier enjoy a great experience to use.
El Salvador
El Salvador
CEO
X-Small Hotel
10
Excellent
Propietario from 5 to 9 room Boutique in Villa Santa Cruz del Lago (Argentina)
Verified
4 months ago
Simple and minimalistic almost everything is solved from the wizard's knowledge base, the templates for guests are useful too.
Argentina
Argentina
Propietario
X-Small Hotel
10
It changed the way we work and our guests value it very much.
Propietario from 25-49 room Limited Service & Budget Hotel in BuenosAires (Argentina)
Verified
4 months ago
Having a sales assistant available 24/7, immediate quotes and responses to guests. Reduction in human errors.
Argentina
Argentina
Propietario
Mid-Sized Hotel
10
Transforming Hospitality: VISITO’s Essential AI Solution
Owner from 10 to 24 room Boutique in Brentwood (United States of America)
Verified
6 months ago
We’ve had the pleasure of working with VISITO for a year and a half now, and their AI-powered virtual assistant has been transformative for our business. It has streamlined guest interactions before, during, and after reservations, saving us time and resources. I can now focus on creating exceptional guest experiences while the AI handles r...
United States of America
United States of America
Owner
Small Hotel
10
Great tool for hoteliers!
Gerente from 25-49 room in San Miguel de Cozumel (Mexico)
Verified
6 months ago
With VISITO, we have a chatbot that allows us to maintain active communication with our clients 24-7, 365 days a year, as well as follow-up after their check-out!
Mexico
Mexico
Gerente
Mid-Sized Hotel
10
A great example of AI enhancing a job, not replacing it
Owner from 10 to 24 room Boutique in Cartagena (Colombia)
Verified
6 months ago
Robotina, as we call her, lightens our front desk team's load by essentially acting as a one-stop FAQ. The multilingual feature is a game changer for us. Front Desk staff have more time to interact with guests in person, focus on concierge and spend less time answering basic questions on WhatsApp. The speed is also key. Getting back to clie...
Colombia
Colombia
Owner
Small Hotel
10
The Great Differentiator
CEO from 10 to 24 room Airport/Conference Hotel in Mexico City (Mexico)
Verified
7 months ago
It can respond to my guests 24/7, connects with my CRM to provide real and valuable information in real time, and its responses are always friendly and efficient.
Mexico
Mexico
CEO
Small Hotel
10
Time-saving solution and exceptional service
Sales manager from 50-74 room in Mazatlan (Mexico)
Verified
7 months ago
We’ve had an excellent experience with this guest messaging software! What stands out the most is their exceptional customer service—the team is incredibly friendly and approachable, always available to assist with onboarding and answer any questions. They’re committed to continuous improvement, which is a huge plus. This platform has saved...
Mexico
Mexico
Sales manager
Mid-Sized Hotel
- 1
- 2
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Showing all answers to: "What does this product or service do well?"
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Visito isn’t just a tool—it’s a partner in delivering exceptional service. Its ability to streamline operations while enhancing guest satisfaction makes it a standout choice for businesses looking to modernize and refine their guest management processes.
Properties using Visito often highlight how it elevates the guest check-in and communication experience, making interactions quicker, more efficient, and highly personalized. The platform’s intuitive interface ensures staff can focus on delivering outstanding hospitality while the system efficiently handles the details, from automated digital registration to real-time messaging and notifications.
Question:
What differentiates this product or service from the competition?
Answer:
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Showing all answers to: "What differentiates this product or service from the competition?"
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Visito stands out in the guest management landscape with its unique ability to cater to both U.S. and LATAM properties through a platform available in Spanish and Portuguese, making it an invaluable solution for businesses operating in diverse regions. Its advanced AI integration streamlines the guest experience, from check-in to ongoing communication, enhancing efficiency and delivering a seamless, personalized interaction for both guests and staff.
The platform's robust customization options and scalability allow it to adapt to the specific needs of businesses, whether they are small enterprises or large organizations. Additionally, its comprehensive integration capabilities with systems such as access control, CRM, and communication tools ensure operational efficiency, enabling a unified and connected experience. Visito’s ability to merge advanced technology with exceptional guest service positions it as a leader in modernizing and refining guest management processes.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
If you’re a hotelier considering Visito, my advice would be to fully embrace its AI-driven capabilities and flexibility to transform your guest management processes. Leverage its multilingual support and advanced integrations to cater to diverse guest needs, while customizing the platform to align seamlessly with your unique brand and operational workflows. Its flexibility allows you to adapt the system as your business evolves, ensuring it remains a valuable tool for both streamlining operations and delivering personalized, high-quality service. This approach will not only enhance guest satisfaction but also empower your staff to focus on creating memorable experiences.
Recommended by
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
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Support
Unverified
Visito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Help Center
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Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
This vendor is missing critical support info
This vendor does not appear to have basic support essentials. Vendors who provide top tier support maintain a knowledge base help center and product updates changelog for customers.
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