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Visito
4.9 (31 REVIEWS)
HT Score
80 out of 100
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the world
Visito
Ranked 8 (out of 76) in Guest Messaging Software
Automate guest support and direct bookings on messaging channels without adding staff
99% recommended by 29 hotels
Visito is popular in Mexico with 12 hoteliers leaving an average rating of 100%.
Bell - AI powered product analyst
I analyzed all of Visito’s product reviews, expert recommendations, features, capabilities, pricing, integrations and more to produce the below summary.
Hoteliers say
Hoteliers like Visito AI for its seamless integration with existing systems and its ability to automate guest communication, significantly reducing the workload of front desk teams and enhancing guest satisfaction. The platform's intelligent design helps increase revenue through personalized upsell opportunities and maintains guest engagement, ensuring immediate responses and boosting conversion rates. However, users have noted areas for improvement, such as more advanced AI-driven personalization, better user control over customizations, and enhanced language support. Overall, Visito AI is regarded as a powerful tool for boosting efficiency and driving revenue while decreasing overhead costs.
What Types of Hotels Visito is Popular For
Size
10 | X-Small (1-9 room)
5 | Small (10-24 room)
11 | Mid-Sized (25-74 room)
1 | Large (75-199 room)
3 | X-Large (200+ room)
Country
12 | Mexico
4 | Colombia
4 | United States of America
3 | El Salvador
3 | Argentina
1 | Venezuela
1 | Ecuador
1 | Poland
1 | Vietnam
Type
15 | Boutiques
9 | Luxury Hotels
7 | Bed & Breakfast & Inns
7 | Limited Service & Budget Hotels
5 | Airport/Conference Hotels
5 | Resorts
4 | Branded Hotels
4 | Hostels
4 | Vacation Rentals & Villas
3 | City Center Hotels
1 | Extended Stay & Serviced Apartments
Region
16 | North America
12 | South America
1 | Europe
1 | Asia Pacific
Category
31 | Guest Messaging Software
Didn’t find what you were looking for?
What is Visito?
Founded in 2023 | Headquarters in San Francisco (United States) | 7 employees
Visito is a guest communication and direct booking platform that streamlines interactions across major messaging channels like WhatsApp, Instagram, Facebook Messenger, SMS, and live chat on your website. Seamlessly integrating with leading property management systems (PMS) and booking engines, Visito uses AI agents to address common guest queries, check real-time availability, and manage end-to-end bookings in over 100 languages around the clock. This ensures guests receive immediate support, freeing up your staff to enhance in-person services. With Visito, businesses can automate more than 90% of support questions and achieve a threefold increase in direct bookings through messaging channels, all without increasing their team size.
Powered by AI
This description was generated by AI which analyzed the following sources to summarize a description of Visito products, features and capabilities. Leveraging user generated verified data sources allows us to generate a more helpful and realistic description for hoteliers free of sales promotion and hyperbole.
Sources
Verified hotelier reviews
We analyze all verified product reviews as a way to understand and summarize what real users/hoteliers are saying about the product to provide a more accurate and relevant description for buyers than only what vendors provide.
Visito Reviews Analyzed: 25
Read reviewsVerified expert recommendations
We analyze recommendations from industry experts who we ask to describe the most valuable features and capabilities of the product as well as key differentiators and what types of hotels the product works best for to extract unique insights and perspective for buyers.
Visito Expert Recommendations Analyzed: 0
Read expert recommendationsDescription provided by Visito
While its important to incorporate analysis from verified user reviews and industry experts to create more balanced content, the way a vendor describes their overall company and vision can also shed light on their unique perspective or way of doing business which is why the AI ingests this information as well to add more context to paint a picture of what the company says vs what users and industry experts say.
Visito's Provided Description:
"<p> Visito automates guest communications and direct bookings across major messaging channels, including WhatsApp, Instagram, Facebook Messenger, SMS, and live chat on your website. Integrated with leading PMS and booking engines, Visito's AI agents handle common guest questions, real-time availability checks, and end-to-end bookings in 100+ languages, 24/7. Guests get instant support while your team focuses on in-person service. Visito turns your messaging channels into a direct booking machine, while helping you automate 90%+ of support questions. Hotels using Visito see 3x direct booking conversion on messaging channels and can handle far more guest interactions without scaling headcount. Visit www.visitoai.com for more details. </p>"
FAQs
Visito Alternatives
Not sure if Visito is right for your hotel? Here are similar Guest Messaging Software vendors that could be a good fit for your hotel:
Capabilities
24/7 Guest Messaging AI
24/7 Guest Messaging AI
Automatically answers 90%+ of guest questions in 100+ languages across WhatsApp, Instagram, Messenger, and your website.
Automated Guest CRM
Automated Guest CRM
Capture leads, nurture guests, and automate communication with guests across the travel journey.
Unified Guest Inbox
Unified Guest Inbox
Manage all guest conversations from every channel in one place.
Features
Unified Inbox
4/5 features
Multi-Channel
4/5 features
Automation
4/5 features
Upselling & Ancillaries
4/5 features
Task & Request Management
4/5 features
Surveys & Feedback
4/5 features
Reporting & Analytics
4/5 features
Compliance & Privacy
4/5 features
Digital Registration & Check-in
4/5 features
Pre-Stay
4/5 features
In-Stay & Post Stay
4/5 features
Back-Office
4/5 features
Artificial Intelligence
4/5 features
Visito Reviews Summary
Ease of Use
4.9/5
Customer Support
4.9/5
ROI
4.6/5
Implementation
4.9/5
Recommended by
Achievements
This vendor's trending score is rising, Visito is the #8 most trending product in the Guest Messaging Software category (out of 76) and the #370 most trending product overall in the global hotel tech ecosystem. HTR assesses vendor's real time activity in the market to give buyers a sense of whether a product is gaining momentum
Learn moreVisito’s customer support processes haven’t yet been verified by Hotel Tech Report.
Learn more about this achievement in the official press releaseThis vendor has earned the Certificate of Excellence which is awarded to vendors who exemplify transparent cultures and come highly recommended by their clients. For more information, please see the help center.
Learn about the criteria required to achieve HotelTechReport's Certificate of Excellence
Hotel Tech Score is a composite ranking comprising of key signals such as: user satisfaction, review quantity, review recency, and vendor submitted information to help buyers better understand their products.
Learn how HotelTechReport uses millions of proprietary datapoints to rank the best hotel software in the worldRecommended for
Visito Pricing
Pricing Available By Request
Visito has opted not to share general pricing on their profile but you can request a quote below. Often this is an indicator that pricing is flexible so it is recommended that you obtain multiple price quotes to negotiate.
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Compare Visito to Top Alternatives
An AI-based omni channel communication center
Solve 85%+ of your guest's questions with AI directly on the Webchat, Social Media, WhatsApp & OTAs.
Want to find out if Visito is the best fit for your hotel?
Tell us about your hotel’s location, room count, integrations and requirements and we’ll send a free custom list of recommended vendors.
Hotelier Rating
Looking for specific info?
10
She's very helpful, reduces workload, provides clear answers, and is very kind to our customers.
Partner manager from 5 to 9 room Airport/Conference Hotel in Cancun (Mexico)
Verified
10 days ago
Works 24/7. Resolves most inquiries and facilitates customer service. Escalates conversations when required. Follows up on inquiries.
Mexico
Mexico
Partner manager
X-Small Hotel
9
Visito Dreamer Operations
CEO from 25-49 room Hostel in Palomino (Colombia)
Verified
11 days ago
Help us to have a better response rate, it is easy to personalize, work 24 hours and ir is very accurate with the responses.
Colombia
Colombia
CEO
Mid-Sized Hotel
10
Excellent AI chat, the absolute best out there.
Tech Consultant from 200 to 499 room Bed & Breakfast & Inn in Cam Hai Dong (Vietnam)
Verified
11 days ago
Instead of the awkward chat buttons and clumsy answers, Visito offers a fluid guest-chat experience just like it would be with a real person. The recommendations for rooms and booking engine integration are seamless.
Vietnam
Vietnam
Tech Consultant
X-Large Hotel
10
Excellent App
CEO from 25-49 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
13 days ago
The functionality, the practicality, the efficiency. It was very easy to implement and really helped us sell more and lower our costs.
Mexico
Mexico
CEO
Mid-Sized Hotel
10
Very good Software
Chief of Reception from 50-74 room Branded Hotel in Cancun (Mexico)
Verified
19 days ago
Its very fast, AI work really great, It never goes down, Im able to access from my cellphone and the presentation its nice.
Mexico
Mexico
Chief of Reception
Mid-Sized Hotel
10
Excellent partner
FD from 50-74 room Hostel in BuenosAires (Argentina)
Verified
1 months ago
Very easy to set up, and very useful, we are in love with Visitó, in crease a lot our reservations.
Argentina
Argentina
FD
Mid-Sized Hotel
10
Makes work much easier
GM from Boutique in Xilitla (Mexico)
Verified
1 months ago
It is very easy to modify the AI, its customer service is very good and I only have to respond to the messages that require my attention.
Mexico
Mexico
GM
10
Next gen tool
Sales Coordinator from 5 to 9 room Boutique in Tulum (Mexico)
Verified
2 months ago
Easy to use, and it's actually an agent It’s intuitive, very easy to use, and genuinely works as an intelligent agent that simplifies tasks and saves valuable time.
Mexico
Mexico
Sales Coordinator
X-Small Hotel
10
Amazing for offloading repetitive work and selling on autopilot.
CEO from 100 to 199 room Vacation Rentals & Villa in Zawiercie (Poland)
Verified
2 months ago
Specialized in the hotel industry, they understand customer needs, focus on results, and utilize disruptive technological tools in the industry.
Poland
Poland
CEO
Large Hotel
10
Visito AI just works!, We have been using this on our 3 properties, with great success.
Operating partner at izzzleep from 25-49 room Bed & Breakfast & Inn in Mexico City (Mexico)
Verified
2 months ago
1.- Great answers to our guests questions (many times they are way better than a real human being would answer). 2.-24/7 guest assistance is real now for a small hotel chain. 3.- you can write to Visito AI agent in your language. 4.- It is so easy to train, it actually started training itself from our webpage, and we just tweaked the respon...
Mexico
Mexico
Operating partner at izzzleep
Mid-Sized Hotel
- 1
- 2
- 3
- 4
Expert Q&A and Partner Recommendations
Submit Recommendation
Question:
What does this product or service do well?
Answer:
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Showing all answers to: "What does this product or service do well?"
Visito excels at streamlining guest communication in real-time across multiple channels, offering personalized, automated messaging, and seamless integration with other systems. It enhances guest satisfaction and reduces staff workload, making it a valuable tool for hospitality.
Visito isn’t just a tool—it’s a partner in delivering exceptional service. Its ability to streamline operations while enhancing guest satisfaction makes it a standout choice for businesses looking to modernize and refine their guest management processes.
Properties using Visito often highlight how it elevates the guest check-in and communication experience, making interactions quicker, more efficient, and highly personalized. The platform’s intuitive interface ensures staff can focus on delivering outstanding hospitality while the system efficiently handles the details, from automated digital registration to real-time messaging and notifications.
Question:
What differentiates this product or service from the competition?
Answer:
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Showing all answers to: "What differentiates this product or service from the competition?"
Visito stands out by seamlessly integrating with Cloudbeds, offering a unified guest messaging solution directly tied to your property management system. Its real-time, multi-channel communication, along with automated and customizable messaging, enhances efficiency while reducing staff workload. Additionally, its focus on personalization and easy collaboration between team members differentiates it from other messaging solutions, providing a more tailored and streamlined experience for both guests and staff.
Visito stands out in the guest management landscape with its unique ability to cater to both U.S. and LATAM properties through a platform available in Spanish and Portuguese, making it an invaluable solution for businesses operating in diverse regions. Its advanced AI integration streamlines the guest experience, from check-in to ongoing communication, enhancing efficiency and delivering a seamless, personalized interaction for both guests and staff.
The platform's robust customization options and scalability allow it to adapt to the specific needs of businesses, whether they are small enterprises or large organizations. Additionally, its comprehensive integration capabilities with systems such as access control, CRM, and communication tools ensure operational efficiency, enabling a unified and connected experience. Visito’s ability to merge advanced technology with exceptional guest service positions it as a leader in modernizing and refining guest management processes.
Question:
Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?
Answer:
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
Showing all answers to: "Based on your experience with this product or service, if you could give one piece of advice to a hotelier considering this product or service, what would it be?"
My advice would be to let the AI handle as much of the communication as possible. The more information you provide—such as guest preferences, booking details, and special requests—the better the AI can tailor its responses. This ensures top-class, personalized guest experiences while freeing up your team to focus on other important tasks.
If you’re a hotelier considering Visito, my advice would be to fully embrace its AI-driven capabilities and flexibility to transform your guest management processes. Leverage its multilingual support and advanced integrations to cater to diverse guest needs, while customizing the platform to align seamlessly with your unique brand and operational workflows. Its flexibility allows you to adapt the system as your business evolves, ensuring it remains a valuable tool for both streamlining operations and delivering personalized, high-quality service. This approach will not only enhance guest satisfaction but also empower your staff to focus on creating memorable experiences.
Recommended by
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
[email protected] Tofan
Director of Customer
@
Cloudbeds
Tania Sidokpohou
Sr.Manager, Strategic Partnerships
@
Cloudbeds
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Support
Unverified
Visito has not yet had their customer support processes certified by Hotel Tech Report. We recommend referencing the GCSC rubric during your demo call to make sure that this vendor has strong processes in place to support customers.
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Product Updates
Support Not Verified
This vendor has not been GCSC Certified so Hotel Tech Report is unable to verify their support processes.
2025
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Ease of Use
0.0/5
Customer Support
0.0/5
ROI
0.0/5
Implementation
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