Review of SuitePad

8
All guest info in one place — but request handling needs more staff
Qaulity and Training Manager from 75-99 room Luxury Hotels in Madrid (Spain)
Verified
8 days ago
Products Reviewed
What do you like most?
It's a great tool for having all the information available digitally. It offers the ability to book services and access additional information about events and programs. The screen is tablet-style, allowing customers to view the content at a comfortable size. A great follow-up and support team that provides constant attention.
What do you dislike or think could be improved?
Managing the request dashboard—since information flows only one way, from the PMS to Suitepad and not the other way around—means we need more staff to handle it. Problems with connections, frozen screens, and constant reboots.
4.0
Very Good
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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