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Review of Event Temple

9
Streamlined event management — but CRM and PMS integrations lag
General Manager from 50-74 room Bed & Breakfast & Inns in Spiez (Switzerland)
Verified
1 days ago
Products Reviewed
Event Management Software
Hotel Sales Software
What do you like most?
One of the Best Event Management Solutions We Have Used Even after almost five years of using Eventtempel, we still consider it one of the best software solutions for managing our numerous events and conferences. One of its greatest strengths is its intuitive and user-friendly interface. Even new team members can quickly familiarise themselves with the system and start working efficiently with very little training. Eventtempel offers an impressive level of flexibility, allowing us to customise proposals, quotations, and contracts to meet the individual needs of our clients. At the same time, it enables us to respond to enquiries quickly and professionally. Documents can be generated and sent directly from the system, while clients can conveniently access them via a personalised link and sign contracts digitally. This streamlined workflow saves us a tremendous amount of time, reduces administrative effort, and significantly speeds up our sales and booking processes. Another major advantage is the excellent overview the system provides. Clear dashboards, versatile filtering options, and multiple ways of displaying events make it easy to stay organised, even when managing a large number of events simultaneously. We can track the status of every enquiry, booking, and client interaction at a glance, ensuring that nothing gets overlooked. What we also particularly appreciate is the continuous development of the software. Regular updates, improvements, and new features demonstrate that Eventtempel is constantly evolving and adapting to the changing needs of its users. This gives us confidence that the platform will continue to support our operations well into the future. Last but certainly not least, the customer support deserves special recognition. The support team is extremely responsive, knowledgeable, and genuinely committed to finding solutions. Whenever we have had questions, special requests, or suggestions for improvements, we have received prompt and helpful assistance. So far, all our concerns have been addressed and successfully resolved. In summary, Eventtempel has become an essential part of our daily operations at Hotel Eden Spiez. It helps our team work more efficiently, improves the quality and speed of our client communication, and contributes to a smoother and more professional event planning experience. After almost five years, we can confidently say that choosing Eventtempel was an excellent decision. We would highly recommend it to any hotel or event venue looking for a reliable, flexible, and continuously evolving event management solution.
What do you dislike or think could be improved?
One area where we see potential for further development is the integration of more comprehensive sales management and CRM functionalities. We would particularly appreciate the ability to track and document sales activities that are not directly linked to an existing event or booking. For example, recording sales calls, managing potential event clients, scheduling follow-ups, and tracking the progress of individual sales opportunities would help us manage our sales pipeline more effectively. Similarly, we would welcome better tools for managing follow-up activities related to past events. Maintaining contact with previous clients, identifying opportunities for repeat business, and systematically tracking efforts to generate new bookings are essential parts of our sales strategy. Currently, these activities cannot be documented and monitored in sufficient detail within Eventtempel. Another significant improvement would be a direct integration with our Property Management System (PMS), Protel. This would eliminate the need to manage room reservations in two separate systems, reduce duplicate work, and minimise the risk of errors. Such an integration would also bring considerable benefits to our invoicing processes. At present, we are unable to make full use of Eventtempel's invoicing functionality due to the lack of an appropriate interface with our PMS.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5

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