What do you like most?
The keyless entry feature has been a game changer for our property, especially when accommodating large groups. It has significantly streamlined the check-in process, saving valuable time for both our guests and front desk team. Guests love the convenience of being able to receive their room key directly on their phones, allowing them to bypass the traditional process of obtaining a physical key. This has been particularly beneficial during high-volume arrival periods when we have hundreds of guests checking in within a short window. In addition to improving the overall guest experience, we have also seen cost savings from reducing the number of physical room keys we need to purchase.
We are also extremely pleased with the upsell platform. It provides an easy and effective way to offer guests additional services and upgrades while creating opportunities to generate incremental revenue for the hotel. One of the biggest advantages compared to other platforms is the lack of commission fees. Being able to retain 100% of the additional revenue makes the platform even more valuable from a financial standpoint.
Another feature we really appreciate is the digital tipping option. This has been a great addition for our housekeeping team, giving guests a convenient way to recognize employees for their hard work, even when they are not carrying cash. It has provided our team members with an additional opportunity to supplement their income while helping guests show their appreciation for excellent service.
Overall, the platform has delivered value across multiple areas of our operation. From improving the guest experience and reducing front desk workload to lowering operating expenses, increasing upsell revenue, and supporting our housekeeping employees, it has been a very worthwhile addition to our hotel. We appreciate having a solution that not only enhances guest convenience but also provides measurable operational and financial benefits.
What do you dislike or think could be improved?
One area where I would love to see Canary expand its capabilities is by finding a way to partner with U.S.-based airlines to offer keyless entry for airline crew members. I believe this could be a huge opportunity to improve efficiency for both hotels and airlines, especially at properties that accommodate a significant volume of airline crews on a daily basis.
Currently, the process of preparing for airline crew arrivals can be very time-consuming for hotel teams. Between pre-keying rooms, organizing and distributing physical keys, preparing sign-in sheets, and maintaining the necessary documentation, there is a considerable amount of administrative work involved. If Canary could develop a solution that allows airline crew members to receive their room keys directly on their phones before arrival, it could eliminate much of this manual process and significantly reduce the workload for front desk employees.
From an operational standpoint, this would be especially valuable during busy arrival periods when multiple airline crews are checking in around the same time as regular hotel guests. Allowing crew members to bypass the front desk and proceed directly to their rooms would help reduce congestion, improve efficiency, and allow our employees to focus more of their attention on other guests. There would also be additional cost savings from reducing the number of physical keys being issued and potentially eliminating the need to print, organize, and retain paper sign-in sheets, provided the digital process meets the airlines' documentation requirements.
I can only imagine how much the airlines and their crew members would appreciate this functionality as well. Airline crews often arrive after long travel days, sometimes late at night or with limited time before their next scheduled departure. Providing a seamless experience where their room is already assigned and their digital key is available upon arrival would make the entire process faster and more convenient.
I believe this could be a major opportunity for Canary to differentiate itself in the hospitality industry. Hotels with airline contracts would benefit from the operational efficiencies and cost savings, while airlines would gain a more streamlined and consistent experience for their crews. Given how successful keyless entry has already been for our larger groups, I would love to see that same convenience extended to airline crew business. This is a feature that could provide tremendous value to all parties involved.
