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Review of Shiji Group

9
Reviewpro Experience
Assistente de Qualidade from 200 to 499 room Boutique Hotels in Ipojuca (Brazil)
Verified
21 days ago
Products Reviewed
Reputation Management
What do you like most?
I like having the option to customize and create multiple view pages. I like being able to choose my competitors. I like how we can see the details, but I think some of the information presented could be improved.
What do you dislike or think could be improved?
The visual aspect could be improved, as the overall panel has been changed, but the overall view remains the same. The PDF reports we generate are quite poor; I would really like them to be more functional. I don't like the way they are presented, as mere images of what's included; the reports could be more complete and detailed.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
4.0/5
Jessica k. from Shiji Group replied
Hi Julia, Thank you for your review! We're so pleased to hear that features like customizable views, competitive benchmarking, and detailed feedback analysis help your team make the most of Reviewpro Reputation. We also appreciate your honest feedback on the platform's visual experience and reporting capabilities. Customer input like this is incredibly valuable as we continue enhancing the product and improving how insights are presented and shared. Thank you for being a fantastic partner. We're excited to continue working with the Nannai team and supporting your commitment to delivering outstanding guest experiences! 😊 Best, Jessica Kurtz

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