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Review of Flexkeeping

8
Streamlined cross-department communication — with occasional sync and support gaps
Assistant Housekeeping Manager from 200 to 499 room Boutique Hotels in Cologne (Germany)
Verified
2 days ago
Products Reviewed
Housekeeping Software
Hotel Maintenance Software
What do you like most?
What I like most about Flexkeeping is the fast and uncomplicated communication between different departments. I also really appreciate the task function, which I use most frequently to share information, but also to assign and manage general tasks. It keeps everyone on the same page and makes daily communication much easier. In general, I really like the flexibility Flexkeeping offers to adapt and improve different working processes and communication methods. Features like checklists, repeating tasks, and the workflow builder are great tools to make daily operations more structured, efficient, and consistent.
What do you dislike or think could be improved?
What I have noticed from time to time is a lack of synchronization between MEWS and Flexkeeping. Unfortunately, these issues often occur at times when support is unavailable, which makes it difficult to resolve them quickly. Another improvement would be to include the original sender's email address in support replies. At the moment, it is often unclear which original email or issue the support team is referring to when they respond. Including the sender's email address would make communication much clearer and easier to follow. Perhaps there could be a more visual way of presenting news, updates, and new features. I feel that many improvements and useful features, such as the checklist editor and its various customization options, are not widely known or tend to get overlooked. A more visual introduction or short tutorials could help users discover and make better use of these features. Perhaps these tutorials already exist, but I may have simply missed them as well.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
5.0/5

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