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Review of HiJiffy

7
Our Review on HiJiffy
Senior Sales Executive Boutique Hotels in Mellieha (Malta)
Verified
6 months ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
We receive a very high volume of messages every day across multiple communication platforms, so having everything managed within one centralized system is a major advantage for our team. It greatly improves efficiency, organization, and overall visibility, allowing us to monitor, prioritize, and respond to conversations more effectively. This centralized approach reduces the risk of missed messages and helps ensure a consistent customer experience across all channels. Another significant benefit is that HiJiffy successfully handles and answers the majority of incoming messages without requiring human assistance, which helps reduce workload, save time, and optimize staffing resources. This automation allows our team to focus on more complex or sensitive inquiries, improving overall service quality and response times. The knowledge documents are intuitive, easy to use, and straightforward to amend, making it simple to update information as our processes, policies, or offerings change. This flexibility allows us to maintain accurate, consistent, and reliable responses for our customers while continuously improving the chatbot’s performance, relevance, and long-term value. HiJiffy is a great tool we would recommend to other hoteliers. However we believe that some tools could be improved and there are few minor things that could change.
What do you dislike or think could be improved?
Customer support, however, has been a challenge. We are currently experiencing several ongoing issues with the bot and have been waiting for meaningful feedback or updates from the support team for quite some time. Unfortunately, these are not minor concerns and they have had a noticeable impact on our daily operations, internal workflows, and overall user experience. The lack of timely communication, clear escalation, and effective resolution has been frustrating and, at times, has slowed our ability to fully rely on the system. More proactive support, clearer timelines, and regular status updates would greatly improve confidence in the platform, reduce uncertainty, and help build stronger trust. Additionally, it would be a valuable improvement if the chatbot could automatically learn from and read content directly from our website, as this would significantly reduce the need for manual updates and help ensure that responses remain accurate, relevant, and consistently up to date across all customer touchpoints and communication channels.
3.5
Average
Ease of Use
5.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
5.0/5

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