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Review of Mews

8
User-friendly and guest-friendly, but missing basic PMS controls
Guest Experience Manager from 25-49 room Boutique Hotels in Banyalbufar (Spain)
Verified
1 days ago
Products Reviewed
Property Management Systems
Hotel POS Systems
What do you like most?
The simplicity of some processes, as well as the visuals, make it quite user-friendly, with way less friction for guests.
What do you dislike or think could be improved?
Some operational essentials that were used for many many years in hotel operations (other PMS) are simply not there. For instance, a simple guest in house report that you cannot filter, that you click with one button and you have it and you do not doubt yourself if you introduced the right filters. Also, in general, it is okay to be guest centric in most PMS processes but in my opinion that was exaggerated since a hotel is rooms/keys and the moment the PMS does not give you a clear control over the inventory ¨The rooms¨ then it is not fulfilling its function.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
4.0/5
Implementation
3.0/5

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