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Review of TrustYou

10
All feedback in one place with flexible reporting — still improving
CX Data Analyst from 200 to 499 room Bed & Breakfast & Inns in Birmingham (United Kingdom)
Verified
2 days ago
Products Reviewed
Reputation Management
What do you like most?
Being able to see our overall performance across all feedback sources, all in one place. TrustYou also makes it very easy to create personalized reporting which fits our needs as a hotel brand. Some updates added in the new platform have certainly become my favourites, such as summarized metrics and time-stepping where we can look at the same KPI as an overall score or in monthly/quarterly/yearly basis. Truly helpful when you need a quick view at progress. Another very useful feature is the ability to send out surveys to multiple addresses at once which saves a significant amount of valuable time. The new Ask TrustYou feature has also become very handy when we need to get some quick answers without having to play with the filters as much.
What do you dislike or think could be improved?
Flexibility is one thing that might need some improvement, though it has been constantly worked on and we do see some pretty significant progress.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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