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Review of Canary Technologies

10
The easy access, the possibilities for the guest aswell as for the company.
Assistant Front Office Manager from 200 to 499 room Branded Hotels in Hoofddorp (Netherlands)
Verified
2 days ago
Products Reviewed
Contactless Check-in
Upselling Software
What do you like most?
The way of offering the guest an easy solution to do a contactless check in or upsell. Making the work for the Hotel as well as for the guest easier by offering them so many possibilities for a contactless and fast experience! The easy access within the website makes it for everyone easy to process and to learn how this website works. Really appreciate this partnership. The contact for any help is very accessible and the team is always ready to help where ever needed. Respones are quick and clear.
What do you dislike or think could be improved?
One small thing that i have noticed is that in the moment i like to process my online check ins, i always need to change screens to make sure this is on the right date, this never is automatically on the right date. Also from the guest side is not always clear if the emails they receive from canary is a spam or not. Sometimes our guests receive to many emails that it creates an annoying feeling for the guest and makes them not to use this. The way to connect with the guest has to be more clear for them so it doesn't look like a spam.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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