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Review of Oracle Hospitality

10
An excellent PMS and POS solution for hospitality
Cluster Director IT from 100 to 199 room Airport/Conference Hotels in Udaipur (India)
Verified
6 months ago
Products Reviewed
Property Management Systems
Hotel POS Systems
What do you like most?
Everything was so perfect from beginning of initial commercial discussion till sign off of completion report. Each level of team members involved were so professional and overall journey was made so smooth during this migration from our On Premise to Cloud PMS and POS.
What do you dislike or think could be improved?
Downtimes during maintenance window can be planned to reduce to have better uptime for end users, specially when it is the rush hour at respective hotel. Team members are full of pressure to service the guest and if it is maintenance window they get restless and worried of handling the situations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
Cody N. from Oracle Hospitality replied
Thank you for your thoughtful feedback! We're thrilled to hear that the migration experience was smooth and that our team’s professionalism stood out! We definitely understand the impact of downtimes and continue to work to remove these obstacles. Your input is invaluable and we wish you continued success!

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