Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Sojern

10
Effortless Guest Marketing & Messaging: A Game Changer!
Director of Sales & Marketing from 50-74 room Bed & Breakfast & Inns in Seaside (United States)
Verified
2 years ago
Products Reviewed
Guest Messaging Software
Hotel CRM & Email Marketing
Reputation Management
What do you like most?
Our experience with this hotel marketing and guest messaging software has been overwhelmingly positive. Connectivity: The seamless integration with our Property Management System (PMS) ensures smooth and efficient operations, eliminating the need for manual data entry and reducing the chance for errors. This connectivity allows us to manage our bookings, check-ins, and guest information in real time, enhancing our operational efficiency and guest satisfaction. Automation: Its automated features streamline our processes, saving us valuable time. Tasks such as sending out pre-arrival and post-departure emails, handling guest inquiries, and managing bookings are automated, allowing our staff to focus on providing exceptional service. The automation capabilities extend to marketing as well, where the software can automatically segment guest lists and send targeted campaigns based on guest preferences and past behaviors. One-Stop Shopping for Guest Marketing and Reputation Management: This software is a valuable tool for its all-in-one approach. It offers comprehensive marketing solutions, from crafting and sending email campaigns to managing social media presence. The software’s dynamic templates and content customization options enable us to create engaging and personalized marketing materials that resonate with our guests. Additionally, the reputation management feature is a standout. It consolidates guest reviews from various platforms into one dashboard, making it easy for us to monitor and respond promptly. This not only helps us maintain a positive online presence but also allows us to address any guest concerns swiftly, thereby improving our overall guest satisfaction. Moreover, the software’s analytical tools provide valuable insights into campaign performance. We can track open rates, click-through rates, and conversion rates to see what our guests respond to most. These analytics help us refine our marketing strategies and ensure we are delivering content that our guests find valuable and engaging. In summary, this software’s robust connectivity, efficient automation, and comprehensive guest marketing and reputation management features make it an indispensable tool for our hotel. It not only enhances our operational efficiency but also drives revenue by enabling targeted marketing and maintaining a positive guest experience. Highly recommended for any hotel looking to streamline operations and improve guest engagement!
What do you dislike or think could be improved?
Complexity: The abundance of features can be overwhelming, making it sometimes difficult to navigate. Simplifying or offering customizable options could enhance the user experience.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information