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Review of Medallia

10
Best Guest Satisfaction Tracker
Front Office Manager from 500+ room Branded Hotels in Omaha (United States)
Verified
9 years ago
Products Reviewed
Guest Survey Software
What do you like most?
Medallia is a comprehensive Guest Satisfaction Tool and allow user to obtain real time data, comparison stats, graphical representation, text analytics, ability to customise the filters in order to focus on the exact area of improvement
What do you dislike or think could be improved?
Although everything in Medallia is relevant and user friendly however there can be an option to have a real time chat with customers who are online i.e. in process to fill medallia survey
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.5/5
Implementation
5.0/5

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