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Review of aleno

10
Indeed a reservation System made from restaurateurs for restaurateurs!
Project Manager from 25-49 room Bed & Breakfast & Inns in Celerina (Switzerland)
Verified
3 years ago
Products Reviewed
Hotel POS Systems
What do you like most?
We appreciate aleno because it is easy to set-up and maintain in the admin part. We can be very flexible in the settings which can be changed for different outlets, shifts, days, yes even hours. Being able to change settings on a specific day without changing the normal shift settings is worth gold. The ability to customise not only your emails but also the reservation tool interface is bunkers! The guest has the feeling he reserves with the restaurant, not a plattform or third party application. To sum up, you can integrate your corporate identity easily by cahnging the font, colours, yes even all the automated scentences within the "widget" their online booking tool. The fact that you can integrate aleno easily with multiple other Systems (Property Management System (PMS - we use MEWS), Point of Sales System (POS - we use Lightspeed), Newsletter Systems (we use MailChimp), Reserve with google, etc.). Their open API gave us the freedom to setup our IT-Landscape as we wanted. Their automated table management tool (they call it "the brain" xD) took everything scenario a restaurant manager could face into consideration and helps with a smoother service thanks to the table priorities you can set (set priorities of tables according to stations, which helps the service staff to not get overwhelmed easily). The Questions you can ask during a reservation also helped us to stream line reservations online and reduced phone calls by a considerable amount. The ability to manipulate your guest data (which btw. is not shared to third parties nor used for own marketing) and add customer Tags for certain customers to communicate easily their special requests among the team. One look is enough and the hostess or host is informed. Can only recoomend it.
What do you dislike or think could be improved?
UX Design could be improved: In order to guarantee an easier handling during service times. When working with multiple outlets, the ability to find customers in any of the outlets and not having to search in the different outlets. Merging of Guest data would be a game changer. The handling of the waiting list could be improved.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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