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Review of Shiji Group

9
Reviews Dashboard, KPI and customer service.
E-marketing/Digital Marketing Manager from 200 to 499 room Boutique Hotels in Esterel (Canada)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
Having all guest reviews in one place through the Reviews Dashboard, with the ability to benchmark our performance against our competitors. The ability to send outbound messages directly from our messaging platform. The support we receive from the Customer Success team is excellent. A special thank you to Paulina, who takes great care of us and always responds promptly to our questions and emails. For us, that level of responsiveness is extremely important.
What do you dislike or think could be improved?
There are many bugs with the messaging platform, which requires constant monitoring and troubleshooting. The performance metrics for direct outbound messages should be available.
4.5
Excellent
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5
[email protected] . from Shiji Group replied
Hi Milène, Thank you very much for taking the time to leave a thoughtful review with your feedback! It is great to hear about all the ways that our platform is supporting your operations and enhancing your guest experience even further. I would like to thank you for your kind words about Paulina as well! I will make sure to pass this on, as she's truly a star on our team. Regarding the messaging platform challenges, I am sure these have already been passed to Paulina and escalated internally but I will ensure this is brought up again. Wishing you a great summer season ahead! Best, Jessica Kurtz

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