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Review of IDeaS

10
Responsive support and flexible rate shopping — component rooms are tricky
Director of Revenue from 100 to 199 room Branded Hotels in Bangkok (Thailand)
Verified
2 days ago
Products Reviewed
Revenue Management Systems
Meetings & Events Intelligence
What do you like most?
Customer care and responsiveness. Mapping of third party rate shopping tool that can select by channel. Pricing by room type setup by season which can align exactly with room types of competitors.
What do you dislike or think could be improved?
The Rooms configurator of component rooms. Many times it is rather difficult to setup a component room when the base room type is the same. Example is our Presidential Suite is a component for 3 other room categories but because it is still just one room unit, it is difficult to select and create more than one component unit.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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