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Review of Inn-Flow

8
Convenient ordering, but stockouts and invoices need clarity
Area Manager from 75-99 room Bed & Breakfast & Inns in Houston (United States)
Verified
7 days ago
Products Reviewed
Procurement Software
What do you like most?
While the ordering system is convenient for keeping all orders organized in one place, hotels should be offered alternative options when items are out of stock rather than simply being notified that they cannot be shipped. Hotels are still expected to maintain adequate inventory and meet brand standards, regardless of supplier availability. If an item is unavailable, we should be provided with a comparable substitute within 24–48 hours to avoid operational disruptions and ensure our properties remain properly stocked.
What do you dislike or think could be improved?
The invoice process could use more clarification, as it is not entirely clear which invoices hotels are still responsible for obtaining and submitting independently versus which are processed through Lilo. Additionally, finding specific products on Lilo can sometimes be challenging, whereas locating those same items directly through vendor websites is often easier and more efficient. Improving product search functionality and providing clearer invoice submission guidelines would help streamline the process and reduce confusion.
4.0
Very Good
Ease of Use
3.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
3.0/5

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