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Review of Asksuite

10
Clearer sales tracking and strong support — but quote reporting needs work
Gerente de Vendas e Atendimento from 200 to 499 room Resorts in Porto Seguro (Brazil)
Verified
2 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
In my role as a B2C sales manager, I monitor customer service, sales opportunities, and team KPIs. Ask has been an important tool in this work because it helps organize conversations, track services, and have a clearer view of the path from the first contact to the sale. I also value the reports and automation features, which support the team's routine and help identify points of attention in service. It is a useful tool for those who need to closely monitor operations and seek constant improvements in customer experience and commercial results. Not to mention our support, with account management and support for new implementations and alignments. Impeccable service.
What do you dislike or think could be improved?
Include the % discount when generating a quote directly through the platform. Currently, the team needs to send a screenshot of the website to demonstrate this benefit, since the discount percentage is an important trigger for conversion. Besides making the process less smooth, this dynamic causes ASK not to record the interaction as a sales opportunity, impacting the data presented in the report. Another thing is to have the average of the quote options rather than the sum, because there could be 5 quotes totaling 100 thousand, but the purchase possibility is only 1 accommodation. This way, we get a better idea of what is "on the table".
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5

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